windango Posted April 14 #1 Share Posted April 14 We filed on 3/10/24 and got the confirmation from Omni Agent Solutions but have heard nothing since. Has anyone else gotten a response? We filed a claim with Allianz as well since we had trip insurance but they won’t process our claim until we get a denial from Omni. Link to comment Share on other sites More sharing options...
Catsgonebad Posted April 15 #2 Share Posted April 15 I am still waiting for a denial letter (which is specific to my tour, not the general letter they sent out). The denial letter is something my travel insurance (AIG travel guard) needs before they can work on my claim separately . Omni agent solutions said they were waiting on instructions from Argo Surety last week. I have tried contacting both by phone today and only got a busy signal from Omni and voicemail from Argo Surety. I keep plugging away at this. Link to comment Share on other sites More sharing options...
Rare island lady Posted April 27 #3 Share Posted April 27 I have received more than 20 letters (both in the mail and email) of the same form letter stating the bankrupt situation. Nothing past that. I prepaid for a B2B (2 week) cruise for next month that they bullied me into paying in full in advance a year ago. I am out more than 15K. Really sick about it. Link to comment Share on other sites More sharing options...
Catsgonebad Posted April 27 #4 Share Posted April 27 I called Omni Agent Solutions asking for a reference number that would go with my case. After many calls, I finally received a submission confirmation number ( which tells them that they received all my information and documents) . Supposedly, they have looked at my information and have sent it on to Argo Surety. I’ve called them many times and emailed asking when they are going to send us instructions. I have yet to get a response from them. 1 Link to comment Share on other sites More sharing options...
nanrandy Posted May 1 #5 Share Posted May 1 I have submitted all the claim forms as required. As everyone else seems to say I heard basically nothing until today. I received a thick set of documents titled " to all holders of claims entitled to vote on the plan" The mailing also included an "open letter from the creditors committee" which says the committee recommends rejecting the plan. Also included was more legal papers "notice of hearing to consider the adequacy of the disclosure statement and confirmation of the second amended joint chapter 11 plan filed by the debtors and related voting and objection guidelines. Finally, "joint ballot for voting to accept or reject the second amended joint chapter 11 plan ..." I am not an attorney, and hope I don't have to hire one to get the deposit money back that I paid to American Queen Voyages. We paid AQV $8,000 for deposits on a number of cruises, and the ballot that I received shows a "vote amt" of $1300. Does anyone have any idea what to do with this package. I would really rather not lose all of our deposits. Thanks for everyone's help, Randal Bruckner Link to comment Share on other sites More sharing options...
Rare island lady Posted May 2 #6 Share Posted May 2 13 hours ago, nanrandy said: I have submitted all the claim forms as required. As everyone else seems to say I heard basically nothing until today. I received a thick set of documents titled " to all holders of claims entitled to vote on the plan" The mailing also included an "open letter from the creditors committee" which says the committee recommends rejecting the plan. Also included was more legal papers "notice of hearing to consider the adequacy of the disclosure statement and confirmation of the second amended joint chapter 11 plan filed by the debtors and related voting and objection guidelines. Finally, "joint ballot for voting to accept or reject the second amended joint chapter 11 plan ..." I am not an attorney, and hope I don't have to hire one to get the deposit money back that I paid to American Queen Voyages. We paid AQV $8,000 for deposits on a number of cruises, and the ballot that I received shows a "vote amt" of $1300. Does anyone have any idea what to do with this package. I would really rather not lose all of our deposits. Thanks for everyone's help, Randal Bruckner I received an email early morning yesterday. Had two forms attached in a link to be filled out, which I did and sent off. In "snail" mail I received that ballot the same day, that was totally different than the claims forms. I sent the two first forms certified with return receipt, which gives me paper trail of when I submitted. Will send the ballot choice out today. I was bullied to pay in full over 19 thousand dollars for my B2B cruise on Empress. Was not happy about doing that, but they insisted I would lose the large promo credit they had given me earlier if I did not. Claimed it was a mistake in the wording online. Should have had enough red flags at that time, but did not listen to them. My huge mistake. My ballot show 12K for the 19 they owe me. Not sure what is up with that. I have a feeling I will never see that money again, but if I get anything at all back, it would be better than nothing I guess. Huge financial hit to pay that much with nothing to show for it. Link to comment Share on other sites More sharing options...
sewmor Posted May 3 #7 Share Posted May 3 I too have received the documents that have been mentioned, I am fulling out the first set of claims in the email I received from Argo Surety. I have started claims with my credit card company and the insurance company which I purchased travel insurance from. I have no idea what to do about the ballot, I don't want to hire a lawyer and I don't want to accept it. What if we simply don't return it and they don't have enough votes to continue? I also must say for a company such as American Queen who have been in business for a long time they are not treating their former customers well. No response from them on emails or telephone. calls. 1 Link to comment Share on other sites More sharing options...
Rare island lady Posted May 3 #8 Share Posted May 3 Agree. It really is terrible we have to go through all of this, when it should just be automatic that they refund our money. So sorry I ever booked this this company. They were a PITA from the very beginning. 😡 Link to comment Share on other sites More sharing options...
nanrandy Posted May 3 #9 Share Posted May 3 I still have not received the email documents that were mentioned by a couple of people. Who did these documents come from and what info are they asking for? Link to comment Share on other sites More sharing options...
Rare island lady Posted May 3 #10 Share Posted May 3 1 hour ago, nanrandy said: I still have not received the email documents that were mentioned by a couple of people. Who did these documents come from and what info are they asking for? From the Surety Company. Two different names, Hornblower and Argo. Link to comment Share on other sites More sharing options...
windango Posted May 4 Author #11 Share Posted May 4 9 hours ago, sewmor said: I too have received the documents that have been mentioned, I am fulling out the first set of claims in the email I received from Argo Surety. I have started claims with my credit card company and the insurance company which I purchased travel insurance from. I have no idea what to do about the ballot, I don't want to hire a lawyer and I don't want to accept it. What if we simply don't return it and they don't have enough votes to continue? I also must say for a company such as American Queen who have been in business for a long time they are not treating their former customers well. No response from them on emails or telephone. calls. I hope you have better luck with your travel insurance than we have so far. They won’t do anything without a formal denial from AQV and their insurance first and we can’t even get that. We bought insurance through Allianz and they closed our claims but did say they could be reopened when the documents were received. Link to comment Share on other sites More sharing options...
nanrandy Posted May 5 #12 Share Posted May 5 We just got a "proof of claim" form from the bankruptcy court to fill out and return. Hopefully this is one step closer to a refund, Seems like we keep sending the same info over and over, but nothing happens. I guess we will just have to keep jumping through the hoops and remain hopeful. Link to comment Share on other sites More sharing options...
Catsgonebad Posted May 5 #13 Share Posted May 5 I’m filling everything out. I have contacted a lawyer from Credit Committee ( listed on the 2 page letter that came with voting package) to ask if opting out would prevent us from getting the refund from the Surety. He said that the voting for the plan and the surety refund were to different processes going on parallel at the same time but more than that he couldn’t tell me. The Proof of claim is to show that you have a right to vote on the bankruptcy plan. Link to comment Share on other sites More sharing options...
Rare island lady Posted May 5 #14 Share Posted May 5 38 minutes ago, nanrandy said: We just got a "proof of claim" form from the bankruptcy court to fill out and return. Hopefully this is one step closer to a refund, Seems like we keep sending the same info over and over, but nothing happens. I guess we will just have to keep jumping through the hoops and remain hopeful. Hoops is right. Geeez....it's so obvious they owe us money. They just want to delay...delay...and make us work for it. Perhaps they are hoping we will just give up....not!! 😡 Link to comment Share on other sites More sharing options...
nanrandy Posted May 24 #15 Share Posted May 24 We just got an email yesterday that sounds to me like progress toward getting our money back. Hopefully, this person will get our claims to the insurance company so that they can be paid to us. I am not an attorney, so would love to hear from anyone else about their interpretation of this document. Link to comment Share on other sites More sharing options...
Rare island lady Posted May 24 #16 Share Posted May 24 Received the same form letter. Hopefully it is not just more "smoke up our nose". 😕 Link to comment Share on other sites More sharing options...
windango Posted May 25 Author #17 Share Posted May 25 (edited) We got it as well and are also hopeful it means progress. I don’t really care who refunds us, whether it’s through our trip insurance or the cruise line. We just want our money back! Edited May 25 by windango Typo Link to comment Share on other sites More sharing options...
Rare island lady Posted May 25 #18 Share Posted May 25 6 minutes ago, windango said: We got it as well and are also hopeful it means progress. I don’t really care who refunds us, whether it’s through our trip insurance or the cruise line. We just want our money back! Me too...though I am not holding my breath. Don't want to be called "blue girl". 😉 BTW...love your pretty kitty picture! Purrrr..... Link to comment Share on other sites More sharing options...
Catsgonebad Posted May 25 #19 Share Posted May 25 It appears that Omni is suing Argo for not refunding customers in a timely matter. That maybe why they hired a customer representative to speed things along. There is some issue as to who is paying what. Link to comment Share on other sites More sharing options...
Rare fb0075 Posted May 29 #20 Share Posted May 29 Every CC will dispute and credit your MONEY!!!!!!! Mine was credited by visa immediatly! 1 Link to comment Share on other sites More sharing options...
Wizpharm2 Posted May 30 #21 Share Posted May 30 I contacted my credit card (Discover) and that also immediately provided a credit. However, once they competed their investigation, the credit was reversed. Not every credit card covers travel refunds due to bankruptcy. Link to comment Share on other sites More sharing options...
Rare fb0075 Posted May 30 #22 Share Posted May 30 REALLY-----------Had no idea Link to comment Share on other sites More sharing options...
Catsgonebad Posted May 30 #23 Share Posted May 30 I finally got &12,600 out of my $12,932 claim from my travel insurance. They covered the cost of the trip but not the cost of our premium excursion ($332). Still hoping to get that back from AQV but we’ll see. I called Omni to let them know that all but excursion was covered by my insurance. They were a little confused but I think they understand now. Meantime I’ve called Argo Surety ( have NEVER gotten a response from them) to let them know the changes in my claim. Link to comment Share on other sites More sharing options...
Rare island lady Posted May 30 #24 Share Posted May 30 1 hour ago, fb0075 said: Every CC will dispute and credit your MONEY!!!!!!! Mine was credited by visa immediatly! When was that? Link to comment Share on other sites More sharing options...
windango Posted June 8 Author #25 Share Posted June 8 On 5/29/2024 at 5:54 PM, Catsgonebad said: I finally got &12,600 out of my $12,932 claim from my travel insurance. They covered the cost of the trip but not the cost of our premium excursion ($332). Still hoping to get that back from AQV but we’ll see. I called Omni to let them know that all but excursion was covered by my insurance. They were a little confused but I think they understand now. Meantime I’ve called Argo Surety ( have NEVER gotten a response from them) to let them know the changes in my claim. Who was your insurance through, if you don’t mind saying? We had Allianz and they won’t do a thing without at least a denial from AQV/Omni/Argo Surety or whoever they are. Link to comment Share on other sites More sharing options...
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