erienetuser Posted February 24, 2023 #1 Share Posted February 24, 2023 The app is showing I have the Premier Package but the website doesn't. Should I straighten this out before my cruise, or can I do it once I'm on board? Will the staff be able to look up the payments I made to my travel agent? Link to comment Share on other sites More sharing options...
Thrak Posted February 24, 2023 #2 Share Posted February 24, 2023 (edited) Payments made to your TA are not something Princess can see. The TA has to make the payment to Princess. Since the app shows that you have the Premier package I would think the payment has been made. Edited February 24, 2023 by Thrak 1 Link to comment Share on other sites More sharing options...
erienetuser Posted February 24, 2023 Author #3 Share Posted February 24, 2023 1 minute ago, Thrak said: Payments made to your TA are not something Princess can see. The TA has to make the payment to Princess. It seems that your TA hasn't done so. I see the package on the app, just not the website. I know I should see it on both, but which one will Princess see? I know I should just call my travel agent but thought I'd ask here first. Thank you. Link to comment Share on other sites More sharing options...
Thrak Posted February 24, 2023 #4 Share Posted February 24, 2023 You can always try Live Chat and see if they can help you. I can understand how not having things show in both places could be worrisome. If you have a while before you sail I'd just wait and see if the online version "catches up" to the app. If it's already been a fair amount of time and that hasn't happened you might need to call your TA or Princess. 1 Link to comment Share on other sites More sharing options...
wallyj Posted February 24, 2023 #5 Share Posted February 24, 2023 4 minutes ago, erienetuser said: I see the package on the app, just not the website. I know I should see it on both, but which one will Princess see? I know I should just call my travel agent but thought I'd ask here first. Thank you. When you say the ‘website’, are you looking at the ‘travel summary’ in the cruise Personalizer? 1 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted February 24, 2023 #6 Share Posted February 24, 2023 23 minutes ago, erienetuser said: The app is showing I have the Premier Package but the website doesn't. Should I straighten this out before my cruise, or can I do it once I'm on board? Will the staff be able to look up the payments I made to my travel agent? You need to look on the cruise personalizer and go to print travel summary. See if it shows there. If not, I would call the TA and make sure, probably ask for proof from your TA to show once OB. It should show up. 2 Link to comment Share on other sites More sharing options...
erienetuser Posted February 24, 2023 Author #7 Share Posted February 24, 2023 13 minutes ago, wallyj said: When you say the ‘website’, are you looking at the ‘travel summary’ in the cruise Personalizer? I'm looking at the Onboard Services and it's asking me to upgrade, then I looked at the Payments/Credits and it's showing me my OBC amount. Where is the Personalizer? Link to comment Share on other sites More sharing options...
CruisnDeb Posted February 24, 2023 #8 Share Posted February 24, 2023 1 minute ago, erienetuser said: I'm looking at the Onboard Services and it's asking me to upgrade, then I looked at the Payments/Credits and it's showing me my OBC amount. Where is the Personalizer? When looking at onboard services, make sure you scroll down past all the buying options and it should show you what is already purchased. 2 Link to comment Share on other sites More sharing options...
wallyj Posted February 24, 2023 #9 Share Posted February 24, 2023 (edited) 10 minutes ago, erienetuser said: I'm looking at the Onboard Services and it's asking me to upgrade, then I looked at the Payments/Credits and it's showing me my OBC amount. Where is the Personalizer? You are in the Cruise personalizer if you are in your booking and see the tabs like payments/credits. Look above this line of ‘tabs’, and you should see ‘luggage tag and travel summary’. Click on this, scroll down to ‘print travel summary’ click on this and scroll down. Edited February 24, 2023 by wallyj 1 Link to comment Share on other sites More sharing options...
Rare Shelly97060 Posted February 24, 2023 #10 Share Posted February 24, 2023 (edited) Log on to Princess.com, click on booked guests and access Cruise Personalizer then select your cruise and in the upper right corner you will see luggage tags and Travel Summary your Travel Summary will indicate the various services ( in your case elements of the Premier package) associated with your booking. Edited February 24, 2023 by Shelly97060 1 Link to comment Share on other sites More sharing options...
Sprocket Posted February 24, 2023 #11 Share Posted February 24, 2023 If you click on the buy option it will tell you that it’s already been purchased if you have it. 1 Link to comment Share on other sites More sharing options...
disneyochem Posted February 24, 2023 #12 Share Posted February 24, 2023 (edited) And yes, try to get it fixed before getting on the ship! This happen to us on a recent sailing—paid for Princess Plus but was not showing up on our travel summary. Called a number of times but was told not to worry since we had it, paid for it and “they “ knew we had it. Took almost four days for our portfolio on the ship to reflect that—GS just told us to pay for everything and then it would be taken off our account. Numerous chat messages and a couple of trips to GS to deal with the situation. Printed out our bill on the last day and went over it with GS staff to ensure we weren’t charged for anything we had already paid for. Edited February 24, 2023 by disneyochem 2 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted February 25, 2023 #13 Share Posted February 25, 2023 5 minutes ago, disneyochem said: And yes, try to get it fixed before getting on the ship! This happen to us on a recent sailing—paid for Princess Plus but was not showing up on our travel summary. Called a number of times but was told not to worry since we had it, paid for it and “they “ knew we had it. Took almost four days for our portfolio on the ship to reflect that—GS just told us to pay for everything and then it would be taken off our account. Numerous chat messages and a couple of trips to GS to deal with the situation. Printed out our bill on the last day and went over it with GS staff to ensure we weren’t charged for anything we had already paid for. Yep. That is not the way to spend your vacation. Link to comment Share on other sites More sharing options...
disneyochem Posted February 25, 2023 #14 Share Posted February 25, 2023 3 minutes ago, PacnGoNow said: Yep. That is not the way to spend your vacation. I agree but we were treated to the 360 Experience as a ‘sorry for your troubles!’ It was a very nice apology from Princess. 😁 Link to comment Share on other sites More sharing options...
Steelers36 Posted February 25, 2023 #15 Share Posted February 25, 2023 2 hours ago, erienetuser said: I'm looking at the Onboard Services and it's asking me to upgrade, then I looked at the Payments/Credits and it's showing me my OBC amount. Where is the Personalizer? The Plus and Premier FARE options will not show in Onboard Services. Only shows something there if you actually purchased the stand-alone beverage packages (don't do it - bad economics). As some others pointed out above, you need to download your Travel Summary from the Cruise Personalizer in order to see all of your included options. Link to comment Share on other sites More sharing options...
CruisnDeb Posted February 25, 2023 #16 Share Posted February 25, 2023 18 minutes ago, Steelers36 said: The Plus and Premier FARE options will not show in Onboard Services. Only shows something there if you actually purchased the stand-alone beverage packages (don't do it - bad economics). As some others pointed out above, you need to download your Travel Summary from the Cruise Personalizer in order to see all of your included options. I didn’t purchase mine as a stand alone beverage package and it shows up there—lists all the components of the Princess plus package and says “compliments of Princess cruises” which I find the wording odd since I paid for it lol. Link to comment Share on other sites More sharing options...
t&atravel Posted February 25, 2023 #17 Share Posted February 25, 2023 1 hour ago, Steelers36 said: The Plus and Premier FARE options will not show in Onboard Services. Only shows something there if you actually purchased the stand-alone beverage packages (don't do it - bad economics). As some others pointed out above, you need to download your Travel Summary from the Cruise Personalizer in order to see all of your included options. As @CrusinDeb states they certainly do show in onboard service tab. My cruise example below. 2 Link to comment Share on other sites More sharing options...
Thrak Posted February 25, 2023 #18 Share Posted February 25, 2023 Yep. All of our cruises show the items in the Onboard Services section and they are booked with Princess Plus - both the old package and the new package. Link to comment Share on other sites More sharing options...
Steelers36 Posted February 25, 2023 #19 Share Posted February 25, 2023 2 hours ago, Steelers36 said: The Plus and Premier FARE options will not show in Onboard Services. Only shows something there if you actually purchased the stand-alone beverage packages (don't do it - bad economics). As some others pointed out above, you need to download your Travel Summary from the Cruise Personalizer in order to see all of your included options. 2 hours ago, CruisnDeb said: I didn’t purchase mine as a stand alone beverage package and it shows up there—lists all the components of the Princess plus package and says “compliments of Princess cruises” which I find the wording odd since I paid for it lol. 1 hour ago, t&atravel said: As @CrusinDeb states they certainly do show in onboard service tab. My cruise example below. 6 minutes ago, Thrak said: Yep. All of our cruises show the items in the Onboard Services section and they are booked with Princess Plus - both the old package and the new package. My bad. Thanks for setting me straight. Link to comment Share on other sites More sharing options...
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