kittywife77 Posted July 23, 2021 #1 Share Posted July 23, 2021 Is anyone else having trouble with the website and app today? Neither of my reservations are showing online and I can't check in on the app. Just waiting to speak to them now. Link to comment Share on other sites More sharing options...
kittywife77 Posted July 23, 2021 Author #2 Share Posted July 23, 2021 Scratch that, they're back! Link to comment Share on other sites More sharing options...
kittywife77 Posted July 23, 2021 Author #3 Share Posted July 23, 2021 ... and they've gone again. Link to comment Share on other sites More sharing options...
Big_G Posted July 23, 2021 #4 Share Posted July 23, 2021 1 hour ago, kittywife77 said: Is anyone else having trouble with the website and app today? Neither of my reservations are showing online and I can't check in on the app. Just waiting to speak to them now. We noticed one cruise missing last night. Called Celebrity and a nice lady said they can see both reservations on their end so they're not lost. She was sending an email to IT and would call me back. She hasn't called and now both our booked cruises are missing. Link to comment Share on other sites More sharing options...
kittywife77 Posted July 23, 2021 Author #5 Share Posted July 23, 2021 It must be a total system glitch. They keep appearing and disappearing. Can't check in to our 31st July Apex cruise either. Link to comment Share on other sites More sharing options...
Big_G Posted July 23, 2021 #6 Share Posted July 23, 2021 Just now, kittywife77 said: It must be a total system glitch. They keep appearing and disappearing. Can't check in to our 31st July Apex cruise either. Just checked and all my Royal Caribbean reservations are also gone. Link to comment Share on other sites More sharing options...
kittywife77 Posted July 23, 2021 Author #7 Share Posted July 23, 2021 5 minutes ago, Big_G said: Just checked and all my Royal Caribbean reservations are also gone. Something in their IT dept is seriously wrong. Link to comment Share on other sites More sharing options...
NeroliGirl Posted July 23, 2021 #8 Share Posted July 23, 2021 Mine aren’t showing either - there should be four, but the web site is saying I have no upcoming cruises. I can find them on the app but it’s a bit sketchy - you need to select the ship, then select your sailing date and then it will show you your reservation, Looks like Celebrity’s IT might be having an off day. Link to comment Share on other sites More sharing options...
Big_G Posted July 23, 2021 #9 Share Posted July 23, 2021 1 minute ago, kittywife77 said: Something in their IT dept is seriously wrong. Yes, it's the entire IT department. Link to comment Share on other sites More sharing options...
hartwickds Posted July 23, 2021 #10 Share Posted July 23, 2021 One of my three reservations disappeared and I contacted Celebrity and they advised they could see the cruise on their end, and contacted the IT department to open a ticket… Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted July 23, 2021 #11 Share Posted July 23, 2021 Our 3 are fine right now. Link to comment Share on other sites More sharing options...
NeroliGirl Posted July 23, 2021 #12 Share Posted July 23, 2021 Mine seem to be back now (on the website) and the app appears to be back to normal too. Link to comment Share on other sites More sharing options...
cruiseb4udie Posted July 23, 2021 #13 Share Posted July 23, 2021 2 cruises disappeared yesterday morning then another one an hour later. I called and Celebrity said cruises were in their system. They seemed to think it was a website / app issue since they disappeared from the app as well. Another one disappeared this morning then reappeared. Now, the rest of them disappeared from app and website. Tried 2 different browsers. Same thing with Royal Carribean - app and website. Tried my account and DH account and got the same results. So, appears to be a universal issue. "Someday is Here...." and now it is gone already. Link to comment Share on other sites More sharing options...
bikerunner Posted July 23, 2021 #14 Share Posted July 23, 2021 There was a large attack on many websites yesterday that I read about. I had trouble with a bunch of websites, probably Celebrity/RCL etc were part of the group attacked. Link to comment Share on other sites More sharing options...
cruiseb4udie Posted July 23, 2021 #15 Share Posted July 23, 2021 Thanks Bikerunner - maybe it was this one (only one I saw from yesterday) - https://www.reuters.com/technology/websites-airlines-banks-tech-companies-down-widespread-outage-2021-07-22/ We had a weird thing going on with our airline reservation as well so maybe it is all related. Link to comment Share on other sites More sharing options...
Rare mahdnc Posted July 23, 2021 #16 Share Posted July 23, 2021 Yesterday my Dec 19 Hong Kong to Singapore cruise disappeared from My Cruises--I figured that was a sign that the sailing was cancelled, but my TA check and said that my reservation was still intact and the cruise was not cancelled (yet), Today my other two cruises for Dec 2022 and Nov 2023 have also disappeared. Yeah, I guess it's an IT thing..... Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted July 23, 2021 #17 Share Posted July 23, 2021 For me, usually if I book direct with Celebrity or on my own it automatically shows up. I had one yesterday that was my free Zenith cruise and booked via agent who worked with Celebrity. It didn't show up and we each had to manually add to our accounts. Recently I've had some disappearance and then reappear a day later. Link to comment Share on other sites More sharing options...
micheleg Posted July 23, 2021 #18 Share Posted July 23, 2021 Both of our cruises on the Apex are still not showing. Says the reservation numbers are invalid. Hopefully whatever happened didn't include our personal information. Link to comment Share on other sites More sharing options...
twins_to_alaska Posted July 23, 2021 #19 Share Posted July 23, 2021 MIne gone as well (and also Royal Caribbean reservation MIA). Logged in here to check and glad it's not just me. Link to comment Share on other sites More sharing options...
DiamondSuiteCruiser Posted July 23, 2021 #20 Share Posted July 23, 2021 Having the same issue with both RC and Celebrity. They have been missing for two days now, 🙄. Link to comment Share on other sites More sharing options...
cricketts Posted July 23, 2021 #21 Share Posted July 23, 2021 I wonder if they're doing some updating for possible canceled cruises... Link to comment Share on other sites More sharing options...
ETHTrader Posted July 23, 2021 #22 Share Posted July 23, 2021 Yup. My reservation is not showing either. I am sure its just a system glitch on their end Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted July 23, 2021 #23 Share Posted July 23, 2021 I just checked and all 5 of mine are missing now. I now they are there as I was in them earlier this morning and I completed on-line check in. . Oh well... Celebrity IT at it's best. I just checked and they disappeared from the X App also Link to comment Share on other sites More sharing options...
CruisinCorey2525 Posted July 23, 2021 #24 Share Posted July 23, 2021 Should have checked her before bothering my Cruise Planner - Mine is missing as well. Must be IT Bug. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted July 23, 2021 #25 Share Posted July 23, 2021 1 minute ago, cricketts said: I wonder if they're doing some updating for possible canceled cruises... May be. Yesterday my agent was processing a reservation and my credit card had been charged but it was not showing. She said she could send me my invoice later after Celebrity Completes some computer maintenance. She was able to send it about 6 hours later. Link to comment Share on other sites More sharing options...
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