Island P srcew - up

[Waynetor]

With the recent cancellation of the 2022 world cruise on the Island P one of the options we were offered was to take the payments made and transfer them to the 2024 world cruise that is not yet open to general bookings.  The idea was we get our cabin plus a price and benefit as per the 2022 booking regardless of what was to be offered for general bookings when they open. We immediately took that option as the 2022 price looks good.

 

We had a wheelchair accessible cabin for the 2022 voyage which is required as my wife is wheelchair bound.  Princess has now given us a booking with a cabin on a higher deck but not accessible.  Our agent (a top-level agency in Canada) has been unable to get our original cabin or similar back.  She said “I already informed Princess that your original cabin was a wheelchair-accessible cabin, and they were unable to assist because the reservation was handled by another department within Princess in order to protect the rate.”

 

Seems strange to me that one dept can’t deal with another dept.  

 

This means someone that had not booked an accessible cabin for 2022, now has one for 2024.  As is all accessible cabins are gone before bookings even open up to the general public and we were but on a wait list.

 

If you had one of the cruises cancelled late August and took the option, be prepared for a surprise

[LACruiser88]

I think your TA should keep at it and go up higher in the Princess chain of command to have this corrected.  I'm sure an email to Jan Swartz and their Customer Service Dept would help also.  Good Luck!

[cruzsnooze]

Not fair at all. You should be able to get a comparable cabin which is w/c accessible. I  agree that you should have your TA go to all depts to correct this - particularly to customer service who usually can handle most issues. 

[Waynetor]

Just after posting this I sent an e-mail to 3 senior Princess head office officials and did not receive any acknowledgement.  My agent contacted her Business Development Manager and this morning we were upgraded free to an obstructed ocean view accessible cabin. 

 

No explanation on why we did not get our original cabin.  We like deck 5 with a wheelchair as it makes getting on/off elevators easier than floors where the elevators often already have people in them when they stop but with new cabin peeking out between 2 lifeboats is a plus compared to the inside so things have worked out but should never have happened. 

[cr8tiv1]

Congratulations.  Glad it all worked out for you.  Unfortunate that it required so many man hours to resolve your issue.

[triple7tahoe]

We also need an accessible cabin and find that most are gone (from the Princess website) before we can book. I am not sure why, but when I last tried to book and did not see any accessible cabins for a casino cruise I called the Casino number and the person there said she had lots of them on her screen. We actually booked two cruises with her when I didn't think we could get accessible cabin.  Just have to wonder who actually knows which cabins are available?

[LACruiser88]

1 hour ago, Waynetor said:

Just after posting this I sent an e-mail to 3 senior Princess head office officials and did not receive any acknowledgement.  My agent contacted her Business Development Manager and this morning we were upgraded free to an obstructed ocean view accessible cabin

So happy for you!  The squeaky wheel "usually" gets the grease!

[spookyfudge]

See if you can get your money back in cash.

[rabin1]

WTG WAYNE! Sorry I am not getting to meet you on our cruise this year

Blessings

Kathy

[Waynetor]

We did have the option to get our money back, but the option we took locks in the 2024 voyage at the 2022 price which may or may not be worth anything.  It was also supposed to save our cabin which for some categories is important.  

When I booked the 2022 voyage I was on the phone as the voyage opened up for Elite sales and still got my third choice.  

 

Kathy -I was really looking forward to your plans for the Christmas/New Years M&G - hope another time.  I plan to book that for Dec 2023 

Edited September 19, 2021 by Waynetor