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uktog

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Everything posted by uktog

  1. It also causes issues in the kitchen focusing on getting 12 meals out to the pass simultaneously and this impacts on service for other guests. We saw two groups of 6 (yes the models the influencers and their camera folk) as to have 3 tables of 4 put together when they arrived at Fil Rouge one night. The General Manager was called and she said no. Unfortunately they then shouted across the place but at least the waiters were only taking orders from one table at a time
  2. Sunday can have the day trippers out. Took me an hour last weekend to just up the road from the dockyard. Roadworks in Edinburgh and a breakdown just before the bridge. It’s quite unpredictable but I’ve rarely done it in 30 minutes
  3. Could I suggest you aim to be at the car a little earlier. 30 minutes from Leith to Rosyth is optimistic during commute times which starts around 3 these days. It’s a route I do a lot and one I’d say is 45 minutes is the minimum during rush hour as you’ve got to get out from Leith as well. Even with its “hard shoulder” it just takes a little breakdown and everything really slows down on the bridge as well
  4. Given that TA credit is refundable, you could book the excursions now and pay for them and then once your cruise is over your credit balance offsets your original spend (assuming you havent spent on board for other things that was not covered by other OBC)
  5. OBC from your TA rarely appears until boarding. You can’t make speciality reservations before boarding. Speak to your TA about what they can do re your excursions
  6. Azamara wisely opted to cancel that voyage on Journey. They are going from Singapore direct to round Africa which reduces lost revenue days and minimises risk. There have also been challenges with port authorities in India and Sri Lanka and Myanmar is right off the agenda so I would expect them to take some time to rework all the schedules involving moving ships out of the Mediterranean to Asia or Australia
  7. uktog

    New Azamara CEO

    Yes got an email about that event. Not sure the timings work for us but we will see. Might send in a question anyway
  8. I remember our first time meeting him when he was on his first contract as an assistant waiter
  9. This cancellation was made several weeks ago. Are you not aware of the situation in the Middle East? No cruiseship is doing that route for obvious reasons
  10. uktog

    Onward Champagne

    Unless you pay corkage, the pool bar were following the correct procedures
  11. Recently on Journey most ports were 48 hours before but some were 72 hours
  12. Unfortunately it only takes the walk to Princes Street out. Due to congestion no drop offs are possible nearer I’m afraid.
  13. Give me a mosquito over a midge any day (and I’m Scottish)
  14. And if you want to pay for a transfer at point the Edinburgh teams run from the disembarking at Newhaven to the New Town and further on
  15. I think the onboard booking benefits should stay in full (discount and OBC) if a cruise is moved by the cruise line. It’s the very least that should be done to aid retention. I also think the guest should get to choose if they want their original other booking perks or the ones attacking to the new booking (but not both!)
  16. uktog

    Tote bags

    We have been given them on both Quest and Journey in the last six weeks - however we now pack a spare one just in case, it adds virtually no weight and having got caught out on Onward and it was a right pain we learned our lesson
  17. I can see that issue though other cruise lines seem to manage the issue no problem. I just get frustrated that its obviously possible for them to take 7.30 bookings - I know some regular guests get 7 or 7.30 all the time - but its not made generally available.
  18. Indeed that’s why I’d like Azamara to open up the schedule for these time slots officially- it would work for so many guests
  19. I’m now sailing on lines that have limited pre booking and on Azamara. The limited pre booking where the line allows one reservation only works fine as it allows me to be sure I have a reservation for a “special date” if one arises during the cruise. It’s stressful but manageable so long as you keep a track of cruise -60 days when all bookings open. On balance I like that approach. One line varies the number of bookings you can make and when you can access it depending on your room category. That does give issues and quite a bun fight the day bookings open for standard cabins not least because higher ups may have block booked as Phil describes. I don’t like that approach. The Azamara system works up to a point for me. I’ve never had an issue getting a reservation but I have had to be flexible with dates/times/venues. Given the new tarrif for specialities I think problems will be even less particularly taking account of how good Discoveries has been at least on two ships. What I do really think needs changing is the rigidity of the two sitting timings. I know people have correctly pointed out that they’ve managed to negotiate reservations at 7:15 or 7:30 but staff make it feel like such a big deal to do this. I think they should be changing to reflect what the other lines and indeed shoreside restaurants do in running a multiple sitting operation with reservations being available every 15 minutes across the opening times. If small shoreside galleys can do this to Michelin standard so can Azamara. I think the binary option of reservation windows is what adds to the tensions. And suite guests should be charged the penalty if they don’t cancel at least 24 hours ahead unless for extenuating circumstances. (A penalty is advertised but the managers are pressured to waive it). Some frequent suite dwellers seem to expect their precise table to be available every night regardless of whether they come or not. I know it really frustrates the restaurant managers but they can’t say a thing. It’s not fair on other guests.
  20. I wish we’d had the opportunity to buy that adventure- even if I was not allowed off. I see Greg Redfern is back for more star gazing and there are potentially big meteor showers to see next week - how wonderful
  21. Intercontinental Strings. Just back. Fabulous hotel wonderful views and right by Shinagawa station making getting around so easy including coming in and out to airports. As we’d luggage the hotel arranged us a beautiful car through Royal Limousines for hardly any more cost than an ordinary taxi.
  22. No you need to set up your sharing arrangements before booking eg at the single and solos event
  23. Deck 9 Windows Cafe Port side or on embarkation day there may also be a second booking station on the Pool Deck as well
  24. No there is a desk on the port side of Windows Cafe deck 9 which is staffed 10-1600 each day. In addition on embarkation day they are there from 12 and often also have a second booking station set up on the Pool Deck. You are far more likely to be successful with reservations if you visit yourself. On embarkation day you may not see your butler until late afternoon and a lot of guests will already have made direct bookings. Its an Urban myth that butlers have access to more slots than the reservation desks
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