Unable to sign into Celebrity Account

[Cruiseskier]

Is anyone having problems with signing into their Celebrity account tonight?

[beachwritr]

yes

[mrecc]

Me too! 

[RTShaker]

25 minutes ago, Cruiseskier said:

Is anyone having problems with signing into their Celebrity account tonight?

There are at least three other threads in the last two days about this problem. It is happening to many. Just hit the forgot password link and reset your password and all will be well.

[doghog]

1 hour ago, Cruiseskier said:

Is anyone having problems with signing into their Celebrity account tonight?

Change your password. 

[Pushka]

Delete cookies. I have to do this every couple of days. 

[Orator]

See thread "Trouble signing into my Celebrity Account". Many have suggested the same fix and it worked for me. Used my same Username and Password and it worked!

[Cruiseskier]

Thanks for all the responses.

[NJ Gal]

Can't get into Celebrity this morning.  I have used the same email address & password in the past. Guess I will have to change my password today. UGH--what is happening?

[hcat]

we hope it will self fix in a few days..but will try going into it later!

[Liao]

21 minutes ago, NJ Gal said:

Can't get into Celebrity this morning.  I have used the same email address & password in the past. Guess I will have to change my password today. UGH--what is happening?

It's not difficult and it only takes seconds to do it.  

[PatandStu]

I had difficulties too, and had to change my password. 
But, the tricky part was they asked my travel agents last name & I use 3 different agents. Got lucky 2nd try. 
pain in the neck but it’s done. 
And I did have to change my password-could not use the same one as others have mentioned. I just interchanged  2 of the characters. 

[rcrabb1513]

14 hours ago, RTShaker said:

There are at least three other threads in the last two days about this problem. It is happening to many. Just hit the forgot password link and reset your password and all will be well.

If you also have an account at Royal Caribbean with the same user name, they share the same authentication data.  If you change the password for either, that same password must also be used for both as well.

[tfred]

I deleted the celebrity cookie in my  computer 'settings'.   Signed back in with my usual password

[RTShaker]

55 minutes ago, rcrabb1513 said:

If you also have an account at Royal Caribbean with the same user name, they share the same authentication data.  If you change the password for either, that same password must also be used for both as well.

If you "reset" making your your new password the same as the old it isn't an issue. The system allows for the re-use of an existing or previous password.

[chiguy67]

Will not open in Safari. Reset password, finally was able to get on the app.

[LB_NJ]

The famous Celebrity IT department strikes again!

[bigbenboys]

56 minutes ago, RTShaker said:

If you "reset" making your your new password the same as the old it isn't an issue. The system allows for the re-use of an existing or previous password.

X would not let me reuse my password. It has 1 cap, 2 numbers, and 9 characters. Does X password need to be only 8 characters.

[doghog]

7 minutes ago, bigbenboys said:

X would not let me reuse my password. It has 1 cap, 2 numbers, and 9 characters. Does X password need to be only 8 characters.

 

My new password is 9 characters long. I just added a special character to my old password. 

Edited April 13 by doghog

[RTShaker]

1 hour ago, bigbenboys said:

X would not let me reuse my password. It has 1 cap, 2 numbers, and 9 characters. Does X password need to be only 8 characters.

That's odd. I did mine last night, re-used my old password, and didn't get that message.

[Victory!]

I’m still having trouble today.

[Jeaannie55]

I’m having trouble again, after changing my password yesterday, this time it’s saying it’s us not you and to try again later

[Arizona Wildcat]

5 threads this week.    Solutions from those more tech savvy than me.

Clear browsing history and cache

Change password

Uninstaller and reinstall app.

If I CAN sign in I wonder if I am on the wrong website.

[Maryann9975]

I've been having problems for several days. Today I tried clearing the cookies, I tried changing my password and it would not let me - get the message "it's not you it's us". I tried calling Celebrity and was on hold for over an hour and gave up. Do they want me to cancel my future cruises?

[doghog]

3 minutes ago, Maryann9975 said:

I've been having problems for several days. Today I tried clearing the cookies, I tried changing my password and it would not let me - get the message "it's not you it's us". I tried calling Celebrity and was on hold for over an hour and gave up. Do they want me to cancel my future cruises?

Changed my password yesterday. Just logged in using my laptop, windows 10, Google Chrome. No issues with the app. 

Edited April 13 by doghog