MedallionClass app is whack.

[kiwimum]

Just now, MsSoCalCruiser said:

Thank you so much. I do have an iPhone but app worked until they broke it, lol.  I’m wondering if it’s just messing up due to the last iOS update?

I am on an IPhone with latest iOS and this was my first issue.

Give it a day or so and see if it calms down.

[MsSoCalCruiser]

1 minute ago, kiwimum said:

I am on an IPhone with latest iOS and this was my first issue.

Give it a day or so and see if it calms down.

I still need to get my loyalty level corrected on the app though. But that’s probably what’s going on since you’re having some of the same issues.

[JF - retired RRT]

2 minutes ago, MsSoCalCruiser said:

But how do you pre-purchase your Internet with the 50% off discount?  I thought you had to use the app for that? 

Just about the only thing you can't do on the web-based app is internet purchase. 😔

[MsSoCalCruiser]

Just now, JF - retired RRT said:

Just about the only thing you can't do on the web-based app is internet purchase. 😔

What a bummer. 😔

[CalLuvsCrusingToo]

12 hours ago, Ombud said:

Weird!! I can get to them and it knows my name. What I can't get to us the wellness page but my next cruise is still 2 months away 

 

We leave this weekend and Can't get on the the Wellness page. 😑

It comes up blank.

 

[Outerdog]

7 hours ago, MsSoCalCruiser said:

 

I tried adding my “preferred name” but it would not let me save.  The emergency contact email is listed. Thank you for trying to help me.

 

It took me longer than it should have to figure out that there are missing required fields in that section which must be completed before the Save button will work. For me it was Emergency Contact. 

 

I'm still known as Title & Last Name though... 

 

This app sucks. I really thought everyone was just complaining about it for no real good reason, but every interaction I have with it is just terrible. I have zero confidence that it will actually accomplish anything it has set out to do and I'll be presenting all documents and IDs at the counter just as before.

 

[kiwimum]

1 hour ago, Outerdog said:

 

It took me longer than it should have to figure out that there are missing required fields in that section which must be completed before the Save button will work. For me it was Emergency Contact. 

 

I'm still known as Title & Last Name though... 

 

This app sucks. I really thought everyone was just complaining about it for no real good reason, but every interaction I have with it is just terrible. I have zero confidence that it will actually accomplish anything it has set out to do and I'll be presenting all documents and IDs at the counter just as before.

 

Take a look at the payment field.   My grandkids had changed.  Corrected it, saved and reloaded the app and bingo they are addressed by name.   Now they are blue instead of elite.   Everything else is correct.

Edited October 4, 2022 by kiwimum

[MsSoCalCruiser]

1 hour ago, Outerdog said:

 

It took me longer than it should have to figure out that there are missing required fields in that section which must be completed before the Save button will work. For me it was Emergency Contact. 

 

I'm still known as Title & Last Name though... 

 

This app sucks. I really thought everyone was just complaining about it for no real good reason, but every interaction I have with it is just terrible. I have zero confidence that it will actually accomplish anything it has set out to do and I'll be presenting all documents and IDs at the counter just as before.

 

But once you are on the cruise, it’s awesome. I went on two Royal Caribbean Cruises recently and I really missed my medallion & app.  This is the first time the app has totally messed up on me.  Enjoy your cruise!

[MsSoCalCruiser]

1 hour ago, Outerdog said:

 

It took me longer than it should have to figure out that there are missing required fields in that section which must be completed before the Save button will work. For me it was Emergency Contact. 

 

I'm still known as Title & Last Name though... 

 

This app sucks. I really thought everyone was just complaining about it for no real good reason, but every interaction I have with it is just terrible. I have zero confidence that it will actually accomplish anything it has set out to do and I'll be presenting all documents and IDs at the counter just as before.

 

THANK YOU!  I went back into my emergency contact and noticed that somehow they had changed the contact phone number for both daytime and nighttime.  It was missing three digits in each section.  I corrected both fields and was able to save. The app now calls me by the correct name but my loyalty level is still incorrect.

[Outerdog]

9 minutes ago, MsSoCalCruiser said:

But once you are on the cruise, it’s awesome. I went on two Royal Caribbean Cruises recently and I really missed my medallion & app.  This is the first time the app has totally messed up on me.  Enjoy your cruise!

 

Thanks! Yeah, I've used the app onboard once maybe twice before and don't remember having problems with it. This is the first time I've used it since the check-in process was moved over to the app.  What a bizarre move. There really should be a web based option for a process so critical and so prone to data entry error on a mobile device.

 

[Outerdog]

4 minutes ago, MsSoCalCruiser said:

THANK YOU!  I went back into my emergency contact and noticed that somehow they had changed the contact phone number for both daytime and nighttime.  It was missing three digits in each section.  I corrected both fields and was able to save. The app now calls me by the correct name but my loyalty level is still incorrect.

 

Well I have now found success as well! I corrected some things and it still wouldn't display my name. Finally in frustration I just Force Quit the app and restarted. That seemed to work.

 

[MsSoCalCruiser]

5 minutes ago, Outerdog said:

 

Well I have now found success as well! I corrected some things and it still wouldn't display my name. Finally in frustration I just Force Quit the app and restarted. That seemed to work.

 

Well this is good news!

[dockman]

a sad reflection on princess that after several years the app still has lots of problems...3 of my friends on recent princess cruised spent several hours with the app help desk on board and even they finally just gave up as the experts couldn't get the app to work properly  ...a frustrating waste of time on your vacation..

 

if it ain't broke don't fix it...but if it is broke do fix it..  seems some princess execs don't grasp this basic philosophy of business...

[fellswoop]

My cruise is 3 weeks away and I could not get it to give me departure groups to pick from. Finally uninstalled the app and reinstalled amd now I have my scan code for boarding and was offered to pick a boarding group. Obvi just needed to be updated. Try it if you haven't. 

[Guest ldtr]

11 hours ago, MsSoCalCruiser said:

Mine has also changed to “Princess”.

 

I am also known as “Title & Last Name!”.  Is there any known way to fix this? I’m not sure why I’m worried about that because they still have my loyalty level incorrect.  I was unable to make dining reservations on my own; I had to call.  I also can’t get my 50% discount on Internet.

 

Princess please fix these reported issues.  

As far as the Internet purchase is concerned (atleast on the 8 cruises I have taken or booked with medallion) the process is to pay full price on line before the cruise, the 50% is credited to you on board as refundable OBC.

 

 I believe that Princess does not consider that to be a bug but is the way the system is intended to work.

[caribill]

16 hours ago, JF - retired RRT said:

Just about the only thing you can't do on the web-based app is internet purchase. 😔

 

16 hours ago, MsSoCalCruiser said:

What a bummer. 😔

 

Just call Princess and buy it speaking with a Princess rep.

[JF - retired RRT]

9 hours ago, ldtr said:

As far as the Internet purchase is concerned (atleast on the 8 cruises I have taken or booked with medallion) the process is to pay full price on line before the cruise, the 50% is credited to you on board as refundable OBC.

 

 I believe that Princess does not consider that to be a bug but is the way the system is intended to work.

That would be correct, except that there have been numerous reports that some have been able to buy internet with the 50% discount using the app. It worked for about a week...then it didn't.

[westcoaster]

11 hours ago, ldtr said:

As far as the Internet purchase is concerned (atleast on the 8 cruises I have taken or booked with medallion) the process is to pay full price on line before the cruise, the 50% is credited to you on board as refundable OBC.

 

 I believe that Princess does not consider that to be a bug but is the way the system is intended to work.

For my last 2 cruises earlier this year, I've been able to pre-purchase internet with the 50% discount applied using the app.  For my upcoming cruise, the 50% discount is not showing.

[MsSoCalCruiser]

5 hours ago, caribill said:

 

 

Just call Princess and buy it speaking with a Princess rep.

Will they give me the 50% discount without having to have OBC?

[JF - retired RRT]

18 minutes ago, MsSoCalCruiser said:

Will they give me the 50% discount without having to have OBC?

No. But it's refundable. Just go to the casino and play slots for a couple of minutes (try not to lose too much), then cash out.

[MsSoCalCruiser]

37 minutes ago, JF - retired RRT said:

No. But it's refundable. Just go to the casino and play slots for a couple of minutes (try not to lose too much), then cash out.

Thank you.  Sounds like a plan!  Note to self: try not to lose too much, lol.

[MsSoCalCruiser]

41 minutes ago, JF - retired RRT said:

No. But it's refundable. Just go to the casino and play slots for a couple of minutes (try not to lose too much), then cash out.

I’ve had Princess plus the last few times that I’ve cruise so I don’t even remember the cost. How much is the cost of the Elite discounted Internet per day?

[JF - retired RRT]

1 hour ago, MsSoCalCruiser said:

I’ve had Princess plus the last few times that I’ve cruise so I don’t even remember the cost. How much is the cost of the Elite discounted Internet per day?

$5

[caribill]

6 hours ago, MsSoCalCruiser said:

Will they give me the 50% discount without having to have OBC?

 

Some people have posted "yes" and some have posted "no."

 

But if you get the 50% discount back as OBC, it is supposed to be refundable OBC, so need need for creative ways to not lose it.

[MsSoCalCruiser]

3 hours ago, caribill said:

 

Some people have posted "yes" and some have posted "no."

 

But if you get the 50% discount back as OBC, it is supposed to be refundable OBC, so need need for creative ways to not lose it.

I have a ton of OBC on my next cruise and I’m trying to figure out how to spend what I have now.  That’s a first for me!