SeaShark

Again, I'm sorry, but I feel like there is either information or context that is missing here and that make this hard to understand for those of us who were not there at the time. Reading the quote above, one would think: Hostess: Good Evening, Welcome to Teppanyaki, may I help you? Guest: Yes, we have a reservation for three people. Hostess: OK, but your child is NOT allowed to go in the restaurant. I can't image that this is what happened, but this is what was described. I find it difficult to understand how or why the Hostess would just declare that your daughter is not permitted to enter the restaurant. Some relevant details are missing here, while other, non-relevant, details are provided as I'm certain that the fact that your daughter is smart, beautiful, and slightly shy has nothing to do with this issue.

I'm sorry, but you lost me right away. How can your daughter both "share without issue" AND "eat off the kids menu"? Is she sharing what you ordered, or are you eating some of what she got from the kids menu? And FWIW, it isn't new or hidden, in fact it is plainly posted on NCL's website

The answer is really simple...people, in general, are more likely to complain than not. This is why you see the "complaint department" but not a "compliment department". Think about the big picture...THOUSANDS of people are onboard for each and every Breakaway sailing. When you see "a lot of unhappy people" think about how many there are vs how many people are happy and simply saying nothing.

Google is your friend. Here is one example where NCL did this very thing: https://consumerrescue.org/cruise-fiascos/cruise-line-do-not-sail-list-banned-from-cruising/

If you're doing anything "wrong", it would be jumping to conclusions on me. You had this great insight as to how the cruise line could easily and obviously fix their issue...I'm just stunned that...given your obvious industry insight...that cruise lines aren't banging down your door in an attempt to hire you. Your ability to understand how the industry works has to come from somewhere...I just hate to see it wasted.

No...I get that. What I don't get is how it is you're not putting together slideshows to convince boards since you speak from a point of expertise. You could be making bank with your great ideas and insight instead of wasting it pontificating here.

Well, if you really have a way to "easily make the information more transparent", then by all means...sell it to the cruiselines who should all jump at the chance to benefit from your expertise. If what you claim is true, then any company adopting the practice wins because of the multiude of grateful customers they will have as a result.

Maybe the issue is trying to divine a solution when there isn't even agreement on the existence of a problem that needs solving. Could say this about a lot of things...sales tax for example...yet we all can go to the store and survive without the same level of trauma that the service charge brings to allegedly informed cruisers.

Its hardly difficult...and certainly not "as difficult as possible". You simply can't do the slightest cruise 101 level research without becoming informed about service charges...its an industry standard. Heck, this entire thread started as a result of an article comparing service charges across the industry...with that kind of info, "difficult" is the wrong word. NCL is $20 pp/pd or $140 for a 7 day cruise...easy as pie to add that to the price when shopping...we all received those math skills at the elementary level. If is really presents such a problem, simply ask your TA for options with the total out-the-door price listed. Any TA worth their salt will happily provide that info.

While this might be your opinion, there is simply no way that you know what it is that entices "newbie cruisers that NCL is trying to attract". That aside, people looking for the lowest advertised price are not going to be NCL's market as evidenced by the fact that NCL doesn't offer the lowest advertised price...a number of options exist with lower advertised prices.

They are just as aware that there are other cruise lines as you are aware that there are other guests.

We all have to live within our budget. However, if you are to the point where you are worried about nickels and dimes, perhaps it is time to consider a more affordable cabin category.

So your TA just started back in the office in Jan and that justifies her not properly informing you? And you pay for this service? No wonder you need to seek answers online...I'd be asking for my money back.

Both signs that your choice for a PCC or TA was a poor one and something that you should change. Question #1, of course, is why your PCC/TA didn't completely explain your booking to you at the time you made the reservation? Or why didn't you ask what it was you were buying at the time? You should know what the promo codes are before you hand over your deposit.

Nope...that isn't what I said at all...those are your words, not mine. Personally, I think twisting what someone says just to argue against it is what is pathetic. FWIW, I don't think you have to be "married to NCL" to be here, however, I think if you declare...I'm done and want to find another line, then you should not. IOW, if you've decided to move on, then move on...don't hang like a spurned ex.

I am always amazed by these threads. People want to know what each and every code on their reservation stands for, yet they...for some never-explained reason...are terrified to ask that the PCC or TA who is being paid to handle their reservation explain the codes.

Yet here you are . . . like someone sitting in the car outside of their ex's house. FWIW, if you really are looking for another line, you won't find one here. So? How is this relevant? $4 for the item + $1 service charge is $5 that you have to pay. If I use your "logic", then $5 for the item + $0 service charge is $5 that you have to pay. No difference. None. This is only a problem if a person can't functionally understand 4+1=5. Is that the issue you think needs solving? Component pricing is so commonplace in society that I'd argue that anyone who is confused by it should not be making their own financial decisions.

In case anyone would like to review, here are the dailies from the Norwegian Prima's 1/29/23 sailing. Prima7.pdf Prima1.pdf Prima2.pdf Prima3.pdf Prima4.pdf Prima5.pdf Prima6.pdf

And how exactly would that be possible? Based on your description, this is nothing more than people with a shared interest booking the same cruise. Without group status, they can't control public spaces on the ship and reserve them for private parties. Without group status, even if they all go to the pool at the same time, they can't control the music played or the scheduled activities.

Sorry...meant to say that YouTube is NOT a US only site...

The sad part is, regardless of how many satellites they send into orbit or how many ground stations they construct, shipboard internet will never match the speed of off-ship internet. It will always be slower than what people want, and thus the complaints will never stop. Remember, we are a society of people who sit in front of the microwave thinking "Hurry".

I don't know...anyone can throw out numbers, but without looking at the big picture, numbers can be misleading. #5 and 177,700 subscribers sounds so great....but consider: The video has 7,200 likes. So only 4% of his subscriber base even likes the video. While we know how many subscribers there are, we aren't seeing the number of views. I think there is a big difference between someone who hits the subscribe button and someone who actually watches the content. Are those 177k people watching? If so, why so few likes? 177,700 subscribers. Given the US population, that means that only 0.05% (that is 1/20th of 1 percent) of the US subscribe. When you consider that YouTube is a US only site, that percentage drops dramatically.

That is the problem with "seems like" as a troubleshooting tool. Given that the OP reports that others in the roll call had no issue, it would seem unlikely that the issue with the app AND the webpage. It could just as easily be an issue with the OP's account or with their PC/Phone. FWIW, the TA doesn't have to "fix" the computer problem...they just have to make the desired bookings on behalf of their paying client. The TA should be able to do that with even having to know that the OP is having PC/Phone issues.

Kind of makes you wonder exactly what the TA does do... They are getting paid for something.

Actually, I'd question whether you "have" to call at all. As far as I know, there is no contractual obligation on the guest to call, correct? Given that this is the literal day of sailing, what is the real difference between calling and just being a no-show?