Oceansaway17

And Disney as well. Both NCL and DCL will reply to any requests for changes by saying “no problem I will be happy to help” I DO NOT hear those words from HAL any more and that is why I started this thread. If I have helped anyone then you are welcome. The rest of you, well keep your faith in a company who won’t use the above words that NCL and DCL does.

How rude to assume perks. I do not drink or gamble or use internet on ships so do not make unkind comment. I wanted to change my Iceland cruise to a Norwegian only cruise due to what is happening in Iceland with earthquakes and volcanic activity. And I was in an interior room. HAL just doesn’t want make changes only new booking or cancellations.

Called competition and who plays nice with customers

I would not even take a free cruise from HAL at this point

Thanks for agreeing.

one more time folks. I was told early in the year if I purchased the Protection plan with a NRD, I could make changes. And the agent did admit that it has now changed. Where is that fair that a new policy effect things already booked. I hope all of you have your drinks, taxes, shore excursions all increase because of a recent policy change. HAL just seems to do whatever crap they want to. I have lost respect. I was hoping to share information to help others and instead ya all just flame me. I hope HAL makes more changes and some of you then change your mind.

Royal won't keep your deposit, they will yes charge you a fee but they will accommodate you. Just so you know, when a reservation number is cancelled, then a new one brings into play new promos and lots of neat little things they can use to argue with you and charge or deny. Why does it even have to change. It is their way of overcontrolling and keeping deposits of a person who just wants to move to another itinerary on the same ship. I have met TA while travelling on other ships and they do NOT like HALs way of doing things. It loses the trail and is not what competition does. In the past I have never lost money with NCL for any changes or cancel. Even one time when I actually had an NRD. Usually, they have Ref deposits. I guess HAL has to be a bit mean because of all the longer cruises with the expensive rooms and folks making changes. I do criticize them for their pricing, promos, and practices. I hope all the other lines do better over the next several years and that HAL goes in the tank.

I was not asking for a refund I just wanted to move the money to a more expensive sailing. HAL really wants to satisfy the folks on 14 days cruises or longer and they want to satisfy those in expense suites. a solo person in an interior room just does not deserve a break. But hey you keep on loving HAL and thinking their business is wonderful. Me nope. Heck HAL doesnt really even want families or kids on their ships much either. says a lot.

I asked the agent if I had a refundable fare could that be moved to a different sailing and they said NO. So the issue is more than the deposit type. It is about making changes. Guess they do not like doing them. Like I said before, I called NCL once and they told me no problem, things happen will be glad to make a change for you. I DO NOT get this from HAL. Lousy way to do business. I merely wanted to share but it does appear some folks will argue and take HAL side. oh well Me thinks the do not have a good system for handling reservations. All they want to do is cancel completely and start over. Again, other lines even with Carn Corp do not re assign a new reservation number. They keep the same one. HAL needs to keep up with then industry. And some folks on cc need to stop adoring HAL so much.

nice. all the surveys must have worked because the Oasis of the Seas had nicer mattress lately as well. best ones for me have been CCL. yes I said them. Horizon good mattress, noisy doors to balcony though. No sliders but real doors that slam loudly. oh well

oh my never saw that coming. I guess the doggie too? thanks for letting me know.

but they forget to tell you if you want changes to your sailing, you must cancel and then start all over again. They make more work and confusion that other lines. by the way, I do not always get that prompt. I am beginning to think one MUST use a TA for HAL to read all the fine print and to handle the unclear issues.

this is a rather cloudy area and not spelled out. their promos is all about the price and they have such small confusing fine print that IMHO makes them despicable.

even if refundable they will not transfer to another sailing. HAL seems to have a computer system that wants to create a new number to changes. Other lines do not do this. As one who tries to travel on a lot of them. TRUST me when I say HAL has the worse setup and they hide behind their so called promo codes. Like I said, making changes is not something they want to nor keeping reservation number the same either. I was told a year ago if I did want to make a change it would be find if I had vac Protection. So I did add it at the time of booking, and now they have again updated their rules. Just called the mariner society and all she did was stick me with someone who could not help and was told upper management treats all changes as cancel and restarts. And he was nasty to tell me other cruise lines does this too. Nope they do not RCI, Celebrity, Disney will let you make changes and just charge $100 fee. So for all you who just love HAL, just know they play games with your money that other cruise lines DO NOT. Sure wish I could meet that CEO of HAL to chat. Because CCL is looking better and better.

perhaps all these are taking up too much space and a lot of threads are more personal too.

ok because I have not seen him post on cc for a long time. glad he is alive then.

I wanted to change my sailing to another date for next year and yes, I bought the protection plan. So now the new policy is any sailing you cannot ask to move to another one and transfer the deposit. I even bought the protection plan. So, my $300 deposit is lost but oh if I filed a claim, I could get back just $90. how nice. Ok something is wrong with this policy and no other line does this to folks. Not the sister companies or others. HAL wants your money but does not want to handle changes. They insist on making a new booking all over again. So now in the last 12 months I have lost 500 dollars due to their so-called policies that frankly is disgusting IMHO. Say what you want about CCL or NCL or others, they would never treat me this way. Just so mean to lock in a person and not allow any changes. It all has to do with Non refundable deposits and buying the protection plan does not matter. But I was not asking for it back. I wanted to move my cruise back two weeks on the same ship out of Copenhagen. Sorry HAL but your games with deposits and bookings are not competitive. I would never give a penny to any more of your ships and so now I just need to find a way to get off their private sales brochures. Hope you all think twice before booking with HAL because I cruise all others and I know I would not be losing my money for asking for a change.

What is? ships or service or itineraries or prices? I mean all lines have issues especially NCL

I have been away for several weeks and now back to realize the daily is locked down the next day so why? makes it hard to reply now

Thanks. Figures they would make us wait

I was surprised by this when embarking on Oct 28th in Miami for Horizon. Funny though on day 3 smelled pot on board anyways

Aw yes they were wonderful when I was on the Oct 28th cruise

I am surprised Johnlala is not on board? In fact I have not seen his name on boards recently.

I do agree and I liked my Vision OTS more than I thought so I will most likely keep my reservation for now because of Athens.

That is why I picked this ship since she starts in Athens instead of Rome.