StrikeEagle Posted April 9 #1 Share Posted April 9 (edited) Does anyone having log in issues with the Royal App on your cellphone today (not counting if you are already stay login all the time). I'm able to login into my RCI account using PC and the website, but on the cell phone app (Android), it kept on displaying "Sorry, we hit a snag, we're able to complete your request, so please try again later" after I put in my email address and password. Thanks Edited April 9 by StrikeEagle Link to comment Share on other sites More sharing options...
SplashOfWater Posted April 9 #2 Share Posted April 9 Same problem on both of our Android phones. 1 Link to comment Share on other sites More sharing options...
krusso80 Posted April 9 #3 Share Posted April 9 Same on galaxy 1 Link to comment Share on other sites More sharing options...
mets07 Posted April 9 #4 Share Posted April 9 Same issue. Samsung. Link to comment Share on other sites More sharing options...
DennysDad Posted April 10 #5 Share Posted April 10 Android. Uninstalled and reinstalled. Now can't login. Anyone call to complain? Link to comment Share on other sites More sharing options...
Biker19 Posted April 10 #6 Share Posted April 10 Just now, DennysDad said: Android. Uninstalled and reinstalled. Now can't login. Anyone call to complain? That's not going to fix it - waiting will. Link to comment Share on other sites More sharing options...
jacksmycat Posted April 10 #7 Share Posted April 10 6 hours ago, DennysDad said: Android. Uninstalled and reinstalled. Now can't login. Anyone call to complain? This happened to me. I called and asked and they told me that if it still doesn't work after midnight to call back. Just tried it. It is 2am and still doesn't work. Guess I will try to call back later this morning to make sure they know about it. 1 Link to comment Share on other sites More sharing options...
Dewaldcruiser Posted April 10 #8 Share Posted April 10 Same problem and it extends to the Celebrity app as well. Had this problem a week or two ago and it was fixed in a couple of hours. This time it seems to be taking much longer. Link to comment Share on other sites More sharing options...
Colorado Buffalo Posted April 10 #9 Share Posted April 10 Been down at least 24 hours. Check in is at 11 pm my time tonight. What if it's still down then? Link to comment Share on other sites More sharing options...
Rare Lionesss Posted April 10 #10 Share Posted April 10 11 minutes ago, Colorado Buffalo said: Been down at least 24 hours. Check in is at 11 pm my time tonight. What if it's still down then? You won’t be checking in. We are in similar boat. We sail soon and would like to do simple health check before we get to port Always something. Be safe. Link to comment Share on other sites More sharing options...
Rare OCSC Mike Posted April 10 #11 Share Posted April 10 13 minutes ago, Colorado Buffalo said: Been down at least 24 hours. Check in is at 11 pm my time tonight. What if it's still down then? Website not working for you either? Link to comment Share on other sites More sharing options...
jacksmycat Posted April 10 #12 Share Posted April 10 30 minutes ago, Colorado Buffalo said: Been down at least 24 hours. Check in is at 11 pm my time tonight. What if it's still down then? You can check in on the website. Not as easy but not difficult. 1 Link to comment Share on other sites More sharing options...
jacksmycat Posted April 10 #13 Share Posted April 10 I put in a work order ticket as well. They said to give them 24-48 hours to fix and if still having issues to call back. Link to comment Share on other sites More sharing options...
Rare Lionesss Posted April 10 #14 Share Posted April 10 Our checkin for next weeks cruise. Picture. Passport info and time all blank when we looked on web site. HMMMMM Link to comment Share on other sites More sharing options...
ChrisAnthony Posted April 10 #15 Share Posted April 10 Just tried both Royal and Celebrity. Both down. Link to comment Share on other sites More sharing options...
tscoffey Posted April 10 #16 Share Posted April 10 Your old password will no longer work. After you change it, it will let you login. 2 Link to comment Share on other sites More sharing options...
jacksmycat Posted April 10 #17 Share Posted April 10 5 minutes ago, tscoffey said: Your old password will no longer work. After you change it, it will let you login. Not for me. I just tried this and it said oops we are not able to change your password right now. Link to comment Share on other sites More sharing options...
tscoffey Posted April 10 #18 Share Posted April 10 Just now, jacksmycat said: Not for me. I just tried this and it said oops we are not able to change your password right now. I see mentioned that it could be isolated to Android phones. My iPhone and iPad both let me in after changing the password. Link to comment Share on other sites More sharing options...
Colorado Buffalo Posted April 10 #19 Share Posted April 10 I'm able to sign-in on my laptop so at least I can check-in tonight at 11 p.m. MDT Link to comment Share on other sites More sharing options...
ChrisAnthony Posted April 10 #20 Share Posted April 10 I just changed my password and now all is good. A heads up now and again from Royal would be nice. Link to comment Share on other sites More sharing options...
doghog Posted April 10 #21 Share Posted April 10 No issues with the app on my Samsung Galaxy Android phone. 1 Link to comment Share on other sites More sharing options...
d9704011 Posted April 10 #22 Share Posted April 10 It wasn't working on ky android phone a couple of hours ago. I decided to just leave things alone for a bit and let Celebrity get things fixed; works fine now. 1 Link to comment Share on other sites More sharing options...
jacksmycat Posted April 10 #23 Share Posted April 10 Mine is finally working as of just a few minutes ago 1 Link to comment Share on other sites More sharing options...
Jetmama1 Posted April 10 #24 Share Posted April 10 I was still logged in on my iPhone. My iPad had logged me out and wouldn’t accept my existing password. As I was double checking it on my phone, I noticed that my iPad app was auto updating. Reset my password and it works perfectly. Link to comment Share on other sites More sharing options...
Nadey Posted April 10 #25 Share Posted April 10 Made you put in a new password that makes me sick Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now