Riocca Posted September 13, 2023 Author #2101 Share Posted September 13, 2023 4 minutes ago, trk_koa said: Thank you, @Rioccafor the detailed instructions. I find I also have two circle accounts, my correct Discoverer one and another with a different number, no points and Preview. Explains a lot. Exactly what we found on both our accounts, just filled in the online form asking for the “new” account to be deleted this was done almost immediately and haven’t had a problem since. Link to comment Share on other sites More sharing options...
Riocca Posted September 13, 2023 Author #2102 Share Posted September 13, 2023 3 minutes ago, norn iron said: Thank you Riocca, I don't know how you discovered this but it definitely works. 😊 Discovered this back in May whilst recovering from hip surgery and having time on my hands, did post about it then but these things get lost in the posts about various problems. 1 Link to comment Share on other sites More sharing options...
ShopperfiendTO Posted September 30, 2023 #2103 Share Posted September 30, 2023 On 7/14/2023 at 2:53 AM, Riocca said: The new system works by the Seaware system recognising you when you log in it then will automatically add the 20% when you go through the booking number. Unfortunately it looks like the Seaware system has not been updated from the Azamara system, possibly because you only logged in for the first time last week and it can take a little while to reconcile. Firstly you need to fill in one of the loyalty problem report forms, the link should be at the bottom of the account page. As the promotion is about to expire it’s best to phone Azamara to get the price verified and book, phone wait times are no longer a problem, just make sure you have your loyalty numbers to hand. Our friends who were in a similar situation had no problem making a booking last week and getting a good saving on their booking. Alternatively a good travel agent could do this for you. So I just checked my account and miraculously it looks accurate on the Seaware system now, at least close enough and not zero like it was back in July. However, when I try to book a cruise eligible for the Quarterly Savings, the 10% discount still does not get applied. Link to comment Share on other sites More sharing options...
bdrcole Posted October 5, 2023 #2104 Share Posted October 5, 2023 I would not say that all ties have been cut between Azamara and RCI/Celebrity. Our August sailing on the Azamara Journey has showed up in my Celebrity Past Sailings. 1 2 Link to comment Share on other sites More sharing options...
Rare 1985rz1 Posted October 7, 2023 #2105 Share Posted October 7, 2023 We've never sailed on Celebrity, but did sail on Azamara before the split. Our Azamara account appears to be correct with our loyalty points (all from Azamara) and loyalty level. Yet, we started getting daily (or almost daily) emails from Celebrity which claim we have loyalty points with them...the same number as we have with Azamara. Hmmmm. Link to comment Share on other sites More sharing options...
Rare Host Jazzbeau Posted October 7, 2023 #2106 Share Posted October 7, 2023 2 minutes ago, 1985rz1 said: We've never sailed on Celebrity, but did sail on Azamara before the split. Our Azamara account appears to be correct with our loyalty points (all from Azamara) and loyalty level. Yet, we started getting daily (or almost daily) emails from Celebrity which claim we have loyalty points with them...the same number as we have with Azamara. Hmmmm. Yes you do. Celebrity preserved all points and status earned before the split, even if you hadn't sailed on Celebrity per se. Azamara made a different decision for those who had never sailed Azamara. 1 Link to comment Share on other sites More sharing options...
Riocca Posted October 26, 2023 Author #2107 Share Posted October 26, 2023 There seems to have been another update on the website, firstly it’s now working properly with the latest version of iPad software iOS17 it has been a bit unstable when looking at bookings. More importantly OBC is no longer showing, as it’s the same in all 5 of our bookings it looks more deliberate than some of the previous problems. Hopefully they are working on displaying it in a better format. 1 Link to comment Share on other sites More sharing options...
Mrs.Dukes Posted October 26, 2023 #2108 Share Posted October 26, 2023 20 minutes ago, Riocca said: There seems to have been another update on the website, firstly it’s now working properly with the latest version of iPad software iOS17 it has been a bit unstable when looking at bookings. More importantly OBC is no longer showing, as it’s the same in all 5 of our bookings it looks more deliberate than some of the previous problems. Hopefully they are working on displaying it in a better format. I just checked my booking, our OBC is not showing either, and it was the last time I checked. 1 Link to comment Share on other sites More sharing options...
Riocca Posted October 26, 2023 Author #2109 Share Posted October 26, 2023 15 minutes ago, Mrs.Dukes said: I just checked my booking, our OBC is not showing either, and it was the last time I checked. Same here, it was definitely showing a few days ago but as it’s the same on all 5 of our bookings we will wait and see what transpires. 2 Link to comment Share on other sites More sharing options...
Grandma Cruising Posted October 26, 2023 #2110 Share Posted October 26, 2023 Same here. 1 Link to comment Share on other sites More sharing options...
Ayden Posted October 26, 2023 #2111 Share Posted October 26, 2023 1 hour ago, Riocca said: Same here, it was definitely showing a few days ago but as it’s the same on all 5 of our bookings we will wait and see what transpires. It's definitely wonky and changes are being applied. On the "add on"category there is now a listing of all the extras which can be purchased. This is new. I couldn't find our obc but when i played around with the "back" arrow it popped up 3 screens as they were before...all listing on board credits. Some of which are mysterious amounts? It will all work out in the end I'm sure. Link to comment Share on other sites More sharing options...
JYDCruise Posted October 26, 2023 #2112 Share Posted October 26, 2023 3 hours ago, Ayden said: It will all work out in the end I'm sure. No doubt, but equally no doubt that this should have been wrapped up many months ago. It should never have been a problem visible to the customers at all. This has been a case study in how not to handle a data migration. And the essentially non-existent communication from the CEO's office (when was the last update? May? June?) should be an embarrassment. 6 Link to comment Share on other sites More sharing options...
Rare uktog Posted October 27, 2023 #2113 Share Posted October 27, 2023 I have stayed away from the website, despite posts saying it’s now being fixed or everything is fine. However, today I did need to look at something for a cruise early next year and I go into a reservation and it just makes no sense at all. There is only one word to describe this migration, and more importantly, the lack of communication to guests affected Darling, it’s a disaaaaaster. Whilst maybe you can defend the issues relating to migration data, you cannot defend the vacuum in communication. If new software does not do things that the old software did why not put on the website clear guidance or send out emails to Circle members. It may or may not be wonderful onboard but many potential guests are influenced by the whole end to end experience. When other lines can give you that it’s really hard for Azamara to sell based on the on-board service, which, to be honest, some do find problems with. I hoped several months ago, the company would communicate more, instead they took a Trappist monk vow of silence. Maybe we should start a campaign to ask that to be the New Year resolution because it’s been almost a year of this malaise 7 1 Link to comment Share on other sites More sharing options...
ginabab Posted October 27, 2023 #2114 Share Posted October 27, 2023 I can't even look at the website because it really scares me. I'm hoping someone on this thread will tell me when it's ok to check our reservations. 1 Link to comment Share on other sites More sharing options...
NicNata Posted October 27, 2023 #2115 Share Posted October 27, 2023 1 minute ago, ginabab said: I can't even look at the website because it really scares me. I'm hoping someone on this thread will tell me when it's ok to check our reservations. It seems so inconsistent. My 4 current reservations are all correct, my loyalty points are right, I have been able to spend my OBC, I have easily made new bookings etc. The only thing I have not been able to do without support is book a cruise using my free nights. Even then, it only takes minutes to get hold of a real person online who can help. Just weird Link to comment Share on other sites More sharing options...
Rare uktog Posted October 27, 2023 #2116 Share Posted October 27, 2023 3 minutes ago, ginabab said: I can't even look at the website because it really scares me. I'm hoping someone on this thread will tell me when it's ok to check our reservations. You will always get someone saying "mine is prefect" What I am waiting for now (in the absence of having to go into one of our reservations because I absolutely need to do something) is for an official communication from the cruise line saying "its fixed as far as it will be, here is what you can do here is what you no longer can do" 2 Link to comment Share on other sites More sharing options...
Riocca Posted October 27, 2023 Author #2117 Share Posted October 27, 2023 1 hour ago, uktog said: I have stayed away from the website, despite posts saying it’s now being fixed or everything is fine. However, today I did need to look at something for a cruise early next year and I go into a reservation and it just makes no sense at all. There is only one word to describe this migration, and more importantly, the lack of communication to guests affected Darling, it’s a disaaaaaster. Whilst maybe you can defend the issues relating to migration data, you cannot defend the vacuum in communication. If new software does not do things that the old software did why not put on the website clear guidance or send out emails to Circle members. It may or may not be wonderful onboard but many potential guests are influenced by the whole end to end experience. When other lines can give you that it’s really hard for Azamara to sell based on the on-board service, which, to be honest, some do find problems with. I hoped several months ago, the company would communicate more, instead they took a Trappist monk vow of silence. Maybe we should start a campaign to ask that to be the New Year resolution because it’s been almost a year of this malaise It’s the lack of communication that’s disappointing, the website itself is now quite good and carries a lot of information but people don’t know it’s there, things like Easy Check-in are good innovations and fully explained on the website but there’s been no communication about it, so on other platforms there are weekly questions about online check-in that no longer exists. When it comes to the Seaware software that’s a whole different situation, and it’s interesting to see that Explora Voyages are also experiencing problems. Things have improved since the beginning but there are obviously still issues regarding OBC how it’s displayed and when and to what it can be applied, again there needs to be clear communication on this issue. Having made two bookings on our recent cruise, one new the other a change of booking, the process was quick and easy the invoice information was much better than it was just a few months ago. Onboard sales felt that once the bookings transferred from the old RC system have gone things would be much better. We also met a couple of travel agents who work for a large U.S. travel agent, they were saying things have improved immensely and they no longer need to protect their clients from the Azamara system. 1 Link to comment Share on other sites More sharing options...
Riocca Posted October 27, 2023 Author #2118 Share Posted October 27, 2023 One other improvement we noticed on the last cruise was that the cruise disappeared from our account on the second day of our cruise and the points for the entire 18 nights of the b2b, now under one booking number, added to our account. We spoke to other passengers who had spotted the same happened on their accounts. These points took us over a 3 free nights threshold and Future Cruise checked with Miami who confirmed that the free nights would be available if we wanted to make a booking on that cruise. Link to comment Share on other sites More sharing options...
Rare uktog Posted October 27, 2023 #2119 Share Posted October 27, 2023 10 minutes ago, Riocca said: It’s the lack of communication that’s disappointing, the website itself is now quite good and carries a lot of information but people don’t know it’s there, things like Easy Check-in are good innovations and fully explained on the website but there’s been no communication about it, so on other platforms there are weekly questions about online check-in that no longer exists. When it comes to the Seaware software that’s a whole different situation, and it’s interesting to see that Explora Voyages are also experiencing problems. Things have improved since the beginning but there are obviously still issues regarding OBC how it’s displayed and when and to what it can be applied, again there needs to be clear communication on this issue. Having made two bookings on our recent cruise, one new the other a change of booking, the process was quick and easy the invoice information was much better than it was just a few months ago. Onboard sales felt that once the bookings transferred from the old RC system have gone things would be much better. We also met a couple of travel agents who work for a large U.S. travel agent, they were saying things have improved immensely and they no longer need to protect their clients from the Azamara system. At least Explora have agents or ambassadors as they are called who are taking over once you are at a certain point and are helping their customers and communicating. Their emails are well written and not irrelevant cut and pastes. My current issues go beyond OBC in relation to what existing bookings are showing. Most of us do not use onboard sales and whilst I am glad some US travel agents are seeing improvement, that is not the message some UK agents continue to give so I do not quite know who to believe. Obviously my view is clouded by the fact that changing a booking was not allowed when it should have been and I ended up losing money and our free nights. Emails on that topic remain unanswered but I have given up. All I want is accurate information on my reservations, a better onboard experience than my last one and we can then see where we go from there. We certainly hope there might be more reservations to come but like many others, we could do with a far better all round performance! 2 Link to comment Share on other sites More sharing options...
woodlander1 Posted October 27, 2023 #2120 Share Posted October 27, 2023 Well up until now our account has been pretty ok. It even showed that we had paid to upgrade to the indulgence package for each of our 3 B2Bs. Couldn’t book excursions online with OBC but I have rung up and it has been sorted. However I logged in today and our upgrade to indulgence is not showing 🤨. Another phone call coming up 🙄🙄. I don’t have any proof that we have paid for it other than our credit card statement so hope that there’s a record of it somewhere on the system. 🤞 It shouldn’t be this hard Azamara ………… 1 1 Link to comment Share on other sites More sharing options...
Aardvaark Posted October 27, 2023 #2121 Share Posted October 27, 2023 5 hours ago, woodlander1 said: It shouldn’t be this hard Azamara ………… Amen. Link to comment Share on other sites More sharing options...
Grandma Cruising Posted October 28, 2023 #2122 Share Posted October 28, 2023 15 hours ago, woodlander1 said: Well up until now our account has been pretty ok. It even showed that we had paid to upgrade to the indulgence package for each of our 3 B2Bs. Couldn’t book excursions online with OBC but I have rung up and it has been sorted. However I logged in today and our upgrade to indulgence is not showing 🤨. Another phone call coming up 🙄🙄. I don’t have any proof that we have paid for it other than our credit card statement so hope that there’s a record of it somewhere on the system. 🤞 It shouldn’t be this hard Azamara ………… I’ve taken screen prints of my booking! 1 Link to comment Share on other sites More sharing options...
Werangels Posted October 28, 2023 #2123 Share Posted October 28, 2023 Our TA emailed Azamara at the beginning of this month with our correct ID’s, etc as ours are still incorrect, one saying preview, etc, etc. This was after me getting nowhere with them through the contact form and telephoning several times. It still hasn’t been corrected. Link to comment Share on other sites More sharing options...
woodlander1 Posted October 28, 2023 #2124 Share Posted October 28, 2023 40 minutes ago, Grandma Cruising said: I’ve taken screen prints of my booking! Hmmmm - hindsight is a wonderful thing! 2 Link to comment Share on other sites More sharing options...
woodlander1 Posted October 28, 2023 #2125 Share Posted October 28, 2023 29 minutes ago, Werangels said: Our TA emailed Azamara at the beginning of this month with our correct ID’s, etc as ours are still incorrect, one saying preview, etc, etc. This was after me getting nowhere with them through the contact form and telephoning several times. It still hasn’t been corrected. Hope you can get this sorted 🤞 1 Link to comment Share on other sites More sharing options...
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