pamkev Posted November 18, 2022 #51 Share Posted November 18, 2022 Just a FYI I called Crown and Anchor hit 9 and within 2 minutes someone answered the phone took my order got my confirmation email so I'm all set 4 Link to comment Share on other sites More sharing options...
CruisingSince1982 Posted November 18, 2022 #52 Share Posted November 18, 2022 34 minutes ago, 232271 said: Tried to call said wait was over 120 minutes, so i hung up. System down now, said my cruises went "sailing" ha ha ! I too could not get the payment to work. Hopefully, it gets fixed soon. I was only trying to add beverage packages, which are a good deal!! Good luck and have a great day everyone. You should call back. They are honoring the prices, but you have to call. They will make a note in your account for the rate that you tried to book at, and will honor it when the system comes back up. I have 5 reservations "locked in" for that deluxe beverage package price that I saw. Link to comment Share on other sites More sharing options...
pamkev Posted November 18, 2022 #53 Share Posted November 18, 2022 1 minute ago, CruisingSince1982 said: You should call back. They are honoring the prices, but you have to call. They will make a note in your account for the rate that you tried to book at, and will honor it when the system comes back up. I have 5 reservations "locked in" for that deluxe beverage package price that I saw. I called Crown and Anchor hit the number 9 answered within 2 minutes took order and got confirmation same price in my reservation 1 Link to comment Share on other sites More sharing options...
sunluva Posted November 18, 2022 #54 Share Posted November 18, 2022 (edited) I was just able to book the ziplining in Labadee! Haven't tried to rebook my drink package yet. EDIT - Drink pkg said $62.99 earlier this morning now says $67.99. Bummer! Edited November 18, 2022 by sunluva Link to comment Share on other sites More sharing options...
AlohaLivin Posted November 18, 2022 #55 Share Posted November 18, 2022 (edited) I got in fine at midnight last night. Apparently that was the only opening I will get since this morning at 10 AM it tells me the cruise planner is not available. You people broke the internet 🤣 @footzz there were also two prices on the key for one of our sailings last night, it was $18 from one link and $27 from another 😳 Edited November 18, 2022 by AlohaLivin 1 Link to comment Share on other sites More sharing options...
PompeySailor Posted November 18, 2022 #56 Share Posted November 18, 2022 Was just able to book more Cococay beach club passes at $88.99 successful for 3 cruises Slowly but surely they are letting us spend our money Thanks Royal 1 Link to comment Share on other sites More sharing options...
The Scurvy Pirate Posted November 18, 2022 #57 Share Posted November 18, 2022 (edited) My cruise "sailed away" as I was trying to book the items. I had tried to delete the Voom as the price increased when it went into my cart, and everything froze at that point. Went to call the main number and it said wait time was 60-90 minutes. Like the person above, called C&A and then #9 and was connected in less than a minute. Was able to "keep" the prices that had previously been shown on the web page (Coco cay beach club ($88.99 +VAT of $17.78)) without the mysterious increase some have been experiencing. Edited November 18, 2022 by The Scurvy Pirate Link to comment Share on other sites More sharing options...
JoeFan Posted November 18, 2022 #58 Share Posted November 18, 2022 Things are a complete shambles right now. Early this morning only showing 1 South Beach Cabana and I put it in my cart. Then later it showed Sold Out. I went back to my cart and it was still there. I attempted to process the payment but it said it didn't go through. So I did it again and again. So now I have 2 reservations for South Beach Cabana in my orders and 3 charges to my CC. This is going to be fun. Link to comment Share on other sites More sharing options...
barbeyg Posted November 18, 2022 #59 Share Posted November 18, 2022 Some of you may want to try the app for the beverage packages. Don't know if you will get the correct pricing, but the bottled water package showed the Black Friday pricing I saw earlier, and I was able to book thru the app. Heads up though. The app told me it didn't go thru, but AMEX said it did, and shortly after, I got an email from RCI that said it did. Link to comment Share on other sites More sharing options...
Rare cruiselvr04 Posted November 18, 2022 #60 Share Posted November 18, 2022 I can get into the planer but when I click into my specific cruises it says it’s down. Grrrr. Hoping they fix this quickly as I’d like to book things for several cruises. I’ll look at the app but not sure I do it through there…. Link to comment Share on other sites More sharing options...
PrincessPatti Posted November 18, 2022 #61 Share Posted November 18, 2022 I had all the issues everyone else had. I just wanted to get the refreshment package, but it wouldn’t let me in, then wouldn’t let me reserve, then wouldn’t let me check-out. I tried the app, and voila — I have our refreshment package! Link to comment Share on other sites More sharing options...
twins_to_alaska Posted November 18, 2022 #62 Share Posted November 18, 2022 (edited) 6 minutes ago, cruiselvr04 said: I’ll look at the app but not sure I do it through there…. In the app select your cruise and then the boat icon in the top left... then banner at bottom to select Beverage Packages. Select non-alcoholic ones top right.. default is alcoholic. Edited November 18, 2022 by twins_to_alaska Link to comment Share on other sites More sharing options...
Rare cruiselvr04 Posted November 18, 2022 #63 Share Posted November 18, 2022 Who hoo! I was able to book the beach club for $89 through the app. We’ve wanted to try it but have never seen it for less then $169. It might still not be worth it TBD. Link to comment Share on other sites More sharing options...
inluv4life Posted November 18, 2022 #64 Share Posted November 18, 2022 Try the app for excursions. We were able to book our coco beach club pass at the discount rate through that after an hour of crash and burn on the website. I haven't been able to find beverage packages on there though. 😞 1 Link to comment Share on other sites More sharing options...
Husky1987 Posted November 18, 2022 #65 Share Posted November 18, 2022 1 minute ago, inluv4life said: Try the app for excursions. We were able to book our coco beach club pass at the discount rate through that after an hour of crash and burn on the website. I haven't been able to find beverage packages on there though. 😞 If you click on the ship icon on top left , it should show a Beverage Packages link at the bottom of the screen...at least that's what it does for me. 1 Link to comment Share on other sites More sharing options...
nolegirl01 Posted November 18, 2022 #66 Share Posted November 18, 2022 I saw the Deluxe Bev. Package for 62.99 this morning.... Now it's at 67.99. I called them and asked about that and they couldn't honor the 62.99, sucks! They can only do the 67.99 price. Link to comment Share on other sites More sharing options...
Max and Ruby Posted November 18, 2022 #67 Share Posted November 18, 2022 The excursions I wanted are for cruises in 2023. Only my cruise for next month is showing up in app, but I am not touching that and screwing things up more. I did check credit card and nothing is pending as charged or refunded thank goodness. I would rather keep my Alaskan excursions at the prices I had than have them refunded and then sold out. Link to comment Share on other sites More sharing options...
inluv4life Posted November 18, 2022 #68 Share Posted November 18, 2022 2 minutes ago, Husky1987 said: If you click on the ship icon on top left , it should show a Beverage Packages link at the bottom of the screen...at least that's what it does for me. That worked!! Thank you!!❤️ 1 Link to comment Share on other sites More sharing options...
Max and Ruby Posted November 18, 2022 #69 Share Posted November 18, 2022 29 minutes ago, JoeFan said: Things are a complete shambles right now. Early this morning only showing 1 South Beach Cabana and I put it in my cart. Then later it showed Sold Out. I went back to my cart and it was still there. I attempted to process the payment but it said it didn't go through. So I did it again and again. So now I have 2 reservations for South Beach Cabana in my orders and 3 charges to my CC. This is going to be fun. UGH! Link to comment Share on other sites More sharing options...
JoeFan Posted November 18, 2022 #70 Share Posted November 18, 2022 As already mentioned if you just need excursions or the drink package, the app is working vs the webesite. Link to comment Share on other sites More sharing options...
Husky1987 Posted November 18, 2022 #71 Share Posted November 18, 2022 Also, as has been said in this (maybe) and other threads this morning, if you call the C&A number and hit 9, you may not have any wait at all. I got right through and was able to book Surf & Stream for a couple upcoming sailings. 1 Link to comment Share on other sites More sharing options...
Rare cruiselvr04 Posted November 18, 2022 #72 Share Posted November 18, 2022 Sadly on the app I’m only able to get into that one cruise. All my others aren’t showing up. What a mess. Hoping they get this fixed quickly. If I can’t see the excursions to possibly book I can’t call to get things. I have a few written down but not enough to make decisions without the website or app. Link to comment Share on other sites More sharing options...
LuCruise Posted November 18, 2022 Author #73 Share Posted November 18, 2022 23 minutes ago, inluv4life said: Try the app for excursions. We were able to book our coco beach club pass at the discount rate through that after an hour of crash and burn on the website. I haven't been able to find beverage packages on there though. 😞 Never knew you could book excursions in the app. Does the app recognize OBC? Link to comment Share on other sites More sharing options...
Husky1987 Posted November 18, 2022 #74 Share Posted November 18, 2022 8 minutes ago, cruiselvr04 said: Sadly on the app I’m only able to get into that one cruise. All my others aren’t showing up. What a mess. Hoping they get this fixed quickly. If I can’t see the excursions to possibly book I can’t call to get things. I have a few written down but not enough to make decisions without the website or app. Same deal here. Only my Symphony sailing was showing up but I was able to get into my January Voyager sailing by going through Select a different Cruise Pick a Ship (Voyager) Select a sailing (my sail date) My cruise showed up with my info that way. Link to comment Share on other sites More sharing options...
Rare mac_tlc Posted November 18, 2022 #75 Share Posted November 18, 2022 I can't even get into the site. Link to comment Share on other sites More sharing options...
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