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Serenade - Summer 2023 - Database Issues?

logan25

By logan25,
in Royal Caribbean International

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LEtue

LEtue

Posted
Posted
49 minutes ago, little britain said:

Only around 80 people … for a sold out ship I’d expect more!!! 

Most of the categories had disappeared over time and only a few scattered inside and outside were available just a few weeks ago.  So, the people on the Cruise Critic roll call are just some of the booked passengers.  

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Jimbo

Jimbo

Posted
Posted
On 7/1/2022 at 3:32 PM, John&LaLa said:

World Cruise upgrades😇

Wishful thinking, you can only hope. Maybe thinking of a way to add more cabins to put another 400 to 500 more passengers onboard to make it nice and cozy for everyone. 🙂

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John&LaLa "Live from...." Rare

John&LaLa

Posted
Posted
59 minutes ago, Jimbo said:

Wishful thinking, you can only hope. Maybe thinking of a way to add more cabins to put another 400 to 500 more passengers onboard to make it nice and cozy for everyone. 🙂

 

I have zero expectations of any real improvements.  I do expect some enhanced wifi though

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hackwid

hackwid

Posted
Posted
On 7/3/2022 at 1:53 AM, ReneeFLL said:

The missing cruises starting in May 2023- are the ones that were going to Russia.  Some TA sites you can still see those cruises- tho they can not be booked.   There is about a dozen between 5/23 and 9/23

 

 

 

This has nothing to do with Russia since there aren’t any stops going there. At least not for the first 2 cruises in Sept.


The Sept 3rd cruise -

COPENHAGEN, DENMARK

OSLO, NORWAY
OSLO, NORWAY

KRISTIANSAND, NORWAY

CRUISING
SKAGEN, DENMARK

AARHUS, DENMARK

COPENHAGEN, DENMARK 

 

The Sept 10th cruise - 

COPENHAGEN, DENMARK

KRISTIANSAND, NORWAY

CRUISING
CRUISING
AKUREYRI, ICELAND

REYKJAVIK, ICELAND

REYKJAVIK, ICELAND

CRUISING
NANORTALIK, GREENLAND

QAQORTOQ, GREENLAND

CRUISING
CRUISING
CRUISING
CRUISING
BOSTON, MASSACHUSETTS

 

 

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Surfguyxxx

Surfguyxxx

Posted
Posted
On 7/3/2022 at 12:23 PM, Jimbo said:

Wishful thinking, you can only hope. Maybe thinking of a way to add more cabins to put another 400 to 500 more passengers onboard to make it nice and cozy for everyone. 🙂

That's just evil 😳......I'm booked on this cruise 😅

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Biker19

Biker19

Posted
Posted

Dear Travel Partner,

We're continuously monitoring events taking place around the world, including the ongoing situation in Ukraine. Our original plan for Serenade of the Seas was to offer sailings departing from Copenhagen, Denmark and Stockholm, Sweden starting May 21st, 2023. However, with the increased uncertainty of visiting St. Petersburg, Russia, we've reviewed our upcoming 2023 deployment and decided to reposition Serenade of the Seas to a new homeport in Florida for our Summer 2023 season. Unfortunately, this means your clients' upcoming cruise has been cancelled.

 

We know how much time and effort go into planning your clients' vacation, and we're terribly sorry for the inconvenience. Their vacation is important to us, along with the flexibility to make the best decision for them and those in their party. Below, we've outlined their options along with a few additional details.

 

Option 1: Re-book one of the following 2023 itineraries:

  • 17-Night Arctic Circle cruise | August 8th | Jewel of the Seas | Amsterdam, Netherlands to Cape Liberty, New Jersey sailing to:
    • Akureyri, Iceland | Reykjavik, Iceland | Isafjordur, Iceland | Prins Christian Sund (Cruising) | Qaqortoq, Greenland | St. John's, Newfoundland | Halifax, Nova Scotia | and Sydney, Nova Scotia
  • 15-Night Transatlantic cruise | October 15th | Anthem of the Seas | Southampton, England to Cape Liberty, New Jersey sailing to:
    • Vigo, Spain | Lisbon, Portugal | Lanzarote, Canary Islands | Tenerife, Canary Islands | and Royal Naval Dockyard, Bermuda
  • 14-Night Transatlantic cruise | November 12th | Rhapsody of the Seas departing | Barcelona, Spain to Fort Lauderdale, Florida sailing to:
    • Alicante, Spain | Malaga, Spain | Lanzarote, Canary Islands | Tenerife, Canary Islands | and Grand Bahama Island, Bahamas
  • 15-Night Transatlantic cruise | October 27th | Odyssey of the Seas | Rome (Civitavecchia), Italy to Fort Lauderdale, Florida sailing to:
    • Florence/Pisa (La Spezia), Italy | Nice (Villefranche), France | Malaga, Spain | Gibraltar, United Kingdom | Ponta Delgada, Azores | and Royal Naval Yard, Bermuda
  • 14-Night Spanish Transatlantic cruise | October 29th | Symphony of the Seas | Barcelona, Spain to Fort Lauderdale, Florida sailing to:
    • Malaga, Spain | Seville (Cadiz), Spain | and Nassau, Bahamas
    •  

What they'll receive:

  • Their original stateroom category will be price protected at the original cruise fare rate, excluding taxes, fees, gratuities, and other non-cruise fare items.
    • If their booking was already paid in full and their cruise fare rate decreases, we'll provide them with a refund for the difference. They can expect to receive their refund to their original form of payment within 14 business days after we move them. Kindly note, refund times may vary depending on their financial institution.
  • To sweeten the offer, they'll receive a credit to spend onboard per stateroom:
    • $100 USD for Interior, Ocean View, and Balcony staterooms | $200 USD for Suites
    • Plus, an additional $50 USD for each third or more guest to spend onboard
  • They'll also be reimbursed for non-refundable, pre-purchased transportation change fees incurred (such as a flight, train ticket, or rental car).
    • We'll cover up to $200 USD per guest for Domestic changes, or up to $400 USD per guest for International changes.
    • Please email their receipts and booking information to RoyalGuestRelations@rccl.com for review and reimbursement.
  • Lastly, you'll receive protected commission - plus $50 USD bonus commission.
  •  

Option 2: Re-book any other Royal Caribbean International sailing

  • If they prefer to re-book another sailing not included in Option 1, we'll waive any non-refundable deposit change fees.
  • Please know, they'll be responsible for any difference in pricing for their cruise fare, taxes, fees, gratuities, and other non-cruise fare items.
    • If their booking was already paid in full and their cruise fare rate decreases, we'll provide them with a refund for the difference. They can expect to receive their refund to their original form of payment within 14 business days after we move them. Kindly note, refund times may vary depending on their financial institution.
  • They'll also be reimbursed for non-refundable, pre-purchased transportation change fees incurred (such as a flight, train ticket, or rental car).
    • We'll cover up to $200 USD per guest for Domestic changes, or up to $400 USD per guest for International changes.
    • Please email their receipts and booking information to RoyalGuestRelations@rccl.com for review and reimbursement.
  • Lastly, your commission will be based on the revised cruise fare paid.
  •  

Option 3: If they can't find a new itinerary that works for them and choose to cancel, we'll be sad to see them go. They'll receive:

  • A full refund of any paid portion of your cruise fare (including non-refundable deposits) and any pre-paid amenities to the original form of payment, within 14 business days - some international banking and financial institutions may have a processing time of approximately 30 business days.
    • If they used a Future Cruise Credit on this sailing, and they request a refund instead, we'll refund any NEW funds paid above the certificate amount, and we'll reinstate their original certificate.
  • If they booked their airfare through Royal Caribbean International, it will be automatically refunded to them. However, if they booked on their own, please contact the service provider directly for their options with them.
  • Please note, if they choose this option, we will not provide additional compensation.
  • Lastly, you'll receive protected commission if the booking is paid in full only.

It's important to us that your clients find the best cruise option. Please call us at 888-281-9344 by July 28th, 2022 to let us know their decision. And please know, hold times may be longer than usual. If they decide to go with Option 3, there's no need to call us. If we haven't heard from you by July 28th, 2022, their reservation will be cancelled.

If you have any questions, please contact us at:

  • 1800 754 500 in Australia / 0800 102 123 in New Zealand
  • In the UK only, by using our webchat service or by calling 0344 493 4005
  • All other countries, please visit http://www.royalcaribbean.com/contactus for your local Royal Caribbean International office phone number.

Thank you for understanding and support. We hope your clients find another cruise with us. Whether they are celebrating a special occasion or looking to explore, relax, and recharge - we have no doubt their time with us will be nothing short of amazing.

Sincerely,

Aurora Yera-Rodriguez

AVP | Guest Experience

Royal Caribbean International

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Blue Eyed Belfast Belle

Blue Eyed Belfast Belle

Posted
Posted
12 hours ago, Biker19 said:

Dear Travel Partner,

We're continuously monitoring events taking place around the world, including the ongoing situation in Ukraine. Our original plan for Serenade of the Seas was to offer sailings departing from Copenhagen, Denmark and Stockholm, Sweden starting May 21st, 2023. However, with the increased uncertainty of visiting St. Petersburg, Russia, we've reviewed our upcoming 2023 deployment and decided to reposition Serenade of the Seas to a new homeport in Florida for our Summer 2023 season. Unfortunately, this means your clients' upcoming cruise has been cancelled.

 

We know how much time and effort go into planning your clients' vacation, and we're terribly sorry for the inconvenience. Their vacation is important to us, along with the flexibility to make the best decision for them and those in their party. Below, we've outlined their options along with a few additional details.

 

Option 1: Re-book one of the following 2023 itineraries:

  • 17-Night Arctic Circle cruise | August 8th | Jewel of the Seas | Amsterdam, Netherlands to Cape Liberty, New Jersey sailing to:
    • Akureyri, Iceland | Reykjavik, Iceland | Isafjordur, Iceland | Prins Christian Sund (Cruising) | Qaqortoq, Greenland | St. John's, Newfoundland | Halifax, Nova Scotia | and Sydney, Nova Scotia
  • 15-Night Transatlantic cruise | October 15th | Anthem of the Seas | Southampton, England to Cape Liberty, New Jersey sailing to:
    • Vigo, Spain | Lisbon, Portugal | Lanzarote, Canary Islands | Tenerife, Canary Islands | and Royal Naval Dockyard, Bermuda
  • 14-Night Transatlantic cruise | November 12th | Rhapsody of the Seas departing | Barcelona, Spain to Fort Lauderdale, Florida sailing to:
    • Alicante, Spain | Malaga, Spain | Lanzarote, Canary Islands | Tenerife, Canary Islands | and Grand Bahama Island, Bahamas
  • 15-Night Transatlantic cruise | October 27th | Odyssey of the Seas | Rome (Civitavecchia), Italy to Fort Lauderdale, Florida sailing to:
    • Florence/Pisa (La Spezia), Italy | Nice (Villefranche), France | Malaga, Spain | Gibraltar, United Kingdom | Ponta Delgada, Azores | and Royal Naval Yard, Bermuda
  • 14-Night Spanish Transatlantic cruise | October 29th | Symphony of the Seas | Barcelona, Spain to Fort Lauderdale, Florida sailing to:
    • Malaga, Spain | Seville (Cadiz), Spain | and Nassau, Bahamas
    •  

What they'll receive:

  • Their original stateroom category will be price protected at the original cruise fare rate, excluding taxes, fees, gratuities, and other non-cruise fare items.
    • If their booking was already paid in full and their cruise fare rate decreases, we'll provide them with a refund for the difference. They can expect to receive their refund to their original form of payment within 14 business days after we move them. Kindly note, refund times may vary depending on their financial institution.
  • To sweeten the offer, they'll receive a credit to spend onboard per stateroom:
    • $100 USD for Interior, Ocean View, and Balcony staterooms | $200 USD for Suites
    • Plus, an additional $50 USD for each third or more guest to spend onboard
  • They'll also be reimbursed for non-refundable, pre-purchased transportation change fees incurred (such as a flight, train ticket, or rental car).
    • We'll cover up to $200 USD per guest for Domestic changes, or up to $400 USD per guest for International changes.
    • Please email their receipts and booking information to RoyalGuestRelations@rccl.com for review and reimbursement.
  • Lastly, you'll receive protected commission - plus $50 USD bonus commission.
  •  

Option 2: Re-book any other Royal Caribbean International sailing

  • If they prefer to re-book another sailing not included in Option 1, we'll waive any non-refundable deposit change fees.
  • Please know, they'll be responsible for any difference in pricing for their cruise fare, taxes, fees, gratuities, and other non-cruise fare items.
    • If their booking was already paid in full and their cruise fare rate decreases, we'll provide them with a refund for the difference. They can expect to receive their refund to their original form of payment within 14 business days after we move them. Kindly note, refund times may vary depending on their financial institution.
  • They'll also be reimbursed for non-refundable, pre-purchased transportation change fees incurred (such as a flight, train ticket, or rental car).
    • We'll cover up to $200 USD per guest for Domestic changes, or up to $400 USD per guest for International changes.
    • Please email their receipts and booking information to RoyalGuestRelations@rccl.com for review and reimbursement.
  • Lastly, your commission will be based on the revised cruise fare paid.
  •  

Option 3: If they can't find a new itinerary that works for them and choose to cancel, we'll be sad to see them go. They'll receive:

  • A full refund of any paid portion of your cruise fare (including non-refundable deposits) and any pre-paid amenities to the original form of payment, within 14 business days - some international banking and financial institutions may have a processing time of approximately 30 business days.
    • If they used a Future Cruise Credit on this sailing, and they request a refund instead, we'll refund any NEW funds paid above the certificate amount, and we'll reinstate their original certificate.
  • If they booked their airfare through Royal Caribbean International, it will be automatically refunded to them. However, if they booked on their own, please contact the service provider directly for their options with them.
  • Please note, if they choose this option, we will not provide additional compensation.
  • Lastly, you'll receive protected commission if the booking is paid in full only.

It's important to us that your clients find the best cruise option. Please call us at 888-281-9344 by July 28th, 2022 to let us know their decision. And please know, hold times may be longer than usual. If they decide to go with Option 3, there's no need to call us. If we haven't heard from you by July 28th, 2022, their reservation will be cancelled.

If you have any questions, please contact us at:

  • 1800 754 500 in Australia / 0800 102 123 in New Zealand
  • In the UK only, by using our webchat service or by calling 0344 493 4005
  • All other countries, please visit http://www.royalcaribbean.com/contactus for your local Royal Caribbean International office phone number.

Thank you for understanding and support. We hope your clients find another cruise with us. Whether they are celebrating a special occasion or looking to explore, relax, and recharge - we have no doubt their time with us will be nothing short of amazing.

Sincerely,

Aurora Yera-Rodriguez

AVP | Guest Experience

Royal Caribbean International

Is this the offerings for the Fall TA?

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Biker19

Biker19

Posted
Posted (edited)
3 minutes ago, Blue Eyed Belfast Belle said:

Is this the offerings for the Fall TA?

The offerings in that message are substitutes for the cancelled 2023 westbound Serenade TA.

Edited by Biker19
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Surfguyxxx

Surfguyxxx

Posted
Posted
14 hours ago, Biker19 said:

Dear Travel Partner,

We're continuously monitoring events taking place around the world, including the ongoing situation in Ukraine. Our original plan for Serenade of the Seas was to offer sailings departing from Copenhagen, Denmark and Stockholm, Sweden starting May 21st, 2023. However, with the increased uncertainty of visiting St. Petersburg, Russia, we've reviewed our upcoming 2023 deployment and decided to reposition Serenade of the Seas to a new homeport in Florida for our Summer 2023 season. Unfortunately, this means your clients' upcoming cruise has been cancelled.

 

We know how much time and effort go into planning your clients' vacation, and we're terribly sorry for the inconvenience. Their vacation is important to us, along with the flexibility to make the best decision for them and those in their party. Below, we've outlined their options along with a few additional details.

 

Option 1: Re-book one of the following 2023 itineraries:

  • 17-Night Arctic Circle cruise | August 8th | Jewel of the Seas | Amsterdam, Netherlands to Cape Liberty, New Jersey sailing to:
    • Akureyri, Iceland | Reykjavik, Iceland | Isafjordur, Iceland | Prins Christian Sund (Cruising) | Qaqortoq, Greenland | St. John's, Newfoundland | Halifax, Nova Scotia | and Sydney, Nova Scotia
  • 15-Night Transatlantic cruise | October 15th | Anthem of the Seas | Southampton, England to Cape Liberty, New Jersey sailing to:
    • Vigo, Spain | Lisbon, Portugal | Lanzarote, Canary Islands | Tenerife, Canary Islands | and Royal Naval Dockyard, Bermuda
  • 14-Night Transatlantic cruise | November 12th | Rhapsody of the Seas departing | Barcelona, Spain to Fort Lauderdale, Florida sailing to:
    • Alicante, Spain | Malaga, Spain | Lanzarote, Canary Islands | Tenerife, Canary Islands | and Grand Bahama Island, Bahamas
  • 15-Night Transatlantic cruise | October 27th | Odyssey of the Seas | Rome (Civitavecchia), Italy to Fort Lauderdale, Florida sailing to:
    • Florence/Pisa (La Spezia), Italy | Nice (Villefranche), France | Malaga, Spain | Gibraltar, United Kingdom | Ponta Delgada, Azores | and Royal Naval Yard, Bermuda
  • 14-Night Spanish Transatlantic cruise | October 29th | Symphony of the Seas | Barcelona, Spain to Fort Lauderdale, Florida sailing to:
    • Malaga, Spain | Seville (Cadiz), Spain | and Nassau, Bahamas
    •  

What they'll receive:

  • Their original stateroom category will be price protected at the original cruise fare rate, excluding taxes, fees, gratuities, and other non-cruise fare items.
    • If their booking was already paid in full and their cruise fare rate decreases, we'll provide them with a refund for the difference. They can expect to receive their refund to their original form of payment within 14 business days after we move them. Kindly note, refund times may vary depending on their financial institution.
  • To sweeten the offer, they'll receive a credit to spend onboard per stateroom:
    • $100 USD for Interior, Ocean View, and Balcony staterooms | $200 USD for Suites
    • Plus, an additional $50 USD for each third or more guest to spend onboard
  • They'll also be reimbursed for non-refundable, pre-purchased transportation change fees incurred (such as a flight, train ticket, or rental car).
    • We'll cover up to $200 USD per guest for Domestic changes, or up to $400 USD per guest for International changes.
    • Please email their receipts and booking information to RoyalGuestRelations@rccl.com for review and reimbursement.
  • Lastly, you'll receive protected commission - plus $50 USD bonus commission.
  •  

Option 2: Re-book any other Royal Caribbean International sailing

  • If they prefer to re-book another sailing not included in Option 1, we'll waive any non-refundable deposit change fees.
  • Please know, they'll be responsible for any difference in pricing for their cruise fare, taxes, fees, gratuities, and other non-cruise fare items.
    • If their booking was already paid in full and their cruise fare rate decreases, we'll provide them with a refund for the difference. They can expect to receive their refund to their original form of payment within 14 business days after we move them. Kindly note, refund times may vary depending on their financial institution.
  • They'll also be reimbursed for non-refundable, pre-purchased transportation change fees incurred (such as a flight, train ticket, or rental car).
    • We'll cover up to $200 USD per guest for Domestic changes, or up to $400 USD per guest for International changes.
    • Please email their receipts and booking information to RoyalGuestRelations@rccl.com for review and reimbursement.
  • Lastly, your commission will be based on the revised cruise fare paid.
  •  

Option 3: If they can't find a new itinerary that works for them and choose to cancel, we'll be sad to see them go. They'll receive:

  • A full refund of any paid portion of your cruise fare (including non-refundable deposits) and any pre-paid amenities to the original form of payment, within 14 business days - some international banking and financial institutions may have a processing time of approximately 30 business days.
    • If they used a Future Cruise Credit on this sailing, and they request a refund instead, we'll refund any NEW funds paid above the certificate amount, and we'll reinstate their original certificate.
  • If they booked their airfare through Royal Caribbean International, it will be automatically refunded to them. However, if they booked on their own, please contact the service provider directly for their options with them.
  • Please note, if they choose this option, we will not provide additional compensation.
  • Lastly, you'll receive protected commission if the booking is paid in full only.

It's important to us that your clients find the best cruise option. Please call us at 888-281-9344 by July 28th, 2022 to let us know their decision. And please know, hold times may be longer than usual. If they decide to go with Option 3, there's no need to call us. If we haven't heard from you by July 28th, 2022, their reservation will be cancelled.

If you have any questions, please contact us at:

  • 1800 754 500 in Australia / 0800 102 123 in New Zealand
  • In the UK only, by using our webchat service or by calling 0344 493 4005
  • All other countries, please visit http://www.royalcaribbean.com/contactus for your local Royal Caribbean International office phone number.

Thank you for understanding and support. We hope your clients find another cruise with us. Whether they are celebrating a special occasion or looking to explore, relax, and recharge - we have no doubt their time with us will be nothing short of amazing.

Sincerely,

Aurora Yera-Rodriguez

AVP | Guest Experience

Royal Caribbean International

Thanks Biker for posting this clear version.  I just called RC and even though my email has stayed the same for 50 cruises, they said everyone should have gotten it.  No it's not in spam or deleted email.  They couldn't resend because it was "auto" and they can't retrieve it.  Jezzz.  As stated above, all suites and above are already taken.  

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