Lyndonn Posted November 25, 2023 #1 Share Posted November 25, 2023 (edited) Is Princess Cruises chats using AI? It appears that my chats go no where and can take a long time between responses. Real people or AI? I sure miss the pre-pandemic days. Edited November 25, 2023 by Lyndonn 1 Link to comment Share on other sites More sharing options...
Rare bethfelk Posted November 25, 2023 #2 Share Posted November 25, 2023 Mine definitely seemed like it was a real person, and did eventually solve my problem (making dinner reservations bc the app wouldn't let me). I would not be surprised if it takes so long between responses because each agent has multiple customers at once 1 Link to comment Share on other sites More sharing options...
cjpj Posted November 26, 2023 #3 Share Posted November 26, 2023 16 hours ago, Lyndonn said: Is Princess Cruises chats using AI? It appears that my chats go no where and can take a long time between responses. Real people or AI? I sure miss the pre-pandemic days. I think they might be managing more than 1 chat at a time. Link to comment Share on other sites More sharing options...
kywildcatfanone Posted November 26, 2023 #4 Share Posted November 26, 2023 Like Most companies, it's probably a bot till human interaction is needed. Link to comment Share on other sites More sharing options...
Rare sns1 Posted November 26, 2023 #5 Share Posted November 26, 2023 I used chat yesterday and they were very helpful. There were 55 people in front of me but it went quickly. I think people just removed themselves from the waiting line. The person on the other end was very helpful in booking an excursion for me. She said Princess was having issues and were working on it. I've used chat in the past and have had no issues Link to comment Share on other sites More sharing options...
SargassoPirate Posted November 26, 2023 #6 Share Posted November 26, 2023 No way chat is AI. I spent an hour trying to get a clear answer to a question and the agent's answers were unclear and changed 180 degrees when I pressed for a definitive answer. Link to comment Share on other sites More sharing options...
Rare Host CJSKIDS Posted November 26, 2023 #7 Share Posted November 26, 2023 After what happened to my booking last week, I can tell you it's not AI. The agent actually messed up my booking. 1 Link to comment Share on other sites More sharing options...
Rare TxTeach79 Posted November 26, 2023 #8 Share Posted November 26, 2023 It’s definitely a real person. I was always given a name right away, and I met all those same people at guest services during the week as well! Link to comment Share on other sites More sharing options...
jennybenny Posted November 26, 2023 #9 Share Posted November 26, 2023 While they may feel like a bot, I think they are real, unknowing staff. I also have spent a LONG time on chat and gotten no where. Link to comment Share on other sites More sharing options...
Rare DHP1 Posted November 26, 2023 #10 Share Posted November 26, 2023 (edited) I was on Princess chat last week and it said I was 9th in line and then a few minutes later it started counting down too, I was next in line. I then waited and waited and after about 10 minutes later nothing so I log off. I used Princess chat in the past and I find them very helpful sometimes. People have stated that Princess chat people are trainees however, they have solved some of my issues in the past. Edited November 26, 2023 by DHP1 Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted November 26, 2023 #11 Share Posted November 26, 2023 43 minutes ago, TxTeach79 said: It’s definitely a real person. I was always given a name right away, and I met all those same people at guest services during the week as well! Methinks perhaps that you are confusing the chat function from Princess.com (which is what we're discussing in this thread) with "crew call chat" in the Medallion app. 1 Link to comment Share on other sites More sharing options...
Rare TxTeach79 Posted November 26, 2023 #12 Share Posted November 26, 2023 3 minutes ago, Rick&Jeannie said: Methinks perhaps that you are confusing the chat function from Princess.com (which is what we're discussing in this thread) with "crew call chat" in the Medallion app. Ah yes yes. I am, but I’ve also definitely spoken to a real person on princess chat to set up Crown Grill ressies. It may have started as a bot, not certain. Link to comment Share on other sites More sharing options...
akeasley Posted November 26, 2023 #13 Share Posted November 26, 2023 I just used the chat today and the person seemed real. It was a bit slow, but I figured she was talking to me and a few other people at the same time. Link to comment Share on other sites More sharing options...
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