mrstanley

The bathrooms on the Voyager, Mariner and Navigator are outdated compared to the two newer ships. The stall shower is very small and has one tiny dish to put soap or your shampoo. They usually fall off! The lighting is awful. The shower/tub combination on the Mariner is dangerous! The storage is adequate.

What happened to the passengers from the previous cruise who were in quarantine and not allowed to disembark in Yokohama ?

Gray Lady: You must realize that most of the passengers on your cruise will be selecting shore excursions 365 days out. By the time you are able to select the excursions will more than likely be sold out. Especially if the ship is full.

Did you have a direct flight from Lisbon back to USA or a stop in Europe ?

My main complaint is being notified 2 weeks before a cruise that a booked shore excursion has been canceled. Not the fault of Regent but unfortunately it’s too late to book another for that port as they are sold out. Shore excursions are booked a year in advance… they book out. We have been cruising with Regent since 2001 and are experiencing more excursions being canceled for a variety of reasons.

It’s unacceptable to go to ANY port where the infrastructure is that bad where there is not enough tour operators or tours available to a ship with 700 passengers. Don’t tell your passengers to figure it themselves!

We were notified yesterday by a email from Regent that our shore excursion in Kodiak , Alaska was canceled. We immediately called Regent. The other shore excursions are sold out . Regent agent would not waitlist us for the other excursions as he said there were too many passengers on the waitlist. We were told to go that morning in Kodiak and perhaps someone will not show up for their excursion. Needless to say very annoying! Regent needs to make sure that ALL passengers have the ability to book a shore excursion!

My friend onboard said that the Passover Seder was fabulous! Good to hear that.

I waited 2 hours just to ask a question not related to booking flights.

John the sailor: What oddities are you referring to? We board the Explorer on April 25.

Ohiootter: You need to do your research on routes to your destination. We were able to get flights a few years ago that I presented to Regent that they didn’t offer me until I brought it to their attention. Do your homework!!

Regent will book your flights 210 days out if u deviate. 75 days if you don’t. Airlines will book your flights 320 days out. Of course u can search the airline website for flight routes. I use Expedia to search for flights. You need to be careful about connection time! I’ve found Regent Air to be bad about this! Just my experience with them.

I want to ask the Air Department if they will fly me back from Madrid instead of Barcelona. We want to stay in Spain for another week after debarking in Barcelona. We need this information in order to plan our trip. We are too far out to book flights . $ 75 to ask ? Totally ridiculous!

Did everyone need to show a Negative Covid test when boarding?

Regent offers NO shore excursions in Dutch Harbor, Alaska. What a wasted day.

Perhaps Regent should give passengers a Shore Excursion questionnaire to fill out… not online. List all the excursions on their cruise and have them rate them on a scale. Give space for comments. Maybe Corporate could actually see how passengers feel about the excursions.

Labonnevie: I do the same thing. Regent should be providing that important information needed when selecting a shore excursion. I just canceled a shore excursion due to the amount of time spent on a bus to get to the destination.

Pappy1022, Your excursion tour tickets and other information is in your suite when u board. There is a complete booklet of all the tours that are offered on your cruise. In this packet is a precise description of each excursion… with exactly how much time traveling from place to place. This information should be included in the description of the shore excursions online when you are deciding what to do.

I agree with welshfamily. Provide information on distances travel time involved. I’ve actually called Regent to get this information only to be told we don’t have it. They do as they do almost the same excursions on their itineraries. Its vital to me when I’m selecting shore excursions as I’m not interested in sitting on a bus for 2-3 hours to see something. The Destination Department has not been very helpful regarding this information.

I’ve found the staff working in the Destination Department to be clueless . They have no idea on what these excursions really involve… they read the same literature that I do. They are there to just process paperwork. Ive even called Regent directly and basically it’s the same. They just book your excursion or change them for you. No reason for any crew to be rude or indifferent.

I saw a man at a Sunday brunch in CR wearing flannel pajama bottoms! He was not asked to leave! I once saw 2 passengers in Chartreuse dressed in sweatpants and hoodies. when I complained to the manager he just shrugged.

We were on an excursion having to board and unload the bus several times during the excursion. There was a man with a walker on this excursion. He fell outside the bus. I rushed over to help the driver get him up. To be honest he had no business on this excursion. Not surprised he fell as the ground was very rocky and uneven. Luckily he wasn’t hurt. I’ve seen too many passengers struggle to get on and offer the tenders. Talk about scary.

I’ve seen very few passengers planning their own shore excursions while on a Regent cruise. Doing this is not easy. The biggest issue is finding a tour that coincides with the time you are in a certain port. Another issue is getting back to the ship before it leaves… it’s not Regents responsibility. Another cost added to your cruise. Another issue is that in many instances the ship is docked distances from the main areas of where tours go. We have 3 future cruises booked but I expect to see the same issues with the shore excursions. Some excellent, some ok and some bad.

Portolan: Thanks for your excellent update!!! Regent should know what’s going on regarding Covid testing and inform passengers with the correct information. Were there any passengers who tested positive when doing the test at the hotel provided by Regent and denied boarding? Someone in management at Regent needs to know that tests were not required at boarding!

We been cruising with Regent since 2001 and have well over 200 nights and have been on all the ships multiple times. We have seen a decline in the food and the complimentary wines. Service is still great! Decline in the entertainment.