marcc Posted November 22, 2022 #1 Share Posted November 22, 2022 I tried to check if our cruise was eligible for an upgrade on the Azamara website but it didn't work. The "Please wait.." message appears but it never finishes. Has anyone else tried it recently? Is it just me? I emailed AzamaraUpgrade@Azamara.com twice over the last ten days but I never got an answer. Link to comment Share on other sites More sharing options...
KevintheIrishDJ Posted November 22, 2022 #2 Share Posted November 22, 2022 1 hour ago, marcc said: I tried to check if our cruise was eligible for an upgrade on the Azamara website but it didn't work. The "Please wait.." message appears but it never finishes. Has anyone else tried it recently? Is it just me? I emailed AzamaraUpgrade@Azamara.com twice over the last ten days but I never got an answer. How do we check? Link to comment Share on other sites More sharing options...
Rare uktog Posted November 22, 2022 #3 Share Posted November 22, 2022 19 minutes ago, KevintheIrishDJ said: How do we check? You will get an email inviting you to bid then lots of repeat dont forget to bid emails. Not all fares are eligible for the upgrade - I do not think for example if you book a Guarantee Cabin you can bid on an upgrade 1 Link to comment Share on other sites More sharing options...
Bobal Posted November 22, 2022 #4 Share Posted November 22, 2022 (edited) 21 minutes ago, uktog said: You will get an email inviting you to bid then lots of repeat dont forget to bid emails. Not all fares are eligible for the upgrade - I do not think for example if you book a Guarantee Cabin you can bid on an upgrade Not strictly true. We haven't received a single email - less than 2 months from our cruise. We can however bid on an upgrade using a link provided here before, despite having a Guarantee cabin https://www.azamara.co.uk/azamara-upgrade-programme Edited November 22, 2022 by Bobal 1 Link to comment Share on other sites More sharing options...
Rare uktog Posted November 22, 2022 #5 Share Posted November 22, 2022 8 minutes ago, Bobal said: Not strictly true. We haven't received a single email - less than 2 months from our cruise. We can however bid on an upgrade using a link provided here before, despite having a Guarantee cabin https://www.azamara.co.uk/azamara-upgrade-programme I was told that the link lets everyone bid but somewhere round the back in the system it takes you out if you are not eligible. Only those eligible to bid get the email. Hope you prove that wrong and you are lucky! 1 Link to comment Share on other sites More sharing options...
Bobal Posted November 22, 2022 #6 Share Posted November 22, 2022 13 minutes ago, uktog said: I was told that the link lets everyone bid but somewhere round the back in the system it takes you out if you are not eligible. Only those eligible to bid get the email. Hope you prove that wrong and you are lucky! Ah - would have been useful if you said that first. No intention of bidding so won't find out anyway Link to comment Share on other sites More sharing options...
iata Posted November 22, 2022 #7 Share Posted November 22, 2022 3 hours ago, marcc said: I tried to check if our cruise was eligible for an upgrade on the Azamara website but it didn't work. The "Please wait.." message appears but it never finishes. Has anyone else tried it recently? Is it just me? I emailed AzamaraUpgrade@Azamara.com twice over the last ten days but I never got an answer. When is your sailing? It was the same for me and about 90 days before we are sailing, bang it appears. So maybe you are to early 2 Link to comment Share on other sites More sharing options...
norn iron Posted November 22, 2022 #8 Share Posted November 22, 2022 There are some grey areas of the upgrade system. We sail on Quest this Saturday and at no time did we get the invite email to upgrade. When I accessed the upgrade page on the Azamara website upgrade page I was denied access. I followed this up with a call to Azamara (early morning!) and they could find no reason why I couldn't apply, yet they couldn't amend the no application status. I then emailed the Azamara Circle and got a reply of apology within 24 hour, two hours later I got the email inviting me to apply for an upgrade. Did it work? All should be revealed in the next twelve hours. 3 Link to comment Share on other sites More sharing options...
Grandma Cruising Posted November 23, 2022 #9 Share Posted November 23, 2022 9 hours ago, norn iron said: There are some grey areas of the upgrade system. We sail on Quest this Saturday and at no time did we get the invite email to upgrade. When I accessed the upgrade page on the Azamara website upgrade page I was denied access. I followed this up with a call to Azamara (early morning!) and they could find no reason why I couldn't apply, yet they couldn't amend the no application status. I then emailed the Azamara Circle and got a reply of apology within 24 hour, two hours later I got the email inviting me to apply for an upgrade. Did it work? All should be revealed in the next twelve hours. Check your credit card bill. I just p looked at our November credit card bill and realised Azamara took the upgrade money 2 days before they told us our (very low) bid was successful. 2 1 Link to comment Share on other sites More sharing options...
norn iron Posted November 23, 2022 #10 Share Posted November 23, 2022 1 hour ago, Grandma Cruising said: Check your credit card bill. I just p looked at our November credit card bill and realised Azamara took the upgrade money 2 days before they told us our (very low) bid was successful. Nothing through yet Denise. Good tip re checking my credit card, but again no charges. There is no access to available staterooms on the Azamara website, however, on the German site that can't be mentioned all the available staterooms are still for sale. Link to comment Share on other sites More sharing options...
excitedofharpenden Posted November 23, 2022 #11 Share Posted November 23, 2022 13 hours ago, uktog said: You will get an email inviting you to bid then lots of repeat dont forget to bid emails. Not all fares are eligible for the upgrade - I do not think for example if you book a Guarantee Cabin you can bid on an upgrade That's correct. Guarantee cabins are not eligible. I have a big issue with the upgrade bid system. You have no idea which of the category cabins you bid for you'll be assigned if successful and by the time you know you've paid for it. There are definitely areas of the ship I avoid because of noise. For the first time in ages I made a bid on my last cruise. From a verandah to a Club Continent suite. I did this because I checked and checked and there was only one available CC suite and on deck 6 which I'd be fine with and I thought I would probably get that. Lo and behold when my bid was accepted I had been assigned 8070, right under the bus station for the Windows Cafe. This was what was above my cabin. Lots of noise. Never again will I make a bid, even after close reference to the cabins left. Phil 3 Link to comment Share on other sites More sharing options...
Grandma Cruising Posted November 23, 2022 #12 Share Posted November 23, 2022 9 hours ago, norn iron said: Nothing through yet Denise. Good tip re checking my credit card, but again no charges. There is no access to available staterooms on the Azamara website, however, on the German site that can't be mentioned all the available staterooms are still for sale. My fingers are crossed for you 🤞 Link to comment Share on other sites More sharing options...
norn iron Posted November 24, 2022 #13 Share Posted November 24, 2022 23 hours ago, Grandma Cruising said: My fingers are crossed for you 🤞 Unfortunately no success. I’m changing my handle to ‘dissapointedofBelfast’ 😉 2 Link to comment Share on other sites More sharing options...
Grandma Cruising Posted November 24, 2022 #14 Share Posted November 24, 2022 8 minutes ago, norn iron said: Unfortunately no success. I’m changing my handle to ‘dissapointedofBelfast’ 😉 😢 Link to comment Share on other sites More sharing options...
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