Silver Spectre

Mea Culpa, the website actually showed the P2P reduced price based on the D2D price, so rather a cheeky misrepresentation IMHO. It was only a discount of £200.

I appreciate that we come from a an older demographic than @ggo85and have been cruising for 30 years, however we graduated from Princess Cruises to Silversea to get away from most of the suggestions above. For us Silversea’s USP’s are what attract us and the long downward trend to becoming another American dominated mid market line are what give us nightmares.

You might look at the Dawn, Lisbon to Ft Lauderdale in Nov 2023 if you want a warmer and more southerly crossing.

Well the Venetian Society cruise in September this year is currently showing as £1300 per person cheaper than SS on one of the big U.K. discounters, that is serious discounting. Why on earth would anyone book it direct.

Thanks @ggo85for your travelogue. If you give the MD or one of the Head Waiters 24 hours notice, and it’s available, they will produce almost anything that you wish for. For instance, if you like hot Foei Gras it can be provided for lunch or dinner.

It’s going to be christened the Silver Noseadays 😎

Sailing out under Tower Bridge is magic, however the Wind is now an expedition ship, which means no CD and no proper entertainment. It also means that most stop will be serviced in Zodiacs, no tenders as these are now only used as lifeboats. Other than that it’s sort of 250 versus max 600 guests, a main dining room v a number of different restaurants. You will enjoy either.

AT1's (Additional Tier 1) are a special class of bond that confers a right to convert into shares at some point, sometimes called Coco's. The Swiss Markets Authority (Finma) has used a clause to trigger a complete write-down (17.3B$) of these but is protecting the shareholders (to a small extent!). Because of what the Swiss have down its likely to light a fire under all AT1's and is bound to have a further ripple effect.

I wouldn’t normally post here but I cannot think of a more appropriate place, so this is “sockgate” from a nameless Silversea ship.

That’s mainly because it’s a long way from the States and too far for many Americans to travel to. We’ve been travelling to the Seychelles since the early 80’s and apart from the occasional World Cruise visit it’s rare to hear an American accent.

Not Vistas but there were Terrace Suites on one side of deck 5. If I remember correctly they were changed when the boutique was remodelled some years back.

We first met Captain Zanello on the Muse 6 years ago and have sailed with him more than once since COVID. He is the most personable of the new generation of SS captains.

There is no "class" set up on SS. You only pay extra for space and position of the suite.

Bye bye Nova and hello Dawn. We have now transferred and the only thing lost was the two category upgrade which SS has refused to honour for the Dawn booking. Pretty petty really.

We still wanted to do something with plenty of sea days and we have friends on the Dawn t/a. We have sailed extensively with SS since 2004 and have rarely had any issues when on the ships. We have had the occasional cancellation, change to a charter etc, or in the case of the last year, two complete reschedules. Prior to the pandemic we have always been able to work something out with the London office, but things have changed dramatically over the last 18 months. At present it’s a balance between loving the ship board product and hating the office based chaos and appalling lack of communication. Without being more specific it comes down to the current leadership or lack of it.

Currently working on a transfer to the Dawn transatlantic with my TA, not helped by SS not answering their phones promptly. The acid test will be whether they will honour the 2 category suite upgrade that we had on the Nova cruise. At least they can’t bin the sea days on a transatlantic, I hope! 😎

Finally a response from my SS consultant which was basically ‘**** happens’ in the cruising world. Customer service non existent.

Unfortunately correct.

Unfortunately not. Just not interested anymore.

This will have been written by the same marketing flunky who wrote the change communication for our Dawn cruise last year and who obviously hates sea days. Putting that aside, thanks @John117 for posting it in its entirety. You could write to BM via the Guest Relations department in London or you can contact her by email barbaram@silversea.com

The website has now been changed but no news from SS.

I have still not heard from our TA yet and an email to my London based SS consultant has produced zero response. We had a weird email from the Shore Concierge dept in Monaco on Monday telling us that a tour we had booked in Madeira had been cancelled for ‘operational reasons’, but nothing else. There has been a certain amount of info gleaned from other TA’s on the site that cannot be mentioned, in summary there will be no compensation offered and guests will be able to ‘request’ a transfer to another voyage. As our reasons for this cruise, sea days, bridge instruction, the Azores and the Cape Verde islands have all been erased from the itinerary, we will almost certainly cancel it. It is currently well outside any penalty period. I seriously doubt that we will ever book another cruise with SS that is more than 3 months away from the sailing date.

No because the website still shows the cruise as originally booked. Changing one but not the other is confusing.

And before bothering to contact us or our TA, MySilversea has been updated with all the new ports. This is further evidence of Silversea’s total inability to communicate with its guests in a timely manner. BM should hang her head in shame.

I hope you are not on the 29th September sailing Lisbon to Lisbon via the Azores and Cape Verde as it’s just been changed to a Med cruise. I haven’t seen the email yet, however the London office has confirmed the change, but have no idea why. I’m getting incredibly frustrated with SS, this is now the third cancellation or screwed up change in just over 12 months.