Crown & Anchor # Issue

[broadwaycam]

When I go to do a mock booking and have them look up my Crown & Anchor # when I put in my info it says something like information does not match a member or something like that. I was trying to see cost with diamond discount. Anyone else have that issue. It works if I actually type in my #.

[firefly333]

I just never use that look up button. Sends me off somewhere. No reason to click it, except accidentally. 

 

Just continue to use your number and type it in. 

[matj2000]

Reason  #55 for not booking cruises through RC..

[vistapat]

I needed to have DH's number looked up for a booking.  I got the same message as you, on two different computers and three different browsers.  I ended up calling C&A and they were able to look up his number and give it to me.  Since we're both D+ and the site was insisting that he didn't exist, I was starting to get panicky thinking that he didn't have status and we would have to start all over.  Not saying it was rational, just.......😬

 

Pat

[Travel Bear]

Neither of our numbers get accepted. Called twice, all cruises in record and number active, but website doesnt take it for us or agents site.  They keep saying wait 10 days and it will get updated. Doesn't happen

 

[xpcdoojk]

1 hour ago, matj2000 said:

Reason  #55 for not booking cruises through RC..

Mat, you need to update your signature….

 

 

[Sobro]

10 or 12 years ago C&A changed my wife's number. I noticed it a couple of days before a cruise because ours were sequential originally and I saw the change when looking at boarding docs. I called and they said "You don't want that old number back" probably because it was reassigned to a Gold. 

 

The new number had her proper points and history. It's always best to call if there's any question about those C&A numbers.

 

 

 

 

[nelblu]

13 hours ago, broadwaycam said:

When I go to do a mock booking and have them look up my Crown & Anchor # when I put in my info it says something like information does not match a member or something like that. I was trying to see cost with diamond discount. Anyone else have that issue. It works if I actually type in my #.

They assigned my SIL C&A # to his daughter.  Only found out because the agent was having problems getting the D balcony discount.  When I did a mock booking the system does not distinguish names and #, but at least it calculated both the resident and the balcony discount.  There's a lot of funky happening to some of the reservations.  Travel insurance and prepaid grats were included on 2 bookins for Oasis August 20. '23 sails, even though it was refused.

[cindyscruise]

14 hours ago, matj2000 said:

Reason  #55 for not booking cruises through RC..

My TA had the same problem when putting in my husband's C&A number so it is not just when booking direct.  

[broadwaycam]

15 hours ago, vistapat said:

I needed to have DH's number looked up for a booking.  I got the same message as you, on two different computers and three different browsers.  I ended up calling C&A and they were able to look up his number and give it to me.  Since we're both D+ and the site was insisting that he didn't exist, I was starting to get panicky thinking that he didn't have status and we would have to start all over.  Not saying it was rational, just.......😬

 

Pat

How long ago was it you had the issue?

[matj2000]

22 hours ago, xpcdoojk said:

Mat, you need to update your signature….

 

 

 

 

I guess it is time.

 

But I don't have many photos of myself.

 

I will look into it...

 

 

[twangster]

Hyphenated names are an issue for Royal.  So may other less common naming situations.  

 

The C&A team can also book cruises so call them and ask them.  

[vistapat]

8 hours ago, broadwaycam said:

How long ago was it you had the issue?

About a month ago, IIRC.

 

Pat

[xpcdoojk]

1 hour ago, matj2000 said:

 

 

I guess it is time.

 

But I don't have many photos of myself.

 

I will look into it...

 

 

I say 1970s speedo.

 

just trying to help.

[matj2000]

34 minutes ago, xpcdoojk said:

I say 1970s speedo.

 

just trying to help.

It is ok to wear if you can pull it off....

[vjmatty]

11 hours ago, matj2000 said:

It is ok to wear if you can pull it off....

 

Please... keep it on

[SilkySal]

DH has ongoing issues with his C&A number. His last name includes Jr, which their IT system cannot recognize, or so they say. His account is finally fixed currently; however, I wonder what will happen when I go to book another cruise. Oh well, will just deal with it, if or when it happens again! Cheers!

[moposh]

I had a Crown and Anchor issue.  My mother and I didn't get our Platinum lapel pin on our last cruise.  When I cruised recently, I was able to get my pin, but they wouldn't give me my mother's since she was not on the cruise.  I reached out to C&A via FB and they said to have my mother call.  She did and they are going to mail it to her.  A lot of time spent on this.

 

Pin isn't that big a deal, but we want it since we earned it.🚢  I was just super surprised C&A lady wouldn't give me my mother's pin, especially since she should have gotten in on her last cruise (earned cruise before that one) and we didn't.

 

And then I didn't get an invite to the C&A reception.  👿