Unlimited Premier Dining

[luckybecky]

3 hours ago, arizonaperson said:

 

 

 

And to prove the point, this graphic does not say you can have unlimited anything. It says unlimited MEALS -- and Princess defines what is a meal. Usually in my experience on other lines, that would include an app, entree, and dessert. Also usually all the bread you can eat. And often a soup or salad plus a specialty app. So I don't see the problem. 

[cruise_critical]

Of course the unlimited specialty dining in the Premier Package just means unlimited entries during the cruise, not unlimited meal selection from the menu. Surely he knows this also but is just making a fuss for the sake of it?

 

For example, Royal Caribbean's Chops Grille; you can order unlimited number of main courses as part of the standard cover charge which is cool, but the lobster is not included and is an extra $21 upcharge item.

 

On the otherhand, Princess specialty dining has never been "unlimited". e.g. Even after paying a standard cover charge for the meal, you can only order 1 main course. However, to their credit, the cover charge is cheaper than the Chops and even the lobster is included!

 

Intreresting thought is... I don't know if anyone has tried to attend 2 specialty dining venues in 1 night (e.g. 5:30pm at Crown Grill and 8pm at Sabatinies) but by their marketing, that should be allowed?

 

 

 

Edited 11 hours ago by cruise_critical

[555]

3 hours ago, cruise_critical said:

Intreresting thought is... I don't know if anyone has tried to attend 2 specialty dining venues in 1 night (e.g. 5:30pm at Crown Grill and 8pm at Sabatinies) but by their marketing, that should be allowed?

 

So far I've read many different opinions on what everyone here thinks unlimited means except what Princess's definition is on the subject.

What you post above sounds plausible although I don't think Princess thought people would attempt to do it. 

[Oxo]

12 hours ago, memoak said:

Princess menus are very clear about up charges and up barges are printed i

on the menus. This all started from a blogger looking for clicks. If you look at the Crown Grille menu there are sections that show special steaks and other items and show up charge amounts. When I went to the pizzeria the special pizzas are in a separate section and the server pointed out that they were not part of packages. Some people are taking unlimited to mean anything I want regardless of what the menu says

Where does it state on the Crown Grill menu, if you have Premium, that you may only order from what side or what options? Maybe I am looking at an old menu. I see the up charges, but not what is only what a passenger may select if he/she has Premium pkg.

[Oxo]

12 hours ago, oteixeira said:

It's quite clear you are calling me out, but these (above) are your words.  Are you saying I am not allowed to have my opinion and experiences that contradict the original poster and youtube person?  

 

 

Yes, I am calling you out. You don't have to be so snarky and calling people clowns. Your opinions and experiences are accepted when stated in a civil way. This is not a political forum.

 

[Abercrombie2019]

1 minute ago, Oxo said:

Where does it state on the Crown Grill menu, if you have Premium, that you may only order from what side or what options? Maybe I am looking at an old menu. I see the up charges, but not what is only what a passenger may select if he/she has Premium pkg.

If there is an upcharge shown for an item, then it is not included in any package. The Terms and Conditions for the Premier package are clear:

 

Unlimited Specialty Dining meals: It is recommended that guests make  Specialty Dining reservations pre-cruise using the Princess® App. Princess Cruises reserves the right to pre-assign Specialty Dining times and location. The Specialty Dining included in a Package is for restaurant cover changes only and does not include menu items subject to supplementary charges. Availability of Specialty Dining reservations may be limited on certain cruises.

 

Casual Dining with pre fixe meals: are available at a ship's casual dining venue locations and allows the guest to enjoy unlimited pre fixe meals at casual dining venues.  Casual Dining Service Charges are included in the Packages. At the included venues, guest will be able to select one option from each menu section on the price fixe menu (for example, one starter, one entrée, one dessert) per seating; no substitutions, revisions, or other changes will be permitted to such menu. Exact meal options, availability, and other details will be determined by the casual dining venue and are subject to change. 

[Oxo]

2 minutes ago, Abercrombie2019 said:

If there is an upcharge shown for an item, then it is not included in any package. The Terms and Conditions for the Premier package are clear:

 

Unlimited Specialty Dining meals: It is recommended that guests make  Specialty Dining reservations pre-cruise using the Princess® App. Princess Cruises reserves the right to pre-assign Specialty Dining times and location. The Specialty Dining included in a Package is for restaurant cover changes only and does not include menu items subject to supplementary charges. Availability of Specialty Dining reservations may be limited on certain cruises.

 

Casual Dining with pre fixe meals: are available at a ship's casual dining venue locations and allows the guest to enjoy unlimited pre fixe meals at casual dining venues.  Casual Dining Service Charges are included in the Packages. At the included venues, guest will be able to select one option from each menu section on the price fixe menu (for example, one starter, one entrée, one dessert) per seating; no substitutions, revisions, or other changes will be permitted to such menu. Exact meal options, availability, and other details will be determined by the casual dining venue and are subject to change. 

' and does not include menu items subject to supplementary charges.' Yes I agree with that. But show me and others where it says you may only order from the Left side of the menu! 

[Abercrombie2019]

8 minutes ago, Oxo said:

' and does not include menu items subject to supplementary charges.' Yes I agree with that. But show me and others where it says you may only order from the Left side of the menu! 

Why would I have to show you that?  It isn't a claim that I made, nor one that I have endorsed.  Why would the menu spell out the terms and conditions of the Premier package?

 

The menus for each Specialty Restaurant are organized differently.  The upcharge items may be separated on a menu for one of the Specialty Restaurants.  (For Casual Dining, I know that the "fancy" pizzas at Alfredo's are segregated in their own area on the menu.  I think that the casual sushi restaurant might also have a segregated menu for items that do not fall under the fixed-price menu.  I can't testify that they are on the right or left side of the menu.) 

 

Perhaps you are taking an off-the-cuff internet remark too literally?🙂

Edited 4 hours ago by Abercrombie2019

[oteixeira]

22 minutes ago, Oxo said:

Yes, I am calling you out. You don't have to be so snarky and calling people clowns. Your opinions and experiences are accepted when stated in a civil way. This is not a political forum.

 

You are right.  I should not have said that, I was in a way last night.  Other then that sentence, I do stand by everything else I said.  Youtube is set up to promote negative (you can research it) and creators (many of them) know this and as such are doing negative thumbnails, trying to cause reactions like this thread to get more views, etc.  It's how they get views, which is how they make a living.

 

At the end of the day we disagree.  I feel like what you see above (in post number 56) makes it clear that anything that is a supplementary charge is not included in the package, left side of menu or right.  You disagree.  That is fine, a lot of other folks are on both sides of the fence on here as well, not just us.

Edited 3 hours ago by oteixeira

[CDNCruiser55]

8 hours ago, startedwithamouse said:

The definition of a premium dessert unfortunately isn't a scoop or two of gelato. 

 

Actually, the terms of service does define Premium Desserts as being at a venue where dessert is available when the venue is open but not including SMiZE.

 

There is no exclusion for one scoop of Gelato. There is no mention of being restricted to only fancy oversized sundaes or what is listed on a 'premium dessert menu'. It is just dessert at a venue that serves dessert during open hours of the venue but excluding SMiZE ice cream.

 

I have heard that people have been forced to pay for one scoop of gelato with plus/premium. This is not my experience but it is unfortunate that this happens. We passengers should demand Princess live up to their legal terms and conditions rather than try to nickel and dime us.

 

[Abercrombie2019]

4 minutes ago, oteixeira said:

Youtube is set up to promote negative (you can research it) and creators (many of them) know this and as such are doing negative thumbnails, trying to cause reactions like this thread to get more views, etc.  It's how they get views, which is how they make a living

THIS 🔼.  There are content creators that have criticized youtube for the way that their system works.

 

This is why there are videos titled "Worst Ship Ever!", "Worst Cabin Ever!", "Brutal Review!", "Brutally Honest Food Review!".  I started to watch one of the "reviews" and could not believe that someone would spend the time to try 5 different donuts from International Cafe and give a straight faced review of each donut.  Time that I will never get back.😂

[CDNCruiser55]

3 hours ago, 555 said:

So far I've read many different opinions on what everyone here thinks unlimited means except what Princess's definition is on the subject.

What you post above sounds plausible although I don't think Princess thought people would attempt to do it. 

I don't think if you can book two dinners in the app but maybe if you booked the second meal directly at the restaurant or if you walked up and they had a free table. I couldn't imagine eating anything else after a crown grill meal though.

[oteixeira]

20 minutes ago, CDNCruiser55 said:

 

Actually, the terms of service does define Premium Desserts as being at a venue where dessert is available when the venue is open but not including SMiZE.

 

There is no exclusion for one scoop of Gelato. There is no mention of being restricted to only fancy oversized sundaes or what is listed on a 'premium dessert menu'. It is just dessert at a venue that serves dessert during open hours of the venue but excluding SMiZE ice cream.

 

I have heard that people have been forced to pay for one scoop of gelato with plus/premium. This is not my experience but it is unfortunate that this happens. We passengers should demand Princess live up to their legal terms and conditions rather than try to nickel and dime us.

 

I am on the Sun in 100 days and Premier.  I have no interest in the 2000 calorie (I am guessing/joking) sundaes.  I will be interested in a nice scoop of Stracciatella and will see if they charge or not (and I am getting it either way).

[memoak]

1 hour ago, Oxo said:

' and does not include menu items subject to supplementary charges.' Yes I agree with that. But show me and others where it says you may only order from the Left side of the menu! 

They were referring to the sushi menu which has the packages on the left and everything on the right states ala carte pricing

[Oxo]

55 minutes ago, Abercrombie2019 said:

Why would I have to show you that?  It isn't a claim that I made, nor one that I have endorsed.  Why would the menu spell out the terms and conditions of the Premier package?

 

The menus for each Specialty Restaurant are organized differently.  The upcharge items may be separated on a menu for one of the Specialty Restaurants.  (For Casual Dining, I know that the "fancy" pizzas at Alfredo's are segregated in their own area on the menu.  I think that the casual sushi restaurant might also have a segregated menu for items that do not fall under the fixed-price menu.  I can't testify that they are on the right or left side of the menu.) 

 

Perhaps you are taking an off-the-cuff internet remark too literally?🙂

I was not specifically tasking you to show where it states that you may only order from selected items or part of the menu. 

That is the issue.

 

We all understand that Upcharge items are not included. But, where does it say that you can only order certain items that are not Upcharge items? 

 

I think we all understand that we can not order at one sit-down x number of items either.

Princess has a problem and they need to clarify it. Not us on this forum. Princess has made a big mistake with the Sun Princess. Deck 19, moving restaurants, Unlimited Dining, etc. Until Princess resolves these issues, guests have every right to complain about the noise and confusion. Princess caused that - NOT the guests.

[Oxo]

57 minutes ago, oteixeira said:

You are right.  I should not have said that, I was in a way last night.  Other then that sentence, I do stand by everything else I said.  Youtube is set up to promote negative (you can research it) and creators (many of them) know this and as such are doing negative thumbnails, trying to cause reactions like this thread to get more views, etc.  It's how they get views, which is how they make a living.

 

At the end of the day we disagree.  I feel like what you see above (in post number 56) makes it clear that anything that is a supplementary charge is not included in the package, left side of menu or right.  You disagree.  That is fine, a lot of other folks are on both sides of the fence on here as well, not just us.

OK, you have your opinions of YouTube.

 

I do not disagree with the UPCHARGE ITEMS as not included.

 

I disagree with a menu that allows you to only select from a certain portion of the menu or selected items that are not UPCHARGE ITEMS without it being defined on that menu. Have a great day!

[Oxo]

4 minutes ago, memoak said:

They were referring to the sushi menu which has the packages on the left and everything on the right states ala carte pricing

So, if it states ALA CARTE pricing those items are not included in the package? Where does it state that on the menu? Where did you find that info? Too bad Princess didn't state that clearly.

Thanks for your interpretation. 

[cruisepest]

The real problem is what does "unlimited" mean ? 

 

Sep 23, 2024 — 1. lacking any controls : unrestricted; unlimited access. 2. boundless, infinite; unlimited possibilities. 3. not bounded by exceptions : 

 

The above is from Webster's dictionary. 

 

The problem is Princess is saying something is unlimited and then putting restrictions on it. That makes it not unlimited and could be seen as false advertising.

 

 

Federal law says that ad must be truthful, not misleading, and, when appropriate, backed by scientific evidence. The FTC enforces these truth-in-advertising ...

 

Princess is walking a fine line with the new "Unlimited Promotions"

 

[memoak]

12 minutes ago, Oxo said:

So, if it states ALA CARTE pricing those items are not included in the package? Where does it state that on the menu? Where did you find that info? Too bad Princess didn't state that clearly.

Thanks for your interpretation. 

Look at the left side of the menu it states what comes with the packages. 

[oteixeira]

2 minutes ago, cruisepest said:

The real problem is what does "unlimited" mean ? 

 

Sep 23, 2024 — 1. lacking any controls : unrestricted; unlimited access. 2. boundless, infinite; unlimited possibilities. 3. not bounded by exceptions : 

 

The above is from Webster's dictionary. 

 

The problem is Princess is saying something is unlimited and then putting restrictions on it. That makes it not unlimited and could be seen as false advertising.

 

 

Federal law says that ad must be truthful, not misleading, and, when appropriate, backed by scientific evidence. The FTC enforces these truth-in-advertising ...

 

Princess is walking a fine line with the new "Unlimited Promotions"

 

I suppose you are welcome to sue them, but if this really was the letter of the law every wireless carrier in the USA that offers "Unlimited data" would be out of business from being sued, because they all have caps and small print involved (for the most part).  

I think when it comes to advertising the word Unlimited is used fast and lose.  Just in the cruise space:

NCL: Unlimited open bar (but does not included any drinks that are over 15 dollars (so not really unlimited)

RCL: Unlimited Beverage Packages that doesn't include Starbucks, which last I checked is a beverage.  Also does not include all the wine onboard, some you only get a 40% discount on.
-Unlimited dining:   * Chef’s Table and culinary activities are excluded.

Also: (from Royal Carribean Blog)

 

À la carte restaurants, on the other hand, put a price on each menu item. Instead of offering one set price per meal, you’ll have to pay for each individual item.

How does this work with a dining package? Depending on the restaurant, you’ll receive either $20 or $35 in food credit. You can put this credit toward appetizers, main courses, or desserts.

 

And on and on....

[arizonaperson]

I posted Kai menu in #23. Here’s a portion of that menu. This is  a sample menu not necessarily from The Sun. Set menu cover charge is spelled out whether you have a package or just want to go and pay the cover charge if on standard cruise fare.

Edited 2 hours ago by arizonaperson

[memoak]

1 minute ago, arizonaperson said:

I posted Kai menu in #23. Here’s a portion of that menu. This is  a sample menu not necessarily from The Sun.

Thanks for making my point. The menu clearly give people with packages 2 choices anything else is extra. Up charges and ala carte items in all dining venues are not included 

[Abercrombie2019]

34 minutes ago, Oxo said:

So, if it states ALA CARTE pricing those items are not included in the package? Where does it state that on the menu? Where did you find that info? Too bad Princess didn't state that clearly.

Thanks for your interpretation. 

 

The terms and conditions state that "the specialty dining included in a package is for restaurant Cover Charges only and does not include menu items subject to supplementary charges."

 

The menu defines what the "Cover Charge" includes.

 

It may be convoluted, but the information is there.

 

Edited 2 hours ago by Abercrombie2019

[sanger727]

1 hour ago, CDNCruiser55 said:

 

Actually, the terms of service does define Premium Desserts as being at a venue where dessert is available when the venue is open but not including SMiZE.

 

There is no exclusion for one scoop of Gelato. There is no mention of being restricted to only fancy oversized sundaes or what is listed on a 'premium dessert menu'. It is just dessert at a venue that serves dessert during open hours of the venue but excluding SMiZE ice cream.

 

I have heard that people have been forced to pay for one scoop of gelato with plus/premium. This is not my experience but it is unfortunate that this happens. We passengers should demand Princess live up to their legal terms and conditions rather than try to nickel and dime us.

 

 

That is crazy.  I guess you could order one of the premium sundays, but have them hold everything but the ice cream? 

[Oxo]

38 minutes ago, memoak said:

Look at the left side of the menu it states what comes with the packages. 

Please post a pic of the menu. TIA