dmcfad2 Posted August 9, 2022 #1 Share Posted August 9, 2022 I applied for shareholder OBC about 10 days ago for a cruise I have booked in December and haven’t heard back from HAL. I faxed it in and asked for an email confirmation. In the past, it has been confirmed in 1-2 days at the most. Just wondering if anyone else who applied recently is still waiting for confirmation? I am wondering if I should reapply or just keep waiting. Thanks. Link to comment Share on other sites More sharing options...
DaveOKC Posted August 9, 2022 #2 Share Posted August 9, 2022 24 minutes ago, dmcfad2 said: I applied for shareholder OBC about 10 days ago for a cruise I have booked in December and haven’t heard back from HAL. I faxed it in and asked for an email confirmation. In the past, it has been confirmed in 1-2 days at the most. Just wondering if anyone else who applied recently is still waiting for confirmation? I am wondering if I should reapply or just keep waiting. Thanks. It recently took me about 10 days for a reply. 1 Link to comment Share on other sites More sharing options...
john2003 Posted August 9, 2022 #3 Share Posted August 9, 2022 I am also still waiting after about a week. 1 Link to comment Share on other sites More sharing options...
BigGreenFan Posted August 9, 2022 #4 Share Posted August 9, 2022 I requested the OBC Friday night by e-mail and had a confirming e-mail yesterday (Monday) 1 Link to comment Share on other sites More sharing options...
Rare Crazy For Cats Posted August 9, 2022 #5 Share Posted August 9, 2022 I put my request in on 7/18. I sent a follow up email this morning and they finally told me that my 250 was approved. 1 Link to comment Share on other sites More sharing options...
Rare Mary229 Posted August 9, 2022 #6 Share Posted August 9, 2022 By reports email seems to be quicker. I get my confirmations quickly. 1 Link to comment Share on other sites More sharing options...
dmcfad2 Posted August 9, 2022 Author #7 Share Posted August 9, 2022 I guess I’ll wait a bit longer. Thanks all. Link to comment Share on other sites More sharing options...
Slush Posted August 9, 2022 #8 Share Posted August 9, 2022 My understand is that the shares certificate/brokerage statement should be dated no earlier than 3 months prior to cruise departure date. My sail date is Dec 3, 2022, so I will be submitting my August statement. Link to comment Share on other sites More sharing options...
DCThunder Posted August 9, 2022 #9 Share Posted August 9, 2022 I emailed my request on Aug. 4 and got a reply on Aug. 8 that the credit had been issued. This is for a cruise at the end of September. I got $150 for a 7 day cruise which was more than I expected. Link to comment Share on other sites More sharing options...
LuAnn Posted August 9, 2022 #10 Share Posted August 9, 2022 Can someone give me the correct email address please? Thank you! 1 Link to comment Share on other sites More sharing options...
Loreto Posted August 9, 2022 #11 Share Posted August 9, 2022 I sent in my request 2 weeks ago by mail for my November cruise, asking for email confirmation, and haven't heard back yet. I will have to follow up. The email is: World_Cruise_Reservations@hollandamerica.com You can find the info at the Carnival Corporation web site Karen 32 minutes ago, LuAnn said: Can someone give me the correct email address please? Thank you! Link to comment Share on other sites More sharing options...
LuAnn Posted August 10, 2022 #12 Share Posted August 10, 2022 On 8/9/2022 at 3:35 PM, Loreto said: I sent in my request 2 weeks ago by mail for my November cruise, asking for email confirmation, and haven't heard back yet. I will have to follow up. The email is: World_Cruise_Reservations@hollandamerica.com You can find the info at the Carnival Corporation web site Karen Thank you Karen! Link to comment Share on other sites More sharing options...
Caribbean Chris Posted August 10, 2022 #13 Share Posted August 10, 2022 On 8/9/2022 at 5:17 PM, Slush said: My understand is that the shares certificate/brokerage statement should be dated no earlier than 3 months prior to cruise departure date. My sail date is Dec 3, 2022, so I will be submitting my August statement. Perhaps that’s a change in policy? I often have sent in a brokerage statement dated more than 6 months prior to cruise departure with positive results. The key date to notice is that you can’t submit a request for a sailing date beyond the current limit, presently applicable only for sailings prior to July 31, 2023. Link to comment Share on other sites More sharing options...
StLouisCruisers Posted August 16, 2022 #14 Share Posted August 16, 2022 We emailed our info mid morning and received an email confirmation shortly after 6. Glad it's been taken care of already. Link to comment Share on other sites More sharing options...
Native Floridian 26 Posted August 17, 2022 #15 Share Posted August 17, 2022 I got same day service last week also. In fact I received an email back so quickly, I assumed it was an auto reply so I didn't read it. Later I read it and it said they had applied the OBC. Great service. Now the transfer to agency which went to the same email address took 2-3 weeks. I finally had to call them to push it through while on the phone. Link to comment Share on other sites More sharing options...
Crystabel Posted August 17, 2022 #16 Share Posted August 17, 2022 I emailed and faxed my request on Aug. 13 and received a reply three days later that my $250 credit has been applied. This is for a cruise in April of 2024! Link to comment Share on other sites More sharing options...
Loreto Posted August 17, 2022 #17 Share Posted August 17, 2022 I finally called yesterday since I hadn't heard back from my July mailing to them. Jennifer at World Cruise Reservations explained that there are 2 people in the office and mail is only being opened once a month🙁. I don't like to do the request by email but did resend everything as a PDF and received email confirmation by the end of the day that the OBC had been applied to our November cruise. 2 Link to comment Share on other sites More sharing options...
StLouisCruisers Posted August 17, 2022 #18 Share Posted August 17, 2022 6 minutes ago, Loreto said: I finally called yesterday since I hadn't heard back from my July mailing to them. Jennifer at World Cruise Reservations explained that there are 2 people in the office and mail is only being opened once a month🙁. I don't like to do the request by email but did resend everything as a PDF and received email confirmation by the end of the day that the OBC had been applied to our November cruise. If there are only two people in the WC reservations office, then the other one must be Shivang Jugran who sent us our email confirmation yesterday. I wish they could have more employees taking care of business at HAL. Link to comment Share on other sites More sharing options...
Mutumbojimbo Posted August 17, 2022 #19 Share Posted August 17, 2022 I'm glad I saw this thread. I faxed in my request almost 2 weeks ago. I guess I will call to follow up. Link to comment Share on other sites More sharing options...
Loreto Posted August 17, 2022 #20 Share Posted August 17, 2022 3 hours ago, StLouisCruisers said: If there are only two people in the WC reservations office, then the other one must be Shivang Jugran who sent us our email confirmation yesterday. I wish they could have more employees taking care of business at HAL. I asked Jennifer if I should address my email to her. She said "no," that it will go to whoever opens the email. They are all working from home/remote. So far I have had replies from 2 different employees, neither was your guy, Shivang. I have heard from Nisha Parashar and Puja Singh, which makes me wonder if a call center is answering the emails. It doesn't matter, they seem to be adding the OBC. 1 Link to comment Share on other sites More sharing options...
Loreto Posted August 17, 2022 #21 Share Posted August 17, 2022 2 hours ago, Mutumbojimbo said: I'm glad I saw this thread. I faxed in my request almost 2 weeks ago. I guess I will call to follow up. I would call, phone # 800-522-3399...it goes to the HAL main menu and then you choose. I wasn't on hold for very long. The agent I spoke with, Jennifer, told me to email of fax the request, so you should have received an prompt reply. I always ask for email confirmation. The email is world_cruise_reservations@hollandamerica.com. I hope this helps! it is frustrating to have to jump through so many hoops! 1 Link to comment Share on other sites More sharing options...
silversneakers Posted August 17, 2022 #22 Share Posted August 17, 2022 20 minutes ago, Loreto said: I asked Jennifer if I should address my email to her. She said "no," that it will go to whoever opens the email. They are all working from home/remote. So far I have had replies from 2 different employees, neither was your guy, Shivang. I have heard from Nisha Parashar and Puja Singh, which makes me wonder if a call center is answering the emails. It doesn't matter, they seem to be adding the OBC. Emailed my request on Monday and received OBC confirmation via email on Wednesday. Link to comment Share on other sites More sharing options...
Mutumbojimbo Posted August 18, 2022 #23 Share Posted August 18, 2022 4 hours ago, Loreto said: I would call, phone # 800-522-3399...it goes to the HAL main menu and then you choose. I wasn't on hold for very long. The agent I spoke with, Jennifer, told me to email of fax the request, so you should have received an prompt reply. I always ask for email confirmation. The email is world_cruise_reservations@hollandamerica.com. I hope this helps! it is frustrating to have to jump through so many hoops! Thank you for your help. I sent a follow up email this afternoon and I received a confirmation. I had received a notice that the fax went through. Link to comment Share on other sites More sharing options...
Loreto Posted August 18, 2022 #24 Share Posted August 18, 2022 1 hour ago, Mutumbojimbo said: Thank you for your help. I sent a follow up email this afternoon and I received a confirmation. I had received a notice that the fax went through. Glad you heard from them🙂! Link to comment Share on other sites More sharing options...
Rare FlaMariner Posted August 18, 2022 #25 Share Posted August 18, 2022 For what it's worth....reporting my shareholder credit request timeline..... Sent email today (8/18 @ 9:56am ET). Got confirmation at 1:46pm ET today 8/18! That's about as good/fast as it gets. Nicely done, Holland America Line! 2 Link to comment Share on other sites More sharing options...
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