Cruisin 4 Ever Posted September 23, 2022 #1 Share Posted September 23, 2022 Is there a phone number I can call? I submitted my request for OBC weeks ago and no response Link to comment Share on other sites More sharing options...
wesorbeth Posted September 23, 2022 #2 Share Posted September 23, 2022 Did you send the request to shareholders@carnival.com ? I received an email back immediately and my OBC was approved the next day. Link to comment Share on other sites More sharing options...
tm_aw_love Posted September 23, 2022 #3 Share Posted September 23, 2022 9 minutes ago, Cruisin 4 Ever said: Is there a phone number I can call? I submitted my request for OBC weeks ago and no response This is the information from the Shareholder information document. Guest Administration 3655 N.W. 87th Avenue Miami, FL 33178 Tel 800 438 6744 ext. 70450 Fax 305 406 6102 Email: shareholders@carnival.com 1 Link to comment Share on other sites More sharing options...
tm_aw_love Posted September 23, 2022 #4 Share Posted September 23, 2022 4 minutes ago, wesorbeth said: Did you send the request to shareholders@carnival.com ? I received an email back immediately and my OBC was approved the next day. You got your OBC approved next day? I've never seen one that fast... How long ago was this? Link to comment Share on other sites More sharing options...
wesorbeth Posted September 23, 2022 #5 Share Posted September 23, 2022 3 minutes ago, tm_aw_love said: You got your OBC approved next day? I've never seen one that fast... How long ago was this? I checked my email, I submitted my request on 08/26 at 7:59am, it was approved on 08/26 at 8:19pm. Link to comment Share on other sites More sharing options...
tm_aw_love Posted September 23, 2022 #6 Share Posted September 23, 2022 4 minutes ago, wesorbeth said: I checked my email, I submitted my request on 08/26 at 7:59am, it was approved on 08/26 at 8:19pm. I think you got lucky. I submitted mine 11 days later than you, and still nothing aside from the 'acknowledgement' e-mail. Ones in the past have taken me a few weeks. 2 Link to comment Share on other sites More sharing options...
tm_aw_love Posted September 23, 2022 #7 Share Posted September 23, 2022 32 minutes ago, Cruisin 4 Ever said: Is there a phone number I can call? I submitted my request for OBC weeks ago and no response @Cruisin 4 Ever Let us know how it goes... my sailing is coming up pretty quick, I may need to call this time also. Link to comment Share on other sites More sharing options...
ShreveportCruisers Posted September 23, 2022 #8 Share Posted September 23, 2022 my request was on 08/19 and received the approval on 09/22. 1 Link to comment Share on other sites More sharing options...
skrufy Posted September 23, 2022 #9 Share Posted September 23, 2022 54 minutes ago, Cruisin 4 Ever said: Is there a phone number I can call? I submitted my request for OBC weeks ago and no response Guest Relatioms 1-800-438-6744 Link to comment Share on other sites More sharing options...
sunkey1 Posted September 23, 2022 #10 Share Posted September 23, 2022 Mine also was approved in a day. So weird. Link to comment Share on other sites More sharing options...
Chasser70 Posted September 23, 2022 #11 Share Posted September 23, 2022 I submitted on 8/12 and got approval on 9/11. Link to comment Share on other sites More sharing options...
pc_load_letter Posted September 23, 2022 #12 Share Posted September 23, 2022 (edited) You should receive an email that looks like below. It will come from "guestadmin@carnival.com". After about two weeks of not receiving any reply, I sent an email and the OBC was given the next day. " This is just a quick auto reply to let you know that we've received your email. We're happy to look into your inquiry and get back to you as soon as we can. Due to an increase in inquiries our response time will take longer than normal. We will process your request as rapidly as possible but keep in mind this may happen as late as the week prior to sailing. Please do not submit any duplicate requests. Thank you for your patience; we value your business and appreciate this opportunity to assist. Sincerely,Carnival Cruise Line Subject Shareholder credit Question Reference # 220519-002224 Date Created: 05/19/2022 03:52 PM Date Last Updated: 05/19/2022 03:52 PM Status: Unresolved Edited September 23, 2022 by pc_load_letter Link to comment Share on other sites More sharing options...
ctlyf Posted September 23, 2022 #13 Share Posted September 23, 2022 2 hours ago, tm_aw_love said: I think you got lucky. I submitted mine 11 days later than you, and still nothing aside from the 'acknowledgement' e-mail. Ones in the past have taken me a few weeks. I'm in the same boat... I submitted mine on Aug 22nd and still have not received anything other than the immediate standard response "... we've received your email...". Might have to make a phone call. I know some have said to check your boarding documents to find the OBC... can someone send me a snapshot (with confidential information removed of course) so I know what I'm looking for? Link to comment Share on other sites More sharing options...
hard_eight Posted September 23, 2022 #14 Share Posted September 23, 2022 Just clicked Send on a request for Jan 8th sailing...also a casino rate....we'll see. @ctlyf If you click the link to print your documents, it's typically on there. Link to comment Share on other sites More sharing options...
Rare ninjacat123 Posted September 23, 2022 #15 Share Posted September 23, 2022 30 minutes ago, ctlyf said: I'm in the same boat... I submitted mine on Aug 22nd and still have not received anything other than the immediate standard response "... we've received your email...". Might have to make a phone call. I know some have said to check your boarding documents to find the OBC... can someone send me a snapshot (with confidential information removed of course) so I know what I'm looking for? https://www.carnival.com/booked/document?BookingNumber=ABC123&IsPrintLuggageTagsSelected=true&IsPrintPassFlightSelected=false&IsPrintCruiseInfoSelected=true Copy this link and put in your booking number for ABC123. Put this link that now has your booking number in it, in your browser and hit enter. Your Booking Summary should appear. Scroll down to the second page. Below Itemized Charges will be a box where your Onboard Credit will be. I hope this helps!! Link to comment Share on other sites More sharing options...
n6uqqq Posted September 23, 2022 #16 Share Posted September 23, 2022 (edited) 54 minutes ago, ninjacat123 said: https://www.carnival.com/booked/document?BookingNumber=ABC123&IsPrintLuggageTagsSelected=true&IsPrintPassFlightSelected=false&IsPrintCruiseInfoSelected=true Copy this link and put in your booking number for ABC123. Put this link that now has your booking number in it, in your browser and hit enter. Your Booking Summary should appear. Scroll down to the second page. Below Itemized Charges will be a box where your Onboard Credit will be. I hope this helps!! You don't need to do this any more. Carnival is now back to showing the document when you log in to Carnival.com. This was very handy for a while when Carnival stopped showing the document for some reason. Edited September 23, 2022 by n6uqqq 1 Link to comment Share on other sites More sharing options...
ctlyf Posted September 23, 2022 #17 Share Posted September 23, 2022 2 hours ago, ctlyf said: I'm in the same boat... I submitted mine on Aug 22nd and still have not received anything other than the immediate standard response "... we've received your email...". Might have to make a phone call. I know some have said to check your boarding documents to find the OBC... can someone send me a snapshot (with confidential information removed of course) so I know what I'm looking for? So interestingly enough, about an hour after I started to draft a follow up email to Carnival to inquire about this, I received an email saying my OBC had been approved. Glad I never sent the email, but definitely coincidental timing! And yes, I see it in my Invoice Details on my Booking & Order Details. Thanks everyone! 1 Link to comment Share on other sites More sharing options...
kupton Posted September 23, 2022 #18 Share Posted September 23, 2022 6 hours ago, wesorbeth said: I checked my email, I submitted my request on 08/26 at 7:59am, it was approved on 08/26 at 8:19pm. I had the same result. Submitted on Friday 9/9. Approved and credit in my account 24 hours later. I see now I got lucky and happened to submit at the right time. Link to comment Share on other sites More sharing options...
CruisingAgain Posted September 24, 2022 #19 Share Posted September 24, 2022 1 month ... same as a lot of others. Submitted on 8/21 and approved on 9/22. 1 Link to comment Share on other sites More sharing options...
CruizinSusan70 Posted September 24, 2022 #20 Share Posted September 24, 2022 12 hours ago, tm_aw_love said: @Cruisin 4 Ever Let us know how it goes... my sailing is coming up pretty quick, I may need to call this time also. I would also fax it in and then follow up via phone the following day. Link to comment Share on other sites More sharing options...
CruizinSusan70 Posted September 24, 2022 #21 Share Posted September 24, 2022 9 hours ago, hard_eight said: Just clicked Send on a request for Jan 8th sailing...also a casino rate....we'll see. @ctlyf If you click the link to print your documents, it's typically on there. Good luck....most casino deals are not approved for the stockholder OBC since you've already gotten a severely reduced or free cabin. Link to comment Share on other sites More sharing options...
Rare kctwinmommy Posted September 24, 2022 #22 Share Posted September 24, 2022 Good to know there's no rhyme or reason to the response time! LOL! I submitted ours on the 9th, so 2 weeks later, nothing yet. But we still have about 7 weeks until our cruise, so I'm not super worried yet. Link to comment Share on other sites More sharing options...
johnboy036 Posted September 25, 2022 #23 Share Posted September 25, 2022 Usually I hear back within two weeks on my shareholder credit (never been denied), but this past time for my upcoming October cruise it was past 5 weeks so I called guest relations. Surprising they answered directly and after being transferred a few times someone from the casino reservations dept helped me and said that they were in in the process of handling the request. Like magic, three hours later it was approved with an email from Carnival and in my onboard account. 1 Link to comment Share on other sites More sharing options...
dacsmom Posted September 26, 2022 #24 Share Posted September 26, 2022 Mine was approved two days ago; it took about a month. I sail on Saturday. 1 Link to comment Share on other sites More sharing options...
Cherrys Posted September 26, 2022 #25 Share Posted September 26, 2022 I sumbitted mine in mid June for my early July B2B. I didn’t receive any response and wasn’t going to worry about it but about a week after I returned they responded, apologized for the delay, and issued me two x $50 refunds which I thought was pretty cool of them Link to comment Share on other sites More sharing options...
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