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carnival phone lines a nightmare!

64funwhisper

By 64funwhisper,
in Carnival Cruise Lines

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Corby114

Corby114

Posted
Posted

I called Jet Blue Airlines earlier today in reference to a flight that I couldn’t find on their website. When I called the automated system it advised me that the wait to speak with a customer service representative was ninety six minutes. I had the option to have them call me back later in the day. I finally received a return call approximately two hours later. Good luck! 

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beerman2

beerman2

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28 minutes ago, 64funwhisper said:

I have tried for 2 days to get thru to cancel my 1/2/2022 cruise Iam having to fly to Iowa my mom is not going real good 94 years old I will be very upset if I cant get thru by tomarrow night anyone else having troubles ?

Sorry about your mom, however you and thousands of others are all doing the same thing ( trying to cancel/change dates etc.).

 

Saw on another post that wait times were 2 1/2 hours. Try calling first thing in the morning.

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PacnGoNow Holiday Sharing Rare

PacnGoNow

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1 hour ago, 64funwhisper said:

I have tried for 2 days to get thru to cancel my 1/2/2022 cruise Iam having to fly to Iowa my mom is not going real good 94 years old I will be very upset if I cant get thru by tomarrow night anyone else having troubles ?

I just noticed your post.  Have you tried the emergency number?  It may be worth a shot.

CARNIVAL’S TRAVEL HOTLINE

If you are experiencing a travel delay en route to the ship or returning home after your voyage, call our travel hotline. Our representatives are on call to assist you with any question or travel emergency 24 hours a day.

  • 1 877 885-4856 United States / Canada / The Bahamas / Bermuda / Cayman Islands / Mexico
    England / Wales / Scotland / Northern Ireland / Republic of Ireland
  • 1 305 406-4779 Outside of U.S.

Best of luck with your Mom and getting through to Carnival!

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PacnGoNow Holiday Sharing Rare

PacnGoNow

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19 minutes ago, PSU2LSU said:

I tried about 10 minutes after they opened and was able to get someone on the phone within an hour.  They weren't able to help me and I haven't been able to get a hold of my PVP, but try first thing in the morning. 

So sorry!  
I know Princess is working reduced hours until Jan 2nd.  They are working

only 8am to 12noon PT.  
So, try calling Carnival first thing!

Good luck!

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Ellusionz

Ellusionz

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Posted

I was trying to call over the weekend and the phone system wasn't working for me at all, just hung up saying there was something wrong. But I found an alternative number to call, didn't have to wait on hold long, and they were able to help me with all my questions. It's their online support team, I picked the number for online help but didn't selection a number after (only option they give you is for excursions, don't pick it) and just let it dial on it's own at that point, it will put you in the que to speak to someone. Was on hold like 5-10 minutes tops. 

(800) 845-2599

The number is on Carnival.com's Contact Us page if you want to confirm there.

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beerman2

beerman2

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9 minutes ago, 64funwhisper said:

thought I would let everyone know I was on the phone right at 9 and got thru after 1hr 15min so will catch a plane tomarrow to Iowa and hope everything goes ok

Did they let you cancel/move to another date?

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KatPem

KatPem

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ended up taking 2 hours 15 minutes from hold to completion.  FYI in case anyone is in the same situation.  We originally had a more expensive cruise booked.  Rebooked at cheaper rate (one less person) and were given OBC for the difference when we transferred it. I didn't know if we would be able to use that for part of the additional cost of an extra person but we were not.  No big deal, just thought I would share in case any one is wondering about doing a similar thing.  There were open cabnis available so we were able to switch cabins and add a fourth person.  She saw a different final price than I did but once she completed it, it was the same price I had seen doing a mock booking.  She had to talk to someone to get our OBC correct as for some reason it took it off but since the same casino offer is available now, she had no problems.  

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dd likes to cruise

dd likes to cruise

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On 12/27/2021 at 5:25 PM, Colorado Cruzer said:

Average wait time onhold is about 2 hours.  I just put the speaker phone on and go about my business waiting on someone to answer.  I don't know if you have been waiting on hold or they have just hung up on you as the reason you can't get someone on the phone?

Today I starting calling at 9:00am, and they say they are so busy you can’t even wait on hold. Disconnects you. My cruise is Jan 2nd. 🥺

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CeleBrat

CeleBrat

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On 12/29/2021 at 10:41 AM, dd likes to cruise said:

Today I starting calling at 9:00am, and they say they are so busy you can’t even wait on hold. Disconnects you. My cruise is Jan 2nd. 🥺

Same—I am trying to get thru re: our Jan 2 cruise…no luck yet.

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