swdke Posted July 14, 2023 #1 Share Posted July 14, 2023 Anyone having trouble with logging in on the Princess website, or viewing excursions on the App? I can't seem to do either. Link to comment Share on other sites More sharing options...
Amy G Posted July 14, 2023 #2 Share Posted July 14, 2023 Many people are reporting issues with the website. I cannot access my excursions through the app. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted July 14, 2023 #3 Share Posted July 14, 2023 (edited) 8 minutes ago, Amy G said: Many people are reporting issues with the website. I cannot access my excursions through the app. You would access them through the website, cruise personalizer. I’m not having an problems seeing them or booking. They may be working on your excursions, many updates going on. Make sure to clear your history and cache. Sign out and back in sometimes to refresh the website. Edited July 14, 2023 by PacnGoNow Link to comment Share on other sites More sharing options...
Amy G Posted July 14, 2023 #4 Share Posted July 14, 2023 I used to be able to see them on the app too though. I can see everything on the website, after I sign in after 3 attempts. Their IT team needs to do some work, so many people are having issues. Link to comment Share on other sites More sharing options...
Rare blizzard44ca Posted July 16, 2023 #5 Share Posted July 16, 2023 If you want to see excursions in the app, select Spa, and then change the header at the top to Excursions. Since it is just pulling up the website cruise personalizer, I would just go through the website. 1 Link to comment Share on other sites More sharing options...
san diego sue Posted July 16, 2023 #6 Share Posted July 16, 2023 Can't log into the personalizer on the website any more for my husband, doesn't recognize his password. For me, sometimes I can log in, today also says password incorrect. I have given up. Will just do it through booking number. However if I want to see anything else, history, Future Cruise credits etc, can't do it right now. Link to comment Share on other sites More sharing options...
san diego sue Posted July 16, 2023 #7 Share Posted July 16, 2023 On 7/14/2023 at 3:22 PM, swdke said: Anyone having trouble with logging in on the Princess website, or viewing excursions on the App? I can't seem to do either. big time not being able to log in. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted July 16, 2023 #8 Share Posted July 16, 2023 1 hour ago, san diego sue said: Can't log into the personalizer on the website any more for my husband, doesn't recognize his password. For me, sometimes I can log in, today also says password incorrect. I have given up. Will just do it through booking number. However if I want to see anything else, history, Future Cruise credits etc, can't do it right now. I think you’ve had many problems with your account, for a long time, right? Did you email the IT, and give them the details, errors, etc? Sorry to hear it’s still a problem. You must really have data corruption in your accounts. I’d tell them you need this fixed soon as you have gone through this so long. A360ad7@carnival.com Link to comment Share on other sites More sharing options...
durangokid Posted July 16, 2023 #9 Share Posted July 16, 2023 1 hour ago, san diego sue said: Can't log into the personalizer on the website any more for my husband, doesn't recognize his password. For me, sometimes I can log in, today also says password incorrect. I have given up. Will just do it through booking number. However if I want to see anything else, history, Future Cruise credits etc, can't do it right now. The website gave me that message at first but I just clicked on the "Try Again" at the bottom of the page. Hopefully you can get in and see everything, Mary Link to comment Share on other sites More sharing options...
I object 2 Posted July 16, 2023 #10 Share Posted July 16, 2023 1 hour ago, san diego sue said: Can't log into the personalizer on the website any more for my husband, doesn't recognize his password. For me, sometimes I can log in, today also says password incorrect. I have given up. Will just do it through booking number. However if I want to see anything else, history, Future Cruise credits etc, can't do it right now. I've been having the same problem, Sue. And my husband account isn't recognized any longer. The site keeps suggesting he "Register". I know from past experience that if he registers, he will be assigned a new Captain Circle number and that creates another set of problems. Wish Princess would get their act together. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted July 16, 2023 #11 Share Posted July 16, 2023 3 minutes ago, I object 2 said: I've been having the same problem, Sue. And my husband account isn't recognized any longer. The site keeps suggesting he "Register". I know from past experience that if he registers, he will be assigned a new Captain Circle number and that creates another set of problems. Wish Princess would get their act together. No, do not register. You are right, multiple accounts really mess it up. I can tell you that you can call in and pick the option for Ocean Ready, during the week though, not on the weekend. Or, the email address I gave for IT. A360ad7@carnival.com Link to comment Share on other sites More sharing options...
Guest ruimin Posted July 17, 2023 #12 Share Posted July 17, 2023 4 hours ago, san diego sue said: Can't log into the personalizer on the website any more for my husband, doesn't recognize his password. For me, sometimes I can log in, today also says password incorrect. I have given up. Will just do it through booking number. However if I want to see anything else, history, Future Cruise credits etc, can't do it right now. I have the same issue, I changed password and do it again and again, same issue. ming Link to comment Share on other sites More sharing options...
brisalta Posted July 17, 2023 #13 Share Posted July 17, 2023 Typically Princess does IT maintenance on the weekends. I suspect someone in IT forgot to post a notice at the header of the pages that the system will not be accessible for login while maintenance is being performed. Link to comment Share on other sites More sharing options...
Rare Shelly97060 Posted July 17, 2023 #14 Share Posted July 17, 2023 Haven’t been able to log on to Princess all day today, Link to comment Share on other sites More sharing options...
brisalta Posted July 17, 2023 #15 Share Posted July 17, 2023 9 minutes ago, Shelly97060 said: Haven’t been able to log on to Princess all day today, It seems to be working again as I logged in just now. Link to comment Share on other sites More sharing options...
icat2000 Posted July 17, 2023 #16 Share Posted July 17, 2023 It wasn't working yesterday. But working today. I just logged in. Link to comment Share on other sites More sharing options...
Torfamm Posted July 17, 2023 #17 Share Posted July 17, 2023 The app sends you to the website for excursions until you are onboard. Many are having issues logging into the website recently. I find that if I try a second time my credentials are accepted Link to comment Share on other sites More sharing options...
I object 2 Posted July 17, 2023 #18 Share Posted July 17, 2023 19 hours ago, PacnGoNow said: No, do not register. You are right, multiple accounts really mess it up. I can tell you that you can call in and pick the option for Ocean Ready, during the week though, not on the weekend. Or, the email address I gave for IT. A360ad7@carnival.com Thanks PacnGoNow. Unfortunately this problem has been going on for over a month. I did email A360ad7@carnival two weeks ago and have not received a response yet. If I don't receive a reply this week, I'll resend the email. Link to comment Share on other sites More sharing options...
emmak8 Posted July 17, 2023 #19 Share Posted July 17, 2023 I sent request via email to IT. They answered with a list of additional information they needed. I immediately answered with all info. Heard NOTHING back in at least 10 days. I sent a duplicate email with info they wanted over past weekend. No answer from IT but I can log on with my old password after 2 or 3 tries. The Princess website needs work ! It is so frustrating not to plan and book cruises or access travel summaries. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted July 17, 2023 #20 Share Posted July 17, 2023 12 minutes ago, I object 2 said: Thanks PacnGoNow. Unfortunately this problem has been going on for over a month. I did email A360ad7@carnival two weeks ago and have not received a response yet. If I don't receive a reply this week, I'll resend the email. Make sure to give them full details about the issues and error responses, etc. Full name Ship and travel date booking number(s) Type of device If you are traveling soon: show travel date in your subject field. Inexcusable to still be having corrupted data on accounts. They should fix these and respond to you with answers. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted July 17, 2023 #21 Share Posted July 17, 2023 16 minutes ago, emmak8 said: I sent request via email to IT. They answered with a list of additional information they needed. I immediately answered with all info. Heard NOTHING back in at least 10 days. I sent a duplicate email with info they wanted over past weekend. No answer from IT but I can log on with my old password after 2 or 3 tries. The Princess website needs work ! It is so frustrating not to plan and book cruises or access travel summaries. It sure does need work. I remember you have had issues with your account for a long time. I’d just keep sending it. That email address used to be good for responding to our issues. It may be that a lot of people are requesting help. You can also try the general IT address: askoceanmedallion@carnival.com Link to comment Share on other sites More sharing options...
emmak8 Posted July 17, 2023 #22 Share Posted July 17, 2023 Thank you for posting both email addresses. My log in problems began June 17. Emma K8 Link to comment Share on other sites More sharing options...
billybeachboy Posted October 23, 2023 #23 Share Posted October 23, 2023 I cannot get onto the site to search/book, I get continual error messages which is very frustrating. Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted October 23, 2023 #24 Share Posted October 23, 2023 56 minutes ago, billybeachboy said: I cannot get onto the site to search/book, I get continual error messages which is very frustrating. Need some clarification for your particular situation. Are you able to log in? Is this just looking for cruises *without* logging in? Is this on your phone (what type) or a desktop (what type). What browser? 1 Link to comment Share on other sites More sharing options...
Steelers36 Posted October 23, 2023 #25 Share Posted October 23, 2023 Princess.com is working. Link to comment Share on other sites More sharing options...
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