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No response to shareholder OBC

Cruisin 4 Ever

By Cruisin 4 Ever,
in Carnival Cruise Lines

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tm_aw_love

tm_aw_love

Posted
Posted
9 minutes ago, Cruisin 4 Ever said:

Is there a phone number I can call? I submitted my request for OBC weeks ago and no response

This is the information from the Shareholder information document.

Guest Administration

3655 N.W. 87th Avenue

Miami, FL 33178

Tel 800 438 6744 ext. 70450

Fax 305 406 6102

Email: shareholders@carnival.com

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tm_aw_love

tm_aw_love

Posted
Posted
4 minutes ago, wesorbeth said:

Did you send the request to shareholders@carnival.com ?  I received an email back immediately and my OBC was approved the next day.

 

 

You got your OBC approved next day? I've never seen one that fast... How long ago was this?

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tm_aw_love

tm_aw_love

Posted
Posted
4 minutes ago, wesorbeth said:

I checked my email, I submitted my request on 08/26 at 7:59am, it was approved on 08/26 at 8:19pm.

I think you got lucky. I submitted mine 11 days later than you, and still nothing aside from the 'acknowledgement' e-mail. Ones in the past have taken me a few weeks. 

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pc_load_letter

pc_load_letter

Posted
Posted (edited)

You should receive an email that looks like below. It will come from "guestadmin@carnival.com". After about two weeks of not receiving any reply, I sent an email and the OBC was given the next day.

 

"

 

This is just a quick auto reply to let you know that we've received your email.  We're happy to look into your inquiry and get back to you as soon as we can.  Due to an increase in inquiries our response time will take longer than normal.  We will process your request as rapidly as possible but keep in mind this may happen as late as the week prior to sailing. Please do not submit any duplicate requests.

Thank you for your patience; we value your business and appreciate this opportunity to assist.

Sincerely,
Carnival Cruise Line

 

 

 

 

Subject

Shareholder credit
 

Question Reference # 220519-002224

  • Date Created: 05/19/2022 03:52 PM
  • Date Last Updated: 05/19/2022 03:52 PM
  • Status: Unresolved
Edited by pc_load_letter
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ctlyf

ctlyf

Posted
Posted
2 hours ago, tm_aw_love said:

I think you got lucky. I submitted mine 11 days later than you, and still nothing aside from the 'acknowledgement' e-mail. Ones in the past have taken me a few weeks. 

I'm in the same boat... I submitted mine on Aug 22nd and still have not received anything other than the immediate standard response "... we've received your email...". Might have to make a phone call.

 

I know some have said to check your boarding documents to find the OBC... can someone send me a snapshot (with confidential information removed of course) so I know what I'm looking for?

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ninjacat123 "Live from...." Rare

ninjacat123

Posted
Posted
30 minutes ago, ctlyf said:

I'm in the same boat... I submitted mine on Aug 22nd and still have not received anything other than the immediate standard response "... we've received your email...". Might have to make a phone call.

 

I know some have said to check your boarding documents to find the OBC... can someone send me a snapshot (with confidential information removed of course) so I know what I'm looking for?

https://www.carnival.com/booked/document?BookingNumber=ABC123&IsPrintLuggageTagsSelected=true&IsPrintPassFlightSelected=false&IsPrintCruiseInfoSelected=true

 

Copy this link and put in your booking number for ABC123.  Put this link that now has your booking number in it, in your browser and hit enter. Your Booking Summary should appear.  Scroll down to the second page. Below Itemized Charges will be a box where your Onboard Credit will be.

I hope this helps!!

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n6uqqq

n6uqqq

Posted
Posted (edited)
54 minutes ago, ninjacat123 said:

https://www.carnival.com/booked/document?BookingNumber=ABC123&IsPrintLuggageTagsSelected=true&IsPrintPassFlightSelected=false&IsPrintCruiseInfoSelected=true

 

Copy this link and put in your booking number for ABC123.  Put this link that now has your booking number in it, in your browser and hit enter. Your Booking Summary should appear.  Scroll down to the second page. Below Itemized Charges will be a box where your Onboard Credit will be.

I hope this helps!!

You don't need to do this any more. Carnival is now back to showing the document when you log in to Carnival.com. This was very handy for a while when Carnival stopped showing the document for some reason.

Edited by n6uqqq
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ctlyf

ctlyf

Posted
Posted
2 hours ago, ctlyf said:

I'm in the same boat... I submitted mine on Aug 22nd and still have not received anything other than the immediate standard response "... we've received your email...". Might have to make a phone call.

 

I know some have said to check your boarding documents to find the OBC... can someone send me a snapshot (with confidential information removed of course) so I know what I'm looking for?

So interestingly enough, about an hour after I started to draft a follow up email to Carnival to inquire about this, I received an email saying my OBC had been approved. Glad I never sent the email, but definitely coincidental timing! And yes, I see it in my Invoice Details on my Booking & Order Details. Thanks everyone! 

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kupton

kupton

Posted
Posted
6 hours ago, wesorbeth said:

I checked my email, I submitted my request on 08/26 at 7:59am, it was approved on 08/26 at 8:19pm.

 

I had the same result.  Submitted on Friday 9/9.  Approved and credit in my account 24 hours later.  I see now I got lucky and happened to submit at the right time.

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CruizinSusan70

CruizinSusan70

Posted
Posted
9 hours ago, hard_eight said:

Just clicked Send on a request for Jan 8th sailing...also a casino rate....we'll see.

 

@ctlyf If you click the link to print your documents, it's typically on there.

Good luck....most casino deals are not approved for the stockholder OBC since you've already gotten a severely reduced or free cabin.

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johnboy036

johnboy036

Posted
Posted

Usually I hear back within two weeks on my shareholder credit (never been denied), but this past time for my upcoming October cruise it was past 5 weeks so I called guest relations. Surprising they answered directly and after being transferred a few times someone from the casino reservations dept helped me and said that they were in in the process of handling the request. Like magic, three hours later it was approved with an email from Carnival and in my onboard account.  

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Cherrys

Cherrys

Posted
Posted

I sumbitted mine in mid June for my early July B2B. I didn’t receive any response and wasn’t going to worry about it but about a week after I returned they responded, apologized for the delay, and issued me two x $50 refunds which I thought was pretty cool of them 

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