Rare dlh015 Posted November 15, 2022 #1 Share Posted November 15, 2022 When I use the Cruise Planner to go to a booking and then Manage my reservation, it, up to very recently, had a place in the reservation details where I could cancel my reservation/stateroom. It was highlighted in blue and displayed the cancellation schedule when I clicked on it and then let me cancel if I still wanted to. However, I have noticed that this has disappeared from my bookings over the past few days. Have others encountered this? Perhaps good ol' Celebrity IT at work again? 🤔 Link to comment Share on other sites More sharing options...
Arizona Wildcat Posted November 15, 2022 #2 Share Posted November 15, 2022 3 minutes ago, dlh015 said: When I use the Cruise Planner to go to a booking and then Manage my reservation, it, up to very recently, had a place in the reservation details where I could cancel my reservation/stateroom. It was highlighted in blue and displayed the cancellation schedule when I clicked on it and then let me cancel if I still wanted to. However, I have noticed that this has disappeared from my bookings over the past few days. Have others encountered this? Perhaps good ol' Celebrity IT at work again? 🤔 Discussed in several threads. Both IT problems that are more evident than usual and many changes. I use a TA to avoid dealing with the app or website. 1 Link to comment Share on other sites More sharing options...
Rare dlh015 Posted November 15, 2022 Author #3 Share Posted November 15, 2022 1 minute ago, Arizona Wildcat said: Discussed in several threads. Both IT problems that are more evident than usual and many changes. I use a TA to avoid dealing with the app or website. Obviously I missed those threads about this...which is unusual for me...lol... 1 Link to comment Share on other sites More sharing options...
davekathy Posted November 15, 2022 #4 Share Posted November 15, 2022 11 minutes ago, dlh015 said: When I use the Cruise Planner to go to a booking and then Manage my reservation, it, up to very recently, had a place in the reservation details where I could cancel my reservation/stateroom. It was highlighted in blue and displayed the cancellation schedule when I clicked on it and then let me cancel if I still wanted to. However, I have noticed that this has disappeared from my bookings over the past few days. Have others encountered this? Perhaps good ol' Celebrity IT at work again? 🤔 I've never noticed that option before. Just checked our two future cruises and both are not showing the cancel reservation/stateroom option. Link to comment Share on other sites More sharing options...
Rare dlh015 Posted November 15, 2022 Author #5 Share Posted November 15, 2022 4 minutes ago, davekathy said: I've never noticed that option before. Just checked our two future cruises and both are not showing the cancel reservation/stateroom option. Thanks...I know it used to be there because I have used it before. Another item that has vanished is the one where you can specify if you want the beds moved together or kept apart...used to have a blue 'Edit' button next to it. Now it just says Unknown configuration. I'd rather not call X for such things. Fortunately there is no hurry... 1 Link to comment Share on other sites More sharing options...
retird Posted November 15, 2022 #6 Share Posted November 15, 2022 3 minutes ago, dlh015 said: Thanks...I know it used to be there because I have used it before. Another item that has vanished is the one where you can specify if you want the beds moved together or kept apart...used to have a blue 'Edit' button next to it. Now it just says Unknown configuration. I'd rather not call X for such things. Fortunately there is no hurry... If you wish the configuration of you bed changed, you can ask your stateroom attendant on day of boarding and they will be happy to do it for you. 1 Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted November 16, 2022 #7 Share Posted November 16, 2022 Wondering if you transferred to an TA. I know I have in the past been able to cancel if I owned the reservation but once transferred that option went away. 1 Link to comment Share on other sites More sharing options...
Rare dlh015 Posted November 16, 2022 Author #8 Share Posted November 16, 2022 1 hour ago, Jim_Iain said: Wondering if you transferred to an TA. I know I have in the past been able to cancel if I owned the reservation but once transferred that option went away. No, these are reservations I own. Thanks for the additional info though! I thought you had posted that in another thread...was hoping you might see this thread! (never got a return call or email from a TA...🤷♂️) Link to comment Share on other sites More sharing options...
upwarduk Posted November 16, 2022 #9 Share Posted November 16, 2022 In the past I’ve gone into: Manage Reservation History. Link to comment Share on other sites More sharing options...
kayehall Posted November 16, 2022 #10 Share Posted November 16, 2022 Happened to me just yesterday. There was no where I could find on their web site where I could cancel a reservation. Had to call my TA friend. Link to comment Share on other sites More sharing options...
gerelmx Posted November 16, 2022 #11 Share Posted November 16, 2022 (edited) Also cabin change is not available Edited November 16, 2022 by gerelmx Link to comment Share on other sites More sharing options...
Jeremiah1212 Posted November 16, 2022 #12 Share Posted November 16, 2022 I'm pretty sure this hasn't been available since early/mid-COVID due to all of the varying cancelation policies and rules in place at the time. Link to comment Share on other sites More sharing options...
Rare dlh015 Posted November 16, 2022 Author #13 Share Posted November 16, 2022 (edited) 10 minutes ago, Jeremiah1212 said: I'm pretty sure this hasn't been available since early/mid-COVID due to all of the varying cancelation policies and rules in place at the time. ?? Sorry, but I used it a month ago. October 25th to be exact. ETA: LOL, I'm starting to suspect Celebrity IT again...like I had it when I shouldn't have. Edited November 16, 2022 by dlh015 1 Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted November 16, 2022 #14 Share Posted November 16, 2022 2 hours ago, gerelmx said: Also cabin change is not available I find over the years that every time they have a big sale or new deployments their IT Department blows up various functionality. Hopefully they will correct the deletion of functionality. 1 Link to comment Share on other sites More sharing options...
Rare dlh015 Posted December 8, 2022 Author #15 Share Posted December 8, 2022 (edited) On 11/16/2022 at 10:07 AM, Jim_Iain said: I find over the years that every time they have a big sale or new deployments their IT Department blows up various functionality. Hopefully they will correct the deletion of functionality. Today, I see that this functionality has returned. Along with the ability to change your bed configuration. So now, once again, you can cancel your reservation or change your stateroom using the website. Edited December 8, 2022 by dlh015 2 Link to comment Share on other sites More sharing options...
Rare Georgia_Peaches Posted December 9, 2022 #16 Share Posted December 9, 2022 2 hours ago, dlh015 said: Today, I see that this functionality has returned. Along with the ability to change your bed configuration. So now, once again, you can cancel your reservation or change your stateroom using the website. So I’m just now getting up to speed since our last Celebrity cruise was November of 2019… what is this app you speak of? Must I now have the app to do anything cruise related on Celebrity? Our next Celebrity cruise is in March. In 85 days to be exact 😊. We booked via our TA. I HATE the idea of being tied to an app as it means I’m attached to my phone. Can I still operate the old fashioned way? Link to comment Share on other sites More sharing options...
Rare dlh015 Posted December 9, 2022 Author #17 Share Posted December 9, 2022 3 minutes ago, Georgia_Peaches said: So I’m just now getting up to speed since our last Celebrity cruise was November of 2019… what is this app you speak of? Must I now have the app to do anything cruise related on Celebrity? Our next Celebrity cruise is in March. In 85 days to be exact 😊. We booked via our TA. I HATE the idea of being tied to an app as it means I’m attached to my phone. Can I still operate the old fashioned way? No, I said the website...not the app!! 😁 You're fine...this is only if you booked thru the X website... Sorry if I caused any unnecessary stress! Link to comment Share on other sites More sharing options...
Rare Georgia_Peaches Posted December 9, 2022 #18 Share Posted December 9, 2022 3 minutes ago, dlh015 said: No, I said the website...not the app!! 😁 You're fine...this is only if you booked thru the X website... Sorry if I caused any unnecessary stress! Lol.. I misread your post. Saw website and registered app. Probably because a lot of app discussion has occurred in Jim’s live review. 1 Link to comment Share on other sites More sharing options...
High on the Seas Posted December 9, 2022 #19 Share Posted December 9, 2022 6 minutes ago, Georgia_Peaches said: So I’m just now getting up to speed since our last Celebrity cruise was November of 2019… what is this app you speak of? Must I now have the app to do anything cruise related on Celebrity? Our next Celebrity cruise is in March. In 85 days to be exact 😊. We booked via our TA. I HATE the idea of being tied to an app as it means I’m attached to my phone. Can I still operate the old fashioned way? On our last cruise you could still do most, if not all things the old way. If you want You can load the app from the App Store and do your check in, make dinner or shore excursion reservations, look at daily activities and menus at restaurants etc. kind of a one stop shop for all cruise related items. Not for everyone, including my wife. Link to comment Share on other sites More sharing options...
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