Carnival's 110% Lowest Price Guarantee - What am I not Getting?

[bowen9475]

I booked a cruise on the Carnival website this past Sunday, May 7 for July 17, 2023. Monday morning the Carnival website had the same booking for $30 less pp. (same date, ship, category, cabin type) I filled out the Lowest Price form and very quickly got an email that it was denied. The denial explained that I had booked under Early Saver and could apply for a guarantee under that, but I booked only 71 days out from cruising so I did not think I would be eligible for Early Saver. I did fill out the ES form any way but have not gotten a response. I also replied to the original email and asked for clarification and basically they told me I wasn't eligible because "the 110% Lowest Price Guarantee is only eligible for individual reservations that are booked after final payment date". I don't understand this. How can you book a cabin after final payment date? Doesn't that become a different reservation? Also, the Carnival website doesn't say anything about booking after final payment date. It states: (copy and pasted)

 

YOU’RE GETTING THE LOWEST PRICE POSSIBLE… 110% GUARANTEED!

If you find a better Carnival-advertised deal within two days of booking your cruise… well, we’re going to be very surprised. And then we’ll give you 110% of the difference in onboard credit! You can be confident that our prices are the lowest, so you can get on to more important things... like counting down the days until you sail!

 

Just remember this:

• You have 48 hours from the time you book to find a lower price.
• Carnival will give you 110% of the difference in onboard credit.
• Lowest Price Guarantee only applies to publicly available rates.

 

I did email again last night with my questions but have not gotten a response from them. Any help in understanding this would be appreciated.

Edited May 10, 2023 by bowen9475
added

[Schoifmom]

https://www.carnival.com/legal/specials-terms-conditions.aspx

 

Question - what is the final payment date for your cruise?  You say you booked 71 days out.  At that point, you would be inside the final payment date for any cruise.  People book inside the final payment date period all of the time, you are just required to pay in full at the time of booking.

 

Are you sure that you are comparing apples to apples with the cruise fare?  Are there promotions that have an effect on the amounts?  Did you complete the form within the 48 hour window?

 

There are just so many variables that it's difficult for us to help you understand why it was denied.

[bowen9475]

I booked and paid for the entire thing on May 7.I saw the new fare, which was a VIFP fare listed under My Offers, on May 8 and immediately filled out the form. The cabin that showed as available at that time (and is still available at that rate) was the one next door to mine, same category etc. Maybe I don't understand what final payment date is.

 

ETA: I just looked up Carnival's Final Payment date and a chart shows that for 4-5 day cruises, which mine is 5 days, the final payment date is 75 days prior. If i booked 71 days out, shouldn't I be eligible?

Edited May 10, 2023 by bowen9475

[BoozinCroozin]

Login and check the price for the general population. If you book on a discount, the fare match is for the same discount. There are so many things that have to be done to get them to match, it is not worth it at the end of the day for what, $66? I know the principle behind it, but the headaches aren't worth it.

[PrincessArlena'sDad]

Call and speak to a representative.  Either they will do it for you or give you the reason why they can't.

[mz-s]

32 minutes ago, BoozinCroozin said:

Login and check the price for the general population. If you book on a discount, the fare match is for the same discount. There are so many things that have to be done to get them to match, it is not worth it at the end of the day for what, $66? I know the principle behind it, but the headaches aren't worth it.

 

It doesn't matter if it's $3, if it's a legitimate request they should approve it or abolish the policy.

[bowen9475]

22 minutes ago, PrincessArlena'sDad said:

Call and speak to a representative.  Either they will do it for you or give you the reason why they can't.

Would you just call the regular 800 number and talk to whomever answers?

[PrincessArlena'sDad]

29 minutes ago, bowen9475 said:

Would you just call the regular 800 number and talk to whomever answers?

Yes.... unless you have a pvp or a travel agent. 

[wemjam]

If you have certain rate codes which guarantee you can price adjust up until sailing.  Early Saver is this, if you find (at anytime after you book right up to - I think 3 days - before sailing) that the rate has gone down you can fill out the ES form and submit it and they will honor that price.  If you haven't paid in full the will reduce the amount you owe.  If you have paid in full, it comes back as OBC.

 

If you had a PVP they can usually just do the adjustment for you and you don't have to go through filling out the form.

 

 

Now here is ALL the fine print for the 110% guarantee, read this and you may find your answer, there is a lot of rules

 

*Rates are per person, based on category 4A and above, double occupancy, capacity controlled, and cruise only. Prices subject to change without prior notice. Taxes, Fees & Port Expenses are additional per guest. Offer is capacity controlled and applies to new individual bookings only. Offer is not available on all departure dates and ships. Some restrictions (including stateroom/category availability) apply. Ships' Registry: The Bahamas & Panama.

 

72-Hour Flash Sale

Cruise rates are in US dollars, per person and based on double occupancy. Offer is capacity controlled and is not combinable with any other discount or promotional offer. Rates may vary by ship, stateroom type and sail date. Changes made to the reservation may result in the assessment of cancellation penalties or service fees. Carnival reserves the right to withdraw and/or change offer at any time without prior notice. Offer is for the cruise fare only and does not include Taxes, Fees and Port Expenses. Taxes, Fees and Port Expenses range from $74.49 to $476.32, and are assessed on a per guest basis for all guests according to the itinerary. Deposit is a non-refundable and non-transferable. Offer is applicable in guarantee categories IS/OV/BL only. Carnival will assign the stateroom at a later time. Some restrictions including stateroom/category availability apply. Cancellation penalties apply. Bookings made as part of a group must buy up their amenities. Offer is applicable on select sailings through 2023. Offer is applicable on new bookings made between 12:00 AM on May 9, 2023 and 11:59 PM on May 11, 2023. Please request rate code P3P. Ships' Registry: The Bahamas & Panama.

 

Free Room Upgrade Great Rates Sale

Cruise rates are in US dollars, per person and based on double occupancy. Offer is capacity controlled and is not combinable with any other discount or promotional offer. Rates may vary by ship, stateroom type and sail date. Changes made to the reservation may result in the assessment of cancellation penalties or service fees. Carnival reserves the right to withdraw and/or change offer at any time without prior notice. Offer is for the cruise fare only and does not include Taxes, Fees and Port Expenses. Taxes, Fees and Port Expenses range from $74.49 to $476.32, and are assessed on a per guest basis for all guests according to the itinerary. Guest may select the stateroom, but category restrictions and exclusions may apply. Upgrades are automatically assigned at the time of booking and are based on availability in like to like categories only (interior to interior, ocean view to ocean view and balcony to balcony). Free room location upgrade is not available on upper/lower, obstructed, and cove categories. Cancellation penalties apply. Offer bookings made as part of a group will include amenities. Offer is applicable on select sailings through August 2023 where Early Saver has expired. Offer does not apply to Carnival Australia. Offer is applicable on new bookings made between May 9, 2023 and May 15, 2023. Please request rate code PBP. Ships' Registry: The Bahamas & Panama.

 

Instant Savings Early Saver Bonus Sale

Early Saver fare is subject to availability and is capacity controlled.  Instant savings are included in the price, based on availability, and will vary based on voyage duration. Instant savings amounts are provided as follows: 2-5 day sailings- $12.50 per person, up to $25 per room. 6+ day sailings- $25 per person, up to $50 per room. Instant savings may not be applied to Taxes, Fees and Port Expenses. $50 per person deposit is applicable to 2-5 day sailings. $99 per person deposit is applicable to 6-9 day sailings (Excluding all Alaska, Europe, Celebration, Mardi Gras, Jubilee sailings). $149 per person deposit is applicable to all Celebration, Mardi Gras sailings and Jubilee sailings. $199 per person deposit is applicable to 10+ day, all Europe, and all Alaska sailings. Deposit is non-refundable, applicable to sailings outside of final payment due date, and is valid for all ships, stateroom types and sail dates. Room location upgrades are automatically assigned at the time of booking and are based on availability in like to like categories only (interior to interior, ocean view to ocean view, and balcony to balcony). Upgrade is not available on upper/lower, obstructed, and cove categories.  Changes made to the reservation may result in the assessment of cancellation penalties or service fees. Full names are required for each guest. Carnival reserves the right to withdraw and/or change offer at any time without prior notice. Price Protection applies to the cruise fare only and does not include Taxes, Fees and Port Expenses. Taxes, Fees and Port Expenses range from $74.49 to $476.32, and are assessed on a per guest basis for all guests according to the itinerary. Early Saver fare is backed by a unique price protection policy (only available to bookings made in USD currency) that allows you to adjust your cruise fare to the best available fare for a like category stateroom (no downgrades allowed) advertised by Carnival and available to the general public. Price protection will be subject to the prevailing Taxes, Fees and Port Expenses and/or fuel supplement if applicable. Carnival will honor your request for price protection if the reduction on the total amount paid for your booking results only from a lower cruise fare and not from the booked ancillary services, such as air, transfers, pre-paid gratuities, or Taxes, Fees and Port Expenses. The guest is responsible for increases to ancillary services such as air, resulting from changes to ship and/or sail date, or adjustments to cruise fare. Early Saver price protection does not apply to group rates, membership programs, charters, select promotional fares, travel agent rebates, or other travel agent promotions not offered by Carnival to the general public. When re-pricing to a new promotion, guest assumes all terms and conditions of the new promotion and may forfeit any or all features associated with the original fare, such as cabin assignment, onboard credit, an upgrade, special deposit and payment terms, etc. A $50 change fee per guest will be assessed for ship and/or sail date changes made prior to final payment due date. Remaining funds are nonrefundable/nontransferable and will be held as a future cruise credit (FCC). FCC issued in USD & must be used to book a new cruise within 12 months of cancel date. Guest may select their stateroom. Offer applies to new bookings made between May 9, 2023 and May 11, 2023. Bookings made as part of a group will include their amenities. Offer is applicable on sailings through April 2025 where Early Saver is available. Request rate code PEH. Ships' Registry: Bahamas & Panama.

 

May Savings Sale

Cruise rates are in US dollars, per person and based on double occupancy. Offer is capacity controlled and is not combinable with any other discount or promotional offer. Rates may vary by ship, stateroom type and sail date. Change fees are not assessed outside of the final payment window. Category restrictions and exclusions apply. Carnival reserves the right to withdraw and/or change offer at any time without prior notice. Offer is for the cruise fare only and does not include Taxes, Fees and Port Expenses. Taxes, Fees and Port Expenses range from $74.49 - $476.32, and are assessed on a per guest basis for all guests according to the itinerary. Offer is applicable in cabin assignment categories only. Refundable deposit subject to cancellation penalties. Offer bookings made as part of a group will include amenities. Offer is applicable on sailings through April 2025. Offer is applicable on new bookings made between May 1, 2023 – May 31, 2023. Please request rate code PB4. Ships' Registry: The Bahamas & Panama.

 

FUN SELECT

Cruise rates are in US dollars, per person and based on double occupancy. Offer is capacity controlled. Category restrictions and exclusions apply. Carnival reserves the right to withdraw and/or change offer at any time without prior notice. Cruise Fare does not include Taxes, Fees and Port Expenses. Taxes, Fees and Port Expenses range from $63.14 to $427.14, and are assessed on a per guest basis and according to the itinerary. Guest may select the stateroom, but a minimum purchase of category 4A is required. Upgrades are automatically assigned at the time of booking and are based on availability in like to like categories only (interior to interior, ocean view to ocean view and balcony to balcony). Subsequent upgrades in lieu of price protection will no longer be offered. Carnival reserves the right to assess a change fee according to the date of the request, the length of the cruise, and the actual cruise sail date. Cancellation penalties apply. Request rate code PNS. Ships' Registry: The Bahamas & Panama.

 

LOWEST PRICE GUARANTEE

The Lowest Price Guarantee applies to the cruise fare only. The Lowest Price Guarantee protection will not apply to prevailing Taxes, Fees & Port Expenses. Lower rates must be publicly advertised fares available to the general public and exclude group rates, membership programs, charters or other Travel Agent promotions not offered by Carnival to the general public, including but not limited to travel agent rebates. To submit a Lowest Price Guarantee claim, visit carnival.com online and complete all the information required on the Lowest Price Guarantee claim form. You will be asked to provide the lower rate amount and where the rate can be found. Lower rate must: i) be for the same ship, sail date, stateroom category and number of guests; and ii) be available for booking at the time Carnival reviews your completed Lowest Price Guarantee claim form. All Lowest Price Guarantee claim forms must be submitted online within 48 hours of booking your cruise and verified by Carnival in order to qualify for the onboard credit. The onboard credit is non-refundable, non-transferable and has no cash value. Any unused portion of the onboard credit will be forfeited. Lowest Price Guarantee program may be discontinued or changed at any time. Offer is not available on Carnival Australia sailings. For cruises visiting Cuba: (1) cost of required visa ($75 per person) is additional and will be applied to the onboard Sail * Sign account; and (2) passports are required.

 

EXCLUSIVE MILITARY EARLY SAVER OFFER

The Early Saver fare is subject to availability and is capacity controlled. Changes made to the reservation may result in the assessment of cancellation penalties or service fees. Full names are required for each guest. Carnival reserves the right to withdraw and/or change offer at any time without prior notice. Deposit is a non-refundable and non-transferable. Price Protection applies to the cruise fare only and does not include Taxes, Fees and Port Expenses. Taxes, Fees and Port Expenses range from $63.14 to $427.14, and are assessed on a per guest basis for all guests according to the itinerary. Early Saver fare is backed by a unique price protection policy (only available to bookings made in USD currency) that allows you to adjust your cruise fare to the best available fare for a like category stateroom (no downgrades allowed) advertised by Carnival and available to the general public. Price protection will be subject to the prevailing Taxes, Fees and Port Expenses and/or fuel supplement if applicable. Carnival will honor your request for price protection if the reduction on the total amount paid for your booking results only from a lower cruise fare and not from the booked ancillary services, such as air, transfers, pre-paid gratuities, or Taxes, Fees and Port Expenses. The guest is responsible for increases to ancillary services such as air, resulting from changes to ship and/or sail date, or adjustments to cruise fare. Early Saver price protection does not apply to group rates, membership programs, charters, select promotional fares, travel agent rebates, or other travel agent promotions not offered by Carnival to the general public. When re-pricing to a new promotion, guest assumes all terms and conditions of the new promotion and may forfeit any or all features associated with the original fare, such as cabin assignment, onboard credit, an upgrade, special deposit and payment terms, etc. A $50 change fee per guest will be assessed for ship and/or sail date changes made prior to final payment due date. Remaining funds are nonrefundable/nontransferable and will be held as a future cruise credit. Future cruise credit issued in USD & must be used to book a new cruise within 12 months of cancel date. Guest may select the stateroom, but a minimum purchase of category 1A is required. Offer does not apply to Carnival Australia. Offer bookings made as part of a group will include amenities. Available to the following members of the United States Military: active personnel, reserve personnel, active cadets, U.S. Coast Guard personnel, active member of the National Guard, Uniformed members of the USPHS (U.S. Public Health Services), retired personnel. Also available to the following members of Canadian National Defense: active personnel, reserve personnel, retired personnel. Military member can book only one stateroom at this rate and must sail in that stateroom. Verification documents must be submitted for confirmed reservations within 72 hours for cruises outside one week prior to sailing and 24 hours for cruises within one week prior to sailing. Subsequent upgrades in lieu of price protection will no longer be offered. Offer is applicable on sailings through September 2023 where Early Saver is available. Please request rate code PME. Ships' Registry: The Bahamas & Panama.

 

SHORE EXCURSIONS - BEST PRICE GUARANTEE

In order to be eligible to receive the Best Price Guarantee, you must (1) reserve the applicable shore excursion(s) prior to the commencement of your cruise; and (2) complete and submit an online Shore Excursion Best Price Guarantee claim form at least seven (7) days prior to the commencement of your cruise. Shore Excursion Best Price Guarantee claim forms can be found at http://www.carnival.com/request-forms/shore-excursion-best-price-guarantee.aspx. Failure to meet any of the following conditions will result in your claim form being rejected. ® Carnival Cruise Line will review your claim within two (2) business days. Lower rate must be publicly advertised and available to the general public at the time your claim is filed, as determined by Carnival Cruise Line personnel. Rates offered on membership program websites, corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public are ineligible. The Best Price Guarantee is available only for exact shore excursion matches, for example, duration of the shore excursion, transportation fees, and the exact same dates of the shore excursion as booked through Carnival Cruise Line. The Best Price Guarantee is not available for shore excursions booked through any third-party where excursion details are unknown until after purchase. If your claim meets these requirements, Carnival Cruise Line will issue a non-refundable onboard credit worth 110% of the price difference. An email confirming the outcome of the request will be sent to you. If you cancel your excursion, your onboard credit will also be cancelled. The onboard credit is nonrefundable, non-transferable, and has no cash value. The onboard credit must be used during the applicable cruise. Any unused portion of the onboard credit will be forfeited. Carnival Cruise Line reserves the right in its sole discretion to modify or discontinue the Shore Excursion Best Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your booking will determine your eligibility under the Shore Excursion Best Price Guarantee. No change in the Shore Excursion Best Price Guarantee will affect any coupon that has already been issued to you. The failure by Carnival Cruise Line to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.

Edited May 10, 2023 by wemjam

[icft]

9 minutes ago, wemjam said:

If you have certain rate codes which guarantee you can price adjust up until sailing...

 

 

I have always wondered why there is nowhere to find the rate code you booked under after you book. Now I'm wonder if the reason is to make it hard to take advantage of price guarantees.😁

[vwrestler171]

There is a difference between the lowest price guarantee form and the ES form. Sounds like you submitted the wrong one.

[bowen9475]

17 minutes ago, vwrestler171 said:

There is a difference between the lowest price guarantee form and the ES form. Sounds like you submitted the wrong one.

I actually filled out both. I did the lowest price one first, when I saw the lower price. In the email where that was denied, they told me I had booked under ES and gave me the link to that firm which I also filled out. Haven’t gotten a response from that one. 

[BoozinCroozin]

8 hours ago, mz-s said:

 

It doesn't matter if it's $3, if it's a legitimate request they should approve it or abolish the policy.

There are very specific rules for it and it is spelled out in the contract. Getting the lower fare has to be with the same VIFP offer that it was booked under. Since it is not the same offer code, it was not granted. What could be tried is cancel and rebook under the new offer code. This is a where a TA comes in handy. Booking through Carnival or a PVP is more difficult in this situation.

[Illbcruzn4life]

5 hours ago, BoozinCroozin said:

There are very specific rules for it and it is spelled out in the contract. Getting the lower fare has to be with the same VIFP offer that it was booked under. Since it is not the same offer code, it was not granted. What could be tried is cancel and rebook under the new offer code. This is a where a TA comes in handy. Booking through Carnival or a PVP is more difficult in this situation.

Could you point out exactly where it says that it has to be the same vifp offer as I can’t see that?

 

You will be asked to provide the lower rate amount and where the rate can be found. Lower rate must: i) be for the same ship, sail date, stateroom category and number of guests; and ii) be available for booking at the time Carnival reviews your completed Lowest Price Guarantee claim form. 

 

 

[staceyglow]

7 hours ago, BoozinCroozin said:

 This is a where a TA comes in handy. Booking through Carnival or a PVP is more difficult in this situation.

Why would you say that a PVP is more difficult? We use a PVP, and she is able to adjust our fare to the lower amount while we are still on the phone with her. It literally couldn't be easier. 

[wemjam]

1 hour ago, Illbcruzn4life said:

Could you point out exactly where it says that it has to be the same vifp offer as I can’t see that?

 

You will be asked to provide the lower rate amount and where the rate can be found. Lower rate must: i) be for the same ship, sail date, stateroom category and number of guests; and ii) be available for booking at the time Carnival reviews your completed Lowest Price Guarantee claim form. 

 

 

If you file the price match guarantee EVERYTHING has to be exactly the same to get the 110% guarantee.  If it is not exactly the same in EVERY aspect then there is no price match.  Only works apples to apples.

 

If you see a lower price and have ES, then it doesn't have to be the same rate code  -  it can be any rate code that you are eligible for and they will price adjust to that.  So if you booked under ES and then say saw a past guest rate that is lower and you are eligible they will price mach.

 

That is the difference.

[mz-s]

2 minutes ago, wemjam said:

If you file the price match guarantee EVERYTHING has to be exactly the same to get the 110% guarantee.  If it is not exactly the same in EVERY aspect then there is no price match.  Only works apples to apples.

 

If you see a lower price and have ES, then it doesn't have to be the same rate code  -  it can be any rate code that you are eligible for and they will price adjust to that.  So if you booked under ES and then say saw a past guest rate that is lower and you are eligible they will price mach.

 

That is the difference.

 

Where is that detailed in the policy? I don't think you'll find it.

[Illbcruzn4life]

5 minutes ago, wemjam said:

If you file the price match guarantee EVERYTHING has to be exactly the same to get the 110% guarantee.  If it is not exactly the same in EVERY aspect then there is no price match.  Only works apples to apples.

 

If you see a lower price and have ES, then it doesn't have to be the same rate code  -  it can be any rate code that you are eligible for and they will price adjust to that.  So if you booked under ES and then say saw a past guest rate that is lower and you are eligible they will price mach.

 

That is the difference.

So do you know for a fact that not everything wasn't the same? The Op states they were. Same ship, same date,same category,same cabin type as the rules stipulate. That is everything that is required according to Carnival.

[wemjam]

1 hour ago, Illbcruzn4life said:

So do you know for a fact that not everything wasn't the same? The Op states they were. Same ship, same date,same category,same cabin type as the rules stipulate. That is everything that is required according to Carnival.

No, and I did not imply I did, I was just making a suggestion as to why Carnival may have rejected it.

 

I also can see where it doesn't say same specifically this in the rules; however, I would be willing to bet it could be a reason it was denied.  Because the booking was under one rate and the new lower rate was under another and since it was not apples to apples they denied it, that would be why Carnival told them they had to fill out the ES form.

 

Also, there are a bunch of loop holes as to why Carnival could deny the 110% guarantee.  One's that we as consumers would never know.  It says things like not on certain sailings, limited capacities, etc.  All those vague terms that give them a way out.

[Illbcruzn4life]

3 hours ago, wemjam said:

No, and I did not imply I did, I was just making a suggestion as to why Carnival may have rejected it.

 

I also can see where it doesn't say same specifically this in the rules; however, I would be willing to bet it could be a reason it was denied.  Because the booking was under one rate and the new lower rate was under another and since it was not apples to apples they denied it, that would be why Carnival told them they had to fill out the ES form.

 

Also, there are a bunch of loop holes as to why Carnival could deny the 110% guarantee.  One's that we as consumers would never know.  It says things like not on certain sailings, limited capacities, etc.  All those vague terms that give them a way out.

Ok the way you capitalized ”everything” made it seem like you were stating it as fact.

 

it also doesn’t put Carnival in a good light to have a policy with unwritten rules that the consumer doesn’t know about. Doesn’t put the consumer on a level playing field.

 

Carnival also has a rule for early saver 5 day bookings. It says early saver is only available until 76 days before sailing. OP booked at the 71 day mark and after applying for the credit was told you booked ES. Again Carnival not going by written rules.

 

 

 

 

Edited May 11, 2023 by Illbcruzn4life

[wemjam]

4 minutes ago, Illbcruzn4life said:

Ok the way you capitalized ”everything” made it seem like you were stating it as fact.

 

it also doesn’t put Carnival in a good light to have a policy with unwritten rules that the consumer doesn’t know about. Doesn’t put the consumer on a level playing field.

 

Carnival also has a rule for early saver 5 day bookings. It says early saver is only available until 76 days before sailing. OP booked at the 71 day mark and after applying for the credit was told you booked ES. Again Carnival not going by written rules.

 

 

 

 

ES is stated as only available until 76 days before sailing, Carnival must have decided to extend this offer past this mark, which they have the right to do.

 

When booking I would hope the OP would have been cognizance of what rate they were booking under by asking if they did it by phone, or it is clearly listed what rate you are choosing if you purchase it yourself online.  Knowing the rate you are booked under is critical to understanding all the rules that apply to that fare. 

 

Since the rules say the 110% guarantee doesn't apply to all ships/sailings/rates, it could be the case that ES doesn't allow for this, and you have to apply for the ES rate reduction through the form.  That would make sense too.

[staceyglow]

44 minutes ago, Illbcruzn4life said:

 

 

it also doesn’t put Carnival in a good light to have a policy with unwritten rules that the consumer doesn’t know about. Doesn’t put the consumer on a level playing field.

.

 

 

 

 

I can promise you that there are few to no "unwritten rules" at Carnival.

 

They may be in the fine print, or you may interpret them differently than they intended, but the rules are almost certain to exist. Like every other company its size, Carnival has an entire battalion of attorneys whose job it is to write and review these "rules".  

[bowen9475]

OP here. There may very well be reasons it was denied that I don’t understand. Just wish those specific reasons were explained to me. 

[mz-s]

Price matching isn't a "shorts in the dining room" type of thing. Unwritten rules aren't really kosher here. They either have to stand by their policies, or you can force them to by filing a complaint with the FTC.

[Frank12]

9 hours ago, staceyglow said:

Why would you say that a PVP is more difficult? We use a PVP, and she is able to adjust our fare to the lower amount while we are still on the phone with her. It literally couldn't be easier. 

Totally agree. I've used the same PVP for 19 years.  He always handles this type of thing very quickly. Even if we are not eligible " by the letter of the law", he usually talks to a supervisor and gets us the lower price.