edgee Posted June 21, 2022 #1 Share Posted June 21, 2022 (edited) It has been 35 days since Regent notified us our July Alaska cruise was cancelled. My TA inquired today about the status of the refund. Was told it has not been processed yet and will not be for another 6 weeks..total of 12 to 13 week wait to get our $13,000+ back. Am I being unreasonable to ask my TA to escalate this to try for a quicker time frame, or is a wait of this length a reasonable time frame? Edited June 21, 2022 by edgee spelling Link to comment Share on other sites More sharing options...
mrstanley Posted June 21, 2022 #2 Share Posted June 21, 2022 Call your credit card company. We had to do that in order to get refunded in a timely manner Link to comment Share on other sites More sharing options...
mrstanley Posted June 21, 2022 #3 Share Posted June 21, 2022 That’s what people were doing when cruise were canceled due to Covid. It works. Link to comment Share on other sites More sharing options...
edgee Posted June 21, 2022 Author #4 Share Posted June 21, 2022 6 minutes ago, mrstanley said: Call your credit card company. We had to do that in order to get refunded in a timely manner That's the way I got all of my money back deposited with Crystal prior to their bankruptcy. However I have several future cruises on deposit with Regent and Oceania and do not want to get put on any "uncooperative customer" list or in any way jeopardize my ability to travel with them in the future. Link to comment Share on other sites More sharing options...
Rare RachelG Posted June 21, 2022 #5 Share Posted June 21, 2022 I got my refund for a cancelled cruise with Oceania in about 8 weeks. I was fine with that. Contrast with Crystal where refund took over 9 months. Link to comment Share on other sites More sharing options...
mandys mommy Posted June 21, 2022 #6 Share Posted June 21, 2022 15 hours ago, edgee said: It has been 35 days since Regent notified us our July Alaska cruise was cancelled. My TA inquired today about the status of the refund. Was told it has not been processed yet and will not be for another 6 weeks..total of 12 to 13 week wait to get our $13,000+ back. Am I being unreasonable to ask my TA to escalate this to try for a quicker time frame, or is a wait of this length a reasonable time frame? Why was your July Alaska cruise cancelled? Link to comment Share on other sites More sharing options...
edgee Posted June 21, 2022 Author #7 Share Posted June 21, 2022 Ship needs to go in for repair...maintenance issues ...so two Alaska cruises on Mariner were cancelled..July 20 and July 27 one week cruises. Link to comment Share on other sites More sharing options...
Pcardad Posted June 21, 2022 #8 Share Posted June 21, 2022 Usually within 60 days. I have never heard of a single case anywhere where Regent stiffed anyone. If you charge it back, don't expect any favors from them in the future. A chargeback can be held against the vendor. 1 Link to comment Share on other sites More sharing options...
mandys mommy Posted June 21, 2022 #9 Share Posted June 21, 2022 1 hour ago, edgee said: Ship needs to go in for repair...maintenance issues ...so two Alaska cruises on Mariner were cancelled..July 20 and July 27 one week cruises. Thanks Link to comment Share on other sites More sharing options...
Rare ronrick1943 Posted June 21, 2022 #10 Share Posted June 21, 2022 Odd, once the refund was OK’ed we got it in 2 weeks. Link to comment Share on other sites More sharing options...
edgee Posted June 21, 2022 Author #11 Share Posted June 21, 2022 (edited) 2 hours ago, ronrick1943 said: Odd, once the refund was OK’ed we got it in 2 weeks. Interesting. Did you have a July cruise to Alaska cancelled and have you already been refunded? Edited June 21, 2022 by edgee Link to comment Share on other sites More sharing options...
Rare ronrick1943 Posted June 22, 2022 #12 Share Posted June 22, 2022 No, this was another cruise. Link to comment Share on other sites More sharing options...
Eager2Travel Posted June 23, 2022 #13 Share Posted June 23, 2022 The time can vary but we did get every cent back. It took awhile. I knew our TA would watch out for us. l Link to comment Share on other sites More sharing options...
edgee Posted June 24, 2022 Author #14 Share Posted June 24, 2022 14 hours ago, Eager2Travel said: The time can vary but we did get every cent back. It took awhile. I knew our TA would watch out for us. l Yes, I have received word through my TA that although I received word from them in mid May, Regent did not officially cancel the cruise until July 8. They are now promising me a refund within 30 days of that date. Link to comment Share on other sites More sharing options...
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