64funwhisper Posted December 27, 2021 #1 Share Posted December 27, 2021 I have tried for 2 days to get thru to cancel my 1/2/2022 cruise Iam having to fly to Iowa my mom is not going real good 94 years old I will be very upset if I cant get thru by tomarrow night anyone else having troubles ? Link to comment Share on other sites More sharing options...
Corby114 Posted December 27, 2021 #2 Share Posted December 27, 2021 I called Jet Blue Airlines earlier today in reference to a flight that I couldn’t find on their website. When I called the automated system it advised me that the wait to speak with a customer service representative was ninety six minutes. I had the option to have them call me back later in the day. I finally received a return call approximately two hours later. Good luck! Link to comment Share on other sites More sharing options...
beerman2 Posted December 27, 2021 #3 Share Posted December 27, 2021 28 minutes ago, 64funwhisper said: I have tried for 2 days to get thru to cancel my 1/2/2022 cruise Iam having to fly to Iowa my mom is not going real good 94 years old I will be very upset if I cant get thru by tomarrow night anyone else having troubles ? Sorry about your mom, however you and thousands of others are all doing the same thing ( trying to cancel/change dates etc.). Saw on another post that wait times were 2 1/2 hours. Try calling first thing in the morning. Link to comment Share on other sites More sharing options...
Colorado Cruzer Posted December 27, 2021 #4 Share Posted December 27, 2021 Average wait time onhold is about 2 hours. I just put the speaker phone on and go about my business waiting on someone to answer. I don't know if you have been waiting on hold or they have just hung up on you as the reason you can't get someone on the phone? Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted December 27, 2021 #5 Share Posted December 27, 2021 1 hour ago, 64funwhisper said: I have tried for 2 days to get thru to cancel my 1/2/2022 cruise Iam having to fly to Iowa my mom is not going real good 94 years old I will be very upset if I cant get thru by tomarrow night anyone else having troubles ? I just noticed your post. Have you tried the emergency number? It may be worth a shot. CARNIVAL’S TRAVEL HOTLINE If you are experiencing a travel delay en route to the ship or returning home after your voyage, call our travel hotline. Our representatives are on call to assist you with any question or travel emergency 24 hours a day. 1 877 885-4856 United States / Canada / The Bahamas / Bermuda / Cayman Islands / Mexico England / Wales / Scotland / Northern Ireland / Republic of Ireland 1 305 406-4779 Outside of U.S. Best of luck with your Mom and getting through to Carnival! Link to comment Share on other sites More sharing options...
PSU2LSU Posted December 27, 2021 #6 Share Posted December 27, 2021 I tried about 10 minutes after they opened and was able to get someone on the phone within an hour. They weren't able to help me and I haven't been able to get a hold of my PVP, but try first thing in the morning. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted December 27, 2021 #7 Share Posted December 27, 2021 19 minutes ago, PSU2LSU said: I tried about 10 minutes after they opened and was able to get someone on the phone within an hour. They weren't able to help me and I haven't been able to get a hold of my PVP, but try first thing in the morning. So sorry! I know Princess is working reduced hours until Jan 2nd. They are working only 8am to 12noon PT. So, try calling Carnival first thing! Good luck! Link to comment Share on other sites More sharing options...
Ellusionz Posted December 28, 2021 #8 Share Posted December 28, 2021 I was trying to call over the weekend and the phone system wasn't working for me at all, just hung up saying there was something wrong. But I found an alternative number to call, didn't have to wait on hold long, and they were able to help me with all my questions. It's their online support team, I picked the number for online help but didn't selection a number after (only option they give you is for excursions, don't pick it) and just let it dial on it's own at that point, it will put you in the que to speak to someone. Was on hold like 5-10 minutes tops. (800) 845-2599 The number is on Carnival.com's Contact Us page if you want to confirm there. 1 Link to comment Share on other sites More sharing options...
64funwhisper Posted December 28, 2021 Author #9 Share Posted December 28, 2021 thought I would let everyone know I was on the phone right at 9 and got thru after 1hr 15min so will catch a plane tomarrow to Iowa and hope everything goes ok 4 1 Link to comment Share on other sites More sharing options...
beerman2 Posted December 28, 2021 #10 Share Posted December 28, 2021 9 minutes ago, 64funwhisper said: thought I would let everyone know I was on the phone right at 9 and got thru after 1hr 15min so will catch a plane tomarrow to Iowa and hope everything goes ok Did they let you cancel/move to another date? Link to comment Share on other sites More sharing options...
64funwhisper Posted December 28, 2021 Author #11 Share Posted December 28, 2021 they let me have a full refund I feel Lucky 5 Link to comment Share on other sites More sharing options...
asalligo Posted December 28, 2021 #12 Share Posted December 28, 2021 Call as soon as they open and you should get through in under three hours. Link to comment Share on other sites More sharing options...
beerman2 Posted December 28, 2021 #13 Share Posted December 28, 2021 11 minutes ago, asalligo said: Call as soon as they open and you should get through in under three hours. She did explain in post #9 what happened. Link to comment Share on other sites More sharing options...
KatPem Posted December 29, 2021 #14 Share Posted December 29, 2021 on hold now....68 minutes and counting.....need to add another person to our cabin for our cruise in March. 1 Link to comment Share on other sites More sharing options...
KatPem Posted December 29, 2021 #15 Share Posted December 29, 2021 ended up taking 2 hours 15 minutes from hold to completion. FYI in case anyone is in the same situation. We originally had a more expensive cruise booked. Rebooked at cheaper rate (one less person) and were given OBC for the difference when we transferred it. I didn't know if we would be able to use that for part of the additional cost of an extra person but we were not. No big deal, just thought I would share in case any one is wondering about doing a similar thing. There were open cabnis available so we were able to switch cabins and add a fourth person. She saw a different final price than I did but once she completed it, it was the same price I had seen doing a mock booking. She had to talk to someone to get our OBC correct as for some reason it took it off but since the same casino offer is available now, she had no problems. 1 1 Link to comment Share on other sites More sharing options...
Tropicale Posted December 29, 2021 #16 Share Posted December 29, 2021 I find if you call and get a message that they are too busy to answer calls, hang up and call right back. I did that a few times and got a hold of someone right away. Link to comment Share on other sites More sharing options...
dd likes to cruise Posted December 29, 2021 #17 Share Posted December 29, 2021 On 12/27/2021 at 5:25 PM, Colorado Cruzer said: Average wait time onhold is about 2 hours. I just put the speaker phone on and go about my business waiting on someone to answer. I don't know if you have been waiting on hold or they have just hung up on you as the reason you can't get someone on the phone? Today I starting calling at 9:00am, and they say they are so busy you can’t even wait on hold. Disconnects you. My cruise is Jan 2nd. 🥺 Link to comment Share on other sites More sharing options...
dd likes to cruise Posted December 29, 2021 #18 Share Posted December 29, 2021 15 hours ago, KatPem said: on hold now....68 minutes and counting.....need to add another person to our cabin for our cruise in March. If I were you, I would wait a week or so. Many people are trying to cancel and change cruises coming up in the next few days and weeks. Phone MIGHT get better. Link to comment Share on other sites More sharing options...
stevethepirate Posted December 29, 2021 #19 Share Posted December 29, 2021 I called at 8:00 Central Time this morning. Got thru to a live person 35 minutes later. Yesterday was a nightmare. I got disconnected every time I called. Link to comment Share on other sites More sharing options...
CeleBrat Posted December 31, 2021 #20 Share Posted December 31, 2021 On 12/29/2021 at 10:41 AM, dd likes to cruise said: Today I starting calling at 9:00am, and they say they are so busy you can’t even wait on hold. Disconnects you. My cruise is Jan 2nd. 🥺 Same—I am trying to get thru re: our Jan 2 cruise…no luck yet. Link to comment Share on other sites More sharing options...
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