My gripe: false advertising, annoying emails, phone calls from CVP & Promotions I’ve asked to not contact me, errors in folio- refunds to wrong credit card, misinformation by Future Cruise staff, poor customer service.
However, they gave plenty of notice to me for the Star cancellation and I expect nothing except for my deposit back.
I have done this several times.
Taxi from London hotel to
Victoria Coach Station
( not train station). 10 am
Princess reps check you in
Take luggage- goes directly to your cabin
90 minutes directly to ship ( traffic- longer)
see personalizer to book online under Travel or call them
I do prefer getting the statement the night before disembarking. Last 4 cruises I have gone to Guest Services and also use the machine near GS to print my own folio.
On my last two cruises on Royal & Regal in past year it was very noticeable that there were less crew servicing the MDR & buffet areas. Much different from my previous cruises.
This same one made errors in my Sun suite booking. Told us to buy FCD on app ourselves and told us the D0 category on SUN included Signature benefits- which was wrong. Regal in Feb. I am sure others are more helpful. On the Royal in Sept the female was very helpful.
We tried this.
They are now handed over to the on-board Future Cruise dept/ princess promotions people.
Gave us a real difficult time and it never got added to our account. Regal in October
Yes, it is becoming the norm. Good advice above to find a travel agent and not deal directly with Princess. I do not deal with Princess CVP, others do.
Absolutely!
Except I would not count on it if life threatening.
They cannot get too many things right anymore in my opinion.
They do have it noted on the app, but I have found no follow through, lately.
The head waiter and the food manager will need to be alerted on the ship. Too much information does not get passed on. Also, communication issues exist- not all serving passengers understand English or accents.
This is my opinion.
I will add that I have spent money in the shops, spa, casino & specialty restaurants, but much less recently.
My cabin mate is very good at entering draws and lucky at bingo, so we’ve ended up with a few excellent freebies.
IMO- Princess does not follow through very well anymore. You need to speak to the staff in the dining rooms each day.
you are probably making the right decision, however on my last HAL- cruise, I and a few others could not eat much of the meals in the dining room- poor quality food and few vegetables.