Ironically I just received, last night, a rather lengthy surgery on the MDR.
The survey covered everything from menu design, food choices, lighting, sound, place settings; and yes, expectations of wait staff.
I have come across this message
When I called it said the two rooms were booked under different promotions, and for some reason the system would not let you do any bookings for one room from the login for another room.
It makes absolutely zero sense but they would not or could not fix it
I can call CS and ask "What is the current protocols for "XXXX" and they will tell me.
There isn't always a need nor a request for reservation number nor personal information; if there had been, then the CS agent would read off the same script that we all see on the website.
I agree with everyone’s assessment about the CS issue regarding reliability.
One thing I must wonder, however, in this case. What was the question asked of CS? Requirements on cruises embarking Barcelona, or requirements for a TA sailing?
Nothing to do with tips and everything to do with accountability, and the ability to prove that one received “X” number of free drinks if they should happen to challenge it.