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I recently changed e-mail addresses, but cannot find any way to make that change in my profile. Can someone in tech/admin please help me do this? I tried accessing the help@ccaddress, listed in the 'sticky' on this topic, but I can't get into the system, using my old e-mail address -- which isn't working for me anymore. I know that I've changed e-mail addresses in the past, and had no problem. Please help.

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13 minutes ago, wwcruisers said:

I recently changed e-mail addresses, but cannot find any way to make that change in my profile. Can someone in tech/admin please help me do this? I tried accessing the help@ccaddress, listed in the 'sticky' on this topic, but I can't get into the system, using my old e-mail address -- which isn't working for me anymore. I know that I've changed e-mail addresses in the past, and had no problem. Please help.

 

@wwcruisers

 

As stated in How to: Change your Cruise Critic Email Address or User Name above:

"If you have a new email address and would like this updated on your profile, please write to help@cruisecritic.com.  Please include both your old and new email in addition to your user name in that email..."

 

You do not change your Cruise Critic email address of record. CC Help Jenn, Senior Community Support Specialist, will be making the change. Just let her know both your old and new email addresses as well as your Cruise Critic user name when sending your email to her.

 

I hope this will be helpful and glad to have you aboard Cruise Critic!  emo35.gif


Happy sails,

Host Kat  emo32.gif

 

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Host Kat -- my problem is that I cannot access 'help@cruisecritic.com'. When I try, it wants me to sign in with my old e-mail address, which I am having difficulties with -- a big part of why I'm changing it. I cannot get the page to just let me send a message to Host Jenn. Is there any other way I can do that? Maybe using the 'report' function, if I can get that to work??

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3 minutes ago, wwcruisers said:

Host Kat -- my problem is that I cannot access 'help@cruisecritic.com'. When I try, it wants me to sign in with my old e-mail address, which I am having difficulties with -- a big part of why I'm changing it. I cannot get the page to just let me send a message to Host Jenn. Is there any other way I can do that? Maybe using the 'report' function, if I can get that to work??

 

The help@cruisecritic.com is just her email address. You cannot send any emails to any one?

 

Edited to add:

The Message feature is not activated for members. The only way to contact her directly is an email from your email provider to her email address. 

 

Edited by Host Kat
Additional information.
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Thanks Host Kat -- I was originally having problems getting the 'welcome to mail' page to accept either my old or new e-mail addresses. But, I think that I got it figured out, and was able to send Host Jenn an e-mail, with both my old and new addresses, as well as my user name. Fingers crossed that it worked! Thanks again for your prompt reply, and suggestions! 😇

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4 minutes ago, wwcruisers said:

Thanks Host Kat -- I was originally having problems getting the 'welcome to mail' page to accept either my old or new e-mail addresses. But, I think that I got it figured out, and was able to send Host Jenn an e-mail, with both my old and new addresses, as well as my user name. Fingers crossed that it worked! Thanks again for your prompt reply, and suggestions! 😇

 

You are most welcome!  emo34.gif 

 

Glad to be of service,

 

Host Kat  emo32.gif

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