ilv4cruising Posted September 26, 2021 #1 Share Posted September 26, 2021 Hi All, My previous PCC left in 2020 (used her for almost a decade) and I just found out after phoning my PCC, her voice mail said her last day with HAL was Sept 3rd. That explains the last promo email I received from HAL with no PCC name on it. We are well over 4 star mariners so I'm finding it odd that we have no replacement given. I'm just wondering if HAL is phasing out PCC's. I plan on phoning on Monday but I was wondering if anyone had heard anything? Link to comment Share on other sites More sharing options...
summer slope Posted September 26, 2021 #2 Share Posted September 26, 2021 Same thing happened to me, twice. I called the 800 number and asked for a supervisor. He choose the PCC for me and I have to say I've been very happy. Link to comment Share on other sites More sharing options...
DaveOKC Posted September 26, 2021 #3 Share Posted September 26, 2021 (edited) Happened to me a couple of times in the past and the replacement always contacted me via email as I recall. Edited September 26, 2021 by DaveOKC Link to comment Share on other sites More sharing options...
msmayor Posted September 26, 2021 #4 Share Posted September 26, 2021 4 hours ago, ilv4cruising said: Hi All, My previous PCC left in 2020 (used her for almost a decade) and I just found out after phoning my PCC, her voice mail said her last day with HAL was Sept 3rd. That explains the last promo email I received from HAL with no PCC name on it. We are well over 4 star mariners so I'm finding it odd that we have no replacement given. I'm just wondering if HAL is phasing out PCC's. I plan on phoning on Monday but I was wondering if anyone had heard anything? Mine too is no longer with HAL - I used her for years and all of a sudden, same thing...email with no name on it. I loved the service she provided; not sure myself who to use now. Link to comment Share on other sites More sharing options...
Alberta Quilter Posted September 26, 2021 #5 Share Posted September 26, 2021 I found out mine was gone from another poster here on CC! Fortunately, she got a new PCC and was able to advise me. I contacted him and now I have a new PCC. But it wasn't because anyone contacted me... Link to comment Share on other sites More sharing options...
Rare Turtles06 Posted September 26, 2021 #6 Share Posted September 26, 2021 2 hours ago, msmayor said: Mine too is no longer with HAL - I used her for years and all of a sudden, same thing...email with no name on it. I loved the service she provided; not sure myself who to use now. I had a slightly difference experience. I noticed that I was getting HAL promotional emails with the name of a PCC on them that was different from the name of my PCC. After getting several of these over time, I reached out to that person, only to learn that my PCC was gone and she was my new PCC. (The PCC who was gone was a replacement for our wonderful PCC who had moved on to other things. By now, the pandemic was upon us, and I never had any contact with that second PCC.) I found it rather odd that the new PCC had never emailed to introduce herself. Link to comment Share on other sites More sharing options...
Rare kazu Posted September 27, 2021 #7 Share Posted September 27, 2021 1 hour ago, Turtles06 said: I had a slightly difference experience. I noticed that I was getting HAL promotional emails with the name of a PCC on them that was different from the name of my PCC. After getting several of these over time, I reached out to that person, only to learn that my PCC was gone and she was my new PCC. (The PCC who was gone was a replacement for our wonderful PCC who had moved on to other things. By now, the pandemic was upon us, and I never had any contact with that second PCC.) I found it rather odd that the new PCC had never emailed to introduce herself. I had the same experience. I knew mine was gone thanks to a CC friend but just got emails from the new PCC. I finally called her to try to get some pricing and found her very pushy to put it kindly. Since that call, when I declined to book on the spot (I am very happy with my TA) I haven’t heard boo from her. 1 Link to comment Share on other sites More sharing options...
Rare albingirl Posted September 30, 2021 #8 Share Posted September 30, 2021 I lost two this past year. The first one I worked with for years. This is too bad, and it's going to be hard to become accustomed to another one. The warm and fuzzy was missing, to say the least. Link to comment Share on other sites More sharing options...
Tennessee Titan Posted September 30, 2021 #9 Share Posted September 30, 2021 5* - neveer had a PC.... Link to comment Share on other sites More sharing options...
KirkNC Posted September 30, 2021 #10 Share Posted September 30, 2021 18 minutes ago, Tennessee Titan said: 5* - neveer had a PC.... Almost 900 days on HAL and never had a PCC. I am always amazed people pay more then they have to for a cruise. Link to comment Share on other sites More sharing options...
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