That stinks. I can accept sometimes things get fouled up; I will not accept a lack of responsibility and certainly won't tolerate blaming third parties.
Only if the head waiter did something other than come to your table to remind d you of the post cruise survey.
I haven't had a "tip-able" interaction with the head waiter in a long time.
Check out AWAY luggage, bit of a pill to swallow initially, but I have never looked back. Lifetime warranty, that they have stood behind, no questions asked, for me
Boilerplate language that does not apply to the itinerary of the OP.
If this were accurate information, then the following would be true.
“You can use a passport (the ultimate ID) unless it expires in 6 months, then it’s worthless, but don’t worry just bring a birth certificate and a drivers license”
nonsense