Anyone having any luck getting through to Princess today??

[BabySarge]

Need to cancel and rebook some January cruises on a really short time frame which I tried to do yesterday using the Chat feature but she wasn't able to help me now today I can't get thru either by phone or using the Chat feature.  Is anyone having any luck getting through??

[BirthdayGirl30]

Been on hold over 2 hours. Got through to sales earlier to be transferred to customer service but they couldn’t transfer and told me to call back and try again in 10 minutes. A lot frustrating, but….

[Colorado Coasty]

30 minutes ago, BabySarge said:

Need to cancel and rebook some January cruises on a really short time frame which I tried to do yesterday using the Chat feature but she wasn't able to help me now today I can't get thru either by phone or using the Chat feature.  Is anyone having any luck getting through??

Make sure you press 4 on the menu. If you press the usual 3 you will never get through.

[memassey]

7 hours ago, BabySarge said:

...using the Chat feature...

I know this sounds like silly. I can't seem find the chat feature button. Where did you find it? Could you paste a link to it?

[Jeter02]

5 minutes ago, memassey said:

I know this sounds like silly. I can't seem find the chat feature button. Where did you find it? Could you paste a link to it?

When you go to princess.com on the very bottom is a little black bar that says live chat. I was able to do one earlier you just have to be persistent and constantly exit off and then we open the chat box eventually it will connect you someone took me about 5 or 8 minutes to get a hold of a agent but I had my problem all taken care of so I'm happy camper.

[Rick&Jeannie]

5 minutes ago, memassey said:

I know this sounds like silly. I can't seem find the chat feature button. Where did you find it? Could you paste a link to it?

You may need to scroll the page up slightly to see all links...various people have shared that tip.  Also, I believe I recall that some browser (don't recall which) had issues showing the link...try another if scrolling doesn't work.

[memassey]

2 minutes ago, Rick&Jeannie said:

You may need to scroll the page up slightly to see all links...various people have shared that tip.  Also, I believe I recall that some browser (don't recall which) had issues showing the link...try another if scrolling doesn't work.

Tried Chrome and Edge and Internet Explorer. Maybe it's only active during their buisness hours...

[Rick&Jeannie]

9 minutes ago, memassey said:

Tried Chrome and Edge and Internet Explorer. Maybe it's only active during their buisness hours...

Do you actually see the link?  What it used to do was if chat was not available it would give you a pop-up when you clicked it...but you could *always* click the link.  Of course...they've been changing things willy-nilly on the website for some time now!

[Shelly97060]

2 hours ago, memassey said:

I know this sounds like silly. I can't seem find the chat feature button. Where did you find it? Could you paste a link to it?

 @memasseyIts at the very bottom of the page on my browser . See photo with yellow arrow pointing to the chat button,  Hope this helps.

Edited January 4, 2022 by Shelly97060

[memassey]

My screen:

[t&atravel]

@memassey.  See that little tiny “down arrow” on the bottom right.  Hit that and it will change to “show”. Hit it again and the “live chat” should appear.  You may have to do it a couple times. Worked for me, ymmv

[Thrak]

I hate ads so I normally have Adblock Plus enabled. I have to turn it off in order to see the Chat button. I use Firefox.

[brisalta]

7 minutes ago, Thrak said:

I hate ads so I normally have Adblock Plus enabled. I have to turn it off in order to see the Chat button. I use Firefox.

 

Thank you for the tip.

[generichandle]

Tried to call a few hours ago, was told to call back next week by recording. You too?

 

[Seattle Rose]

I tried to call last Monday to book a casino offer.  I was told I would need to email them.  I sent an email and never received a response.  I sent another email yesterday and still haven’t heard from them.  I understand they may be short handed or busy but to not even get a response is so frustrating. 

[ckfajf]

I called my advisor left four messages, 4 emails, got someone who said they would have his supervisor call me, reached out to Princess on Twitter.  Nothing, nada, zip……they must be slammed.

[enyliram]

have called pvp, tried chat, sent e mail to pvp and all to no avail. trying to cancel jan 8th sky princess. curious what happens if i am unable to cancel prior to sailing.

[CineGraphic]

I believe that the live chat button does not show up during non-business hours.

[wannagonow123]

I try to wait until after 4pm EST and my wait is generally short. Maybe 5 minutes. I was able to cancx/rebook yesterday after 4.

[hsmom]

2 hours ago, enyliram said:

have called pvp, tried chat, sent e mail to pvp and all to no avail. trying to cancel jan 8th sky princess. curious what happens if i am unable to cancel prior to sailing.

For what it is worth, my TA told me today that she would be out of the office after 4pm on Friday. If our Covid tests come back positive after 4pm she said that I could call Princess directly or just not show up and she would cancel the cruise on Monday. A bit unnerving but that is what she said.