hisfirstm8 Posted September 21, 2022 #1 Share Posted September 21, 2022 Today is the day I can do my online check-in, but when I click on the link it doesn't do anything. When I go on the app, it says that there is a problem. Is anyone else having this problem? barbara Link to comment Share on other sites More sharing options...
poocher Posted September 21, 2022 #2 Share Posted September 21, 2022 Just tried to edit mine and yes, I get an error message too. Link to comment Share on other sites More sharing options...
hancock Posted September 21, 2022 #3 Share Posted September 21, 2022 Try turning off your phone and then turn it back on. I had a similar problem with my last cruise. Link to comment Share on other sites More sharing options...
Thesandman12 Posted September 21, 2022 #4 Share Posted September 21, 2022 It is an RC problem not ours. Last thing I got was checkin at the pier, have a good day. Link to comment Share on other sites More sharing options...
Thesandman12 Posted September 21, 2022 #5 Share Posted September 21, 2022 They are still able to sell stuff, but no check in. You can use cruise planner all day long Link to comment Share on other sites More sharing options...
HicksRA Posted September 21, 2022 #6 Share Posted September 21, 2022 Have you tried the app and the website? Link to comment Share on other sites More sharing options...
GTO-Girl Posted September 21, 2022 #7 Share Posted September 21, 2022 I had better luck on the website checking in… Link to comment Share on other sites More sharing options...
hisfirstm8 Posted September 21, 2022 Author #8 Share Posted September 21, 2022 Finally got checked in. Thanks!!! Link to comment Share on other sites More sharing options...
T-2 Posted October 7, 2022 #9 Share Posted October 7, 2022 I have been trying for a couple weeks to check in online from the computer and it always says they are working on it and to please check back, the cruise is down to about 33 days away- the Wonder. I have never had a struggle before, we were able to do the PAT from the app but nothing else. Anyone else know of a suggestion that got them past the - we've encountered an error message. I like knowing its done and not waiting until the end, we're close to diamond plus and this is a first for us. The app also just asks us to check back later... everytime I look. Anyone overcome this glitch? Link to comment Share on other sites More sharing options...
BND Posted October 7, 2022 #10 Share Posted October 7, 2022 I kept having issues when using my Chrome account although DH's worked fine. App works. So, I used Edge and was able to get into everything. Link to comment Share on other sites More sharing options...
Cruise4Jesus Posted October 8, 2022 #11 Share Posted October 8, 2022 We had an issues Wednesday night/Thursday morning. I waited till midnight so I could select the earliest arrival time, but the app just kept saying it wasn't ready for check-in. After about 20 minutes of trying I tried on their website and it finally opened for check-in. However the next day the app still wouldn't bring up the check-in, even though I already had it done. After I uninstalled and reinstalled the app it did show up then. Definitely a problem with their system. Link to comment Share on other sites More sharing options...
T-2 Posted October 8, 2022 #12 Share Posted October 8, 2022 I super appreciate knowing I am not the only one, so perplexing. I will just keep trying, thanks! Link to comment Share on other sites More sharing options...
UKWLDCruise Posted October 8, 2022 #13 Share Posted October 8, 2022 my check in keeps moving between 13 and 16 Oct which is slightly weird. Link to comment Share on other sites More sharing options...
T-2 Posted October 8, 2022 #14 Share Posted October 8, 2022 that is slightly weird, definitely still check on the 13th. Super thanks BND, I could not get online check in to work but I was using google. I changed it to Edge and it worked perfectly- sure keeps me from beating my head against the wall for the next 4 weeks, super appreciate the assist!!! 1 Link to comment Share on other sites More sharing options...
smalltimecruiser100 Posted October 8, 2022 #15 Share Posted October 8, 2022 when checking in on the web site within the last few days, did it ask you to scan in your passport. I did on my previous cruise in June of this year but this time it didn't. I got different answers when calling Royal, one said the eliminated it, another said they retained picture of passport from last cruise and one more said nothing has changed and need to scan it. Please tell me if you had to scan it using website even though you scanned it before. Thanks in advance for ending my confusion. Worse case, would they scan it at the pier? Link to comment Share on other sites More sharing options...
ARandomTraveler Posted October 8, 2022 #16 Share Posted October 8, 2022 2 minutes ago, smalltimecruiser100 said: when checking in on the web site within the last few days, did it ask you to scan in your passport. I did on my previous cruise in June of this year but this time it didn't. I got different answers when calling Royal, one said the eliminated it, another said they retained picture of passport from last cruise and one more said nothing has changed and need to scan it. Please tell me if you had to scan it using website even though you scanned it before. Thanks in advance for ending my confusion. Worse case, would they scan it at the pier? I didn't have to scan mine when I checked in on Wednesday. I had to manually enter the passport #'s and expiration dates. I did have a problem checking in, was getting the error message all day on the app and on the website, but at the end of the day it worked. Link to comment Share on other sites More sharing options...
T-2 Posted October 8, 2022 #17 Share Posted October 8, 2022 we also didn't have to scan in our passports but we had on previous trips so guessing they have it until it expires. We did have to re=enter the number and expiration date so that probably lets them know you are still using the one they have on file, in case you had had to replace a lost one. They sure have made online check in much easier. :0) 1 Link to comment Share on other sites More sharing options...
ARandomTraveler Posted October 8, 2022 #18 Share Posted October 8, 2022 1 hour ago, T-2 said: we also didn't have to scan in our passports but we had on previous trips so guessing they have it until it expires. We did have to re=enter the number and expiration date so that probably lets them know you are still using the one they have on file, in case you had had to replace a lost one. They sure have made online check in much easier. :0) That's a possibility. Both of our passports are the same as when we sailed last time. Link to comment Share on other sites More sharing options...
Morecruisesplz Posted October 10, 2022 #19 Share Posted October 10, 2022 Great idea to use Edge. 1 Link to comment Share on other sites More sharing options...
pawmtweez Posted October 11, 2022 #20 Share Posted October 11, 2022 Can someone remind me how far in advance it is supposed to be available? Link to comment Share on other sites More sharing options...
poocher Posted October 11, 2022 #21 Share Posted October 11, 2022 45 days Link to comment Share on other sites More sharing options...
mets123 Posted October 11, 2022 #22 Share Posted October 11, 2022 Chrome was giving me problems. I switched to a laptop using Firefox and had no problem. Royal IT strikes again. Link to comment Share on other sites More sharing options...
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