Orleanscruiser

December 1, 2016

To share any questions or concerns with our guest relations team after your cruise, please click below. Standard Response time is 15 business days from receipt.

•Email Guest Relations

Phone

1-866-234-7350

Mailing Address

Norwegian Cruise Line Guest Relations, 7665 Corporate Centre Drive Miami, Florida 33126

Hours of Operation

Mon-Sat: 9am - 5:30pm ET

or

Norwegian Cruise Line (NCL)

How do I contact a passenger directly on Norwegian Cruise Line?

norwegian-cruise-lineDial 1.888.NC SHIPS (627.4477), select the ship, and enter your credit card information. Please use American Express, MasterCard and Discover Card, only. Calls are limited to 10 minutes. Once connected, dial:

Norwegian Breakaway: 1#

Norwegian Dawn: 2#

Norwegian Epic: 3#

Norwegian Gem: 4#

Norwegian Getaway: 5#

Norwegian Jade: 6#

Norwegian Jewel: 7#

Norwegian Pearl: 8#

Pride of America: 9#

Norwegian Sky: 10#

Norwegian Spirit: 11#

Norwegian Star: 12#

Norwegian Sun: 13#

Norwegian Escape: 14#

November 15, 2016

. So sorry to hear this

Rest in Peace, Harriet. we will miss you

thoughts and prayers to your familly

November 13, 2016

Can I get Beef sausages, or failing that vegetarian ones? The menus seem to say they are all pork which I don't eat. Holiday breakfast is not the same without sausages :eek:

We were on the breakaway last spring and I am not allowed to eat pork and on a no-salt diet (medical dietary restrictions ) I called the access desk and they made arrangement that I get the proper food

From the NCL WEBSITE

Important Information for Guests with Special Needs

The fun and excitement of Freestyle cruising should be able to be enjoyed by everyone. That's why we are committed to providing all of our guests the freedom of choice to cruise your way.

In order to accomplish that goal, Norwegian Cruise Line has a seasoned group of cruise professionals who are specifically trained to meet your needs through our dedicated toll free number for accessible travel 1-866-234-7350). Norwegian Cruise Line's team of Access Coordinators at the Access Desk have experience in furthering Norwegian Cruise Line's mission to provide a safe and accessible cruise experience for all guests with special requirements to the extent that is feasible. The Access Desk Coordinators will discuss with you your needs and expectations for your cruising experience. You or your travel agent will be contacted so that we can try to meet your needs prior to your cruise as soon as we receive your Special Accommodation Requirements Information form available from our Access Desk. Norwegian Cruise Line has Access Officers who will be the primary go to person for all of your needs.

In order to make your cruise experience as enjoyable as possible and so that we can try to meet your specific needs, call 1-866-234-7350 (voice), fax (305) 468-2171, send an email to accessdesk@ncl.com or have your travel agent contact us.

Special Medical Dietary Requirements and Diabetes

Guests with food allergies should contact the Access Desk to discuss Norwegian Cruise Line's policies and procedures concerning special diets and your specific allergies prior to your cruise. Because the vessels are supplied all over the world, it may be easier to meet your specific food allergy requirements in some countries, but very difficult in others. We can arrange to have no sugar and low sodium meals for guests with those specific medical dietary restrictions upon request. Refrigerators are available in many staterooms for storing insulin

November 6, 2016

I may need to cancel a 10day cruise about 30 days prior to the departure date. We know we will lose the amount paid for the cruise, but will we also lose the port charges. If anyone has any experience like this, I would appreciate any info.

Thx

http://mrose.org/cc/Cancellation_Fee_Schedule.pdf

November 1, 2016

So "offer extended" but no idea until when...?

Free at Sea

Terms & Conditions

Booking Window: November 01, 2016 - November 30, 2016 11:59 pm EST

Applicable Sailings: 3 nights or longer sailings

Studios & Insides: Pick 1 Offer

Oceanviews, Balconies & Mini-Suites: Pick 2 Offers

Suites & Haven: Automatically gets Specialty Dining Package, Ultimate Beverage Package, Free Stateroom Service Charge, 250 Minutes of Free Internet and *Extra Guests Sail Free (on select sailings).

Offer is not applicable to categories IX, OX, BX & MX.

Norwegian Sky and Pride of America sailings are not eligible for this offer. Pride of America in Hawaii offer details listed on Hawaii Free at Sea Terms & Conditions

Free at Sea choice(s) must be selected at least 48 hours prior to sailing and cannot be changed on board. Bookings made within 48 hours to departure can choose promotion at time of booking.

Offer is for new individual FIT reservations and new speculative groups delegates.

Qualifying new individual FIT reservations can be moved into an existing speculative group and count towards tour conductor credits.

Offer is not valid for affinity groups or tour operators and cannot be held as group block.

Offer is capacity controlled and can be withdrawn at any time.

Singles paying 200% of voyage fare qualify.

Guest cannot substitute or customize this offer. All guests in stateroom must choose same offer.

Government taxes, port expenses & fees, and discretionary on board service charges are additional.

Cancellation Fees also apply based on the booking/sailing date; therefore, Norwegian Cruise Line strongly recommends the purchase of travel protection on all bookings.

Not applicable to chartered dates and group types: CMI OP EVENT, CMI OP LG EVENT, INCREG & INCLARGE

This is a cruise only offer. This promotion is not applicable on the land portion of cruise-tours or bundles.

No components included in this offer have any monetary value, are non-refundable and non-transferable.

Offer and combinability with other promotional offers is subject to change at any time per Norwegian Cruise Line's discretion. Other restrictions may apply.

Applicable to NCL MIAMI, NCL INTL, AUSTRALIA, NCL BRAZIL, and NCL ASIA. Not applicable to CE and UK offices.

Unlimited Beverages:

Applicable to guests 1-2 on the reservation.

Guest must be at least 21 years of age at time of sailing to qualify for the Ultimate Beverage Package. Guests under 21 will receive the pop package.

Variety of spirits and cocktails, wines by the glass and bottled or draft beer up to $15 USD. Includes fountain pop and juice, and non-alcoholic beer.

A 20% discount will be given on bottles of wine (champagne and sparkling included) purchased on board.

Does not apply to the Ice Bars. Does not include room service, package sales, bottled water, ship specific promotions or beer buckets, designated super premium brands (subject to change), bottled wine, mini bar purchases, fresh squeezed juices, Lavazza coffee beverages, wine dispenser, energy drinks or vending machines.

Guest who receive the Pop Package may obtain fountain pop at any bar, lounge or restaurant throughout the duration of the cruise.

Guest's cheque may reflect applicable VAT and/or taxes for certain ports or itineraries.

Guest is responsible for 18% gratuities & service charges on the retail value of the Ultimate Beverage Package and/or Pop Package prior to cruise, except when booking a Haven or Suite.

18% gratuities & service charges on the retail value of the Ultimate Beverage Package and/or Pop Package are included when booking through the Australia office.

Retail value of Ultimate Beverage Package is $79 USD per person per day. Package price is subject to change.

Retail value of the Adult Pop Package is $7.50 USD per person per day. Package price is subject to change.

When booking a Haven or Suite category, gratuities related to beverage and pop packages are included.

Specialty Dining Package:

Sail Length Number Of Dining Package Meals Retail Value

3-9 Nights 3 $69 USD per person

10+ Nights 4 $84 USD per person

Package prices are subject to change.

Guest is responsible for 18% gratuities & service charges on the retail value of the Specialty Dining Package prior to cruise.

18% gratuities & service charges on the retail value of the Specialty Dining Package are included when booking through the Australia office.

Applicable to guests 1-2 on the reservation.

Food Republic, The Bake Shop, Ice Cream Bar, Gelato, specialty items in the Asian restaurant, Special Occasion/Holiday menus (New Year's, Christmas, etc.), Jazz Brunch, Wine Lovers and Murder Mystery lunches, and beverages are not included as part of the Specialty Dining Packages.

You may choose to dine in the following venues as part of your Specialty Dining Package for the corresponding upcharges: The Supper Club ($15 USD), For the Record ($15 USD), Ocean Blue ($15 USD), Bayamo ($15 USD), Cirque Dreams and Illusionarium ($10 USD regular seats/$15 USD premium seats/$35 USD VIP seating on Breakaway), Sushi Bar ($7 USD), Pincho Tapas Bar ($7 USD), and Raw Bar ($7 USD).

Specialty Dining Packages include one main course per person at Cagney's and Le Bistro restaurants. Additional main courses will be charged at the a la carte price listed on the menu.

There is no minimum or maximum to the number of meals that can be redeemed in a day, however each meal is counted towards the package.

Internet Package:

250 minutes per stateroom.

Internet package is per stateroom. One login per stateroom.

On Breakaway, stateroom receives an internet package of 250 minutes or 1000 MB of data.

Internet package includes activation fee.

Free Pre-Paid Service Charges:

Pre-Paid Service Charges are applicable to the 1st and 2nd guest in the stateroom 3 years of age and up.

Applicable to guests 1-2 on reservation.

Offer not applicable to guests 3-8.

Guests are responsible for onboard gratuities applicable to all other shipboard purchases.

*Extra Guests Sail Free (3rd & 4th Guest):

Offer valid for guests 3-4 sharing a stateroom with guests 1-2 paying full fare. Offer only valid on select sailings. 3 & 4 Guests Sail Free dates are subject to change at any time without notice. No deposit is required for qualifying 3 & 4 guests. If there are guests 5 - 8 in a reservation, those guests will be required to pay prevailing fares.

IMPORTANT NOTICE: Norwegian Cruise Line reserves the right to charge a fuel supplement without prior notice should the closing price of West Texas Intermediate Fuel increase above $65.00 USD per barrel on the NYMEX (New York Mercantile Exchange Index). In the event a fuel supplement is charged, Norwegian Cruise Line will have sole discretion to apply the supplementary charge to both existing and new bookings, regardless of whether such bookings have been paid in full. Such supplementary charges are not included in the cruise fare. The fuel supplement charge will not exceed $10.00 USD per passenger per day Norwegian Cruise Line is not responsible for typographical errors or omissions. Ships’ registry: BAHAMAS and UNITED STATES OF AMERICA. ©2016 NCL Corporation Ltd

November 1, 2016

Why do you cruise? Do you cruise to have gourmet dining? Do you cruise to have an unlimited amount of food available to you whenever wherever? Do you cruise to be at sea.... afloat on a vast ocean for days , sunrise and sunset?

I cruise to experience the sea! So peaceful, tranquil, beautiful. I don't cruise for lobster tails, filet mignon, buffets unlimited. I know others cruise for value, etc. Just curious.

What about you?

Sent from my iPhone using Forums mobile app

I go on vacation

October 31, 2016

Ok so I will start off by saying I'm new to cruising. That being said I will continue in to a two part question.

First I will be sailing on the ncl escape feb11 and I had gotten a balcony room so I received a drinking package and a restaurant package. With the restaurant package do I have to pay any additional charges or is it just the cover charge or is there a price per plate? Thank you

Second question is I'm planning a destination wedding for 2018 so I have plenty of time. How often does a ship change its ports of call and what reasons would they. I was thinking of doing the breakaway to the Bahamas but I don't want to miss my wedding day if they for some reason change the course. Thanks guys

Sent from my iPhone using Forums

you can check the term & condition for the free at sea promo

https://www.ncl.com/ca/en/cruise-deals/choice

scroll down the page and click on term & condition

October 19, 2016

Does the UDP cover all food items at specialty restaurants, or are there exclusions that you have to pay for on top? Are there limits in how many items you can order without paying extra? I'm not looking to waste a bunch of food, just wondering if we're each limited to just one appetizer/entree/dessert? It's been so long since I've sailed I can't even remember if you can normally order a second entree at the specialties, and last time we sailed the specialties were still a flat charge.

Sent from my iPhone using Forums

https://www.ncl.com/ca/en/specialty-dining-package/faq

October 18, 2016

Usually the UBP is not included on the island. Use the $50 to pay for some tropical refreshments!

Are you certain

The Ultimate Beverage Package Terms & Conditions

Norwegian's Ultimate Beverage Package includes a variety of spirits, cocktails, wines by the glass and bottled or draft beer up to and including $15 USD and unlimited fountain pop and juices at all bars, lounges, restaurants and the Great Stirrup Cay. A 20% discount will be applied to all bottles of wine purchased on board.

The Ultimate Beverage Package does not include room service, package sales, ship specific promotions or beer buckets, designated Super Premium brands (subject to change), bottled wine, mini bar purchases, bottled water, fresh squeezed juices, select Lavazza coffee beverages, energy drinks, vending machines, wine stations or spirits, cocktails, draft or bottled beer and glasses of wine over $15 USD. One (1) beverage per person per transaction. Package can be used in all restaurants, lounges, bars and Great Stirrup Cay. Any items over $15 USD will receive an $15 USD discount and the guest will be charged the difference to their account. Ultimate Beverage Package is not available on the Pride of America.

An 18% gratuity and beverage service charge will be added to all package purchases; your check may reflect applicable VAT and/or taxes for certain ports or itineraries. Packages must be purchased by all qualifying individuals residing in the stateroom or additional staterooms under the same method of payment for the entire length of the cruise. Packages may not be shared and are non-transferable and non-refundable. You must be at least 21 years of age to purchase any alcoholic package and to consume alcohol. See the terms of our guest alcohol policy. Other terms and conditions may apply. This package is not available for purchase on charters, sailings that are two (2) days or less and Pride of America. Guests purchasing this package on board during the dates of March 1st through April 15th will only be able to purchase on embarkation day.

Please note that rates are subject to change at any time at the discretion of Norwegian Cruise Line.

*Effective for Norwegian Sky sailings booked on or after 4/22/15: FREE Ultimate Beverage Package for sailings on or after 1/1/16. See full Terms & Conditions.

October 16, 2016

Anyone out there recently off the GEM with photos of these menus?

http://www.beyondships2.com/norwegian-gem-menus.html

October 15, 2016

Yes original booking was before it was raised, but thought it had to be pre-paid a while ago, or at least before final payment to get the rate grandfathered. There's actually nothing I can find on ANY of my documents saying $13.50 will be charged onboard.

https://www.ncl.com/ca/en/faq#service-charge

At what point in the booking process can the prepaid charges be added?

They can be added at anytime up to 24 hours prior to sailing.

How much are the service charges:

• $13.50 USD per person per day for guests staying in Studio, Inside, Oceanview, Balcony and Mini-Suite categories

• $15.50 USD per person per day for guests staying in Suite and The Haven categories

• Guests sailing to Hawaii will be charged an additional 4.275% Pre Paid Service Charge GET Tax

(This will be automatically added to your onboard account)

T

October 13, 2016

Royal Gazette, Bermudian newspaper.

5pm update

Hurricane Nicole is continuing farther out into the Atlantic, with the National Hurricane Centre at 3pm putting its eye 90 miles northeast of the island.

Nicole has caused serious damage to the island’s infrastructure, causing walls and roads to collapse, tearing roofs off buildings, ripping up trees, smashing boats against rocks and flooding numerous homes and roads.

Walls are said to be damaged along the Causeway, which is being assessed.

Flooding victims included Victor Scott Primary School, while Bailey’s Bay Cricket Club’s structure suffered extensive damage. Residents near Elbow Beach report a significant outflow from a broken pipe. Other details of damage are coming through to us this afternoon as residents emerge cautiously from their homes.

Looks like Ncl made the right decision regarding Breakaway itinenary

October 5, 2016

A lot of people posting in this thread seem to be caught up in whether or not the OP tipping an extra dollar was appropriate or not. Frankly that is not the point.

The point is the amount that was charged to their account was not the amount they had signed for. They went to guest services and brought it to their attention and they did not fix the error. That is WRONG.

Had the OP left a $10 tip and their account was charged $100 would everyone be more understanding of the issue?

I do think that in all likelihood it was an honest mistake and regardless if anyone thinks a $1 extra tip is appropriate or not, once an accounting error is brought to the attention of guest services it is their responsibility to fix the problem. They did not do this.

From personal experience there has been far too much of this happening on NCL lately and they need to correct this problem.

Rochelle

I agree with Rochelle ,

I wonder if the OP would have written

On my last cruise, I had an unpleasant situation at a specialty restaurant. I had the SDP, with prepaid tips, but I decided to add an extra tip to the bill, having received great service. So I clearly wrote "xx$" on the extra tip line. My account then showed a xx.xx$ charge at that restaurant. I went to customer service to mention the mistake and all they could do was "leave a note for the specialty restaurant". It never got corrected. I don't like to waste time on these unpleasant things during a cruise, so I let it go, just making sure I never extra-tip that specific waitress again.

I'm not sure if this is a common scheme from the restaurant staff or if this is just an honest mistake, but I learned from that and I started writing my extra tips with words and letters, just to make sure I don't open up the opportunity for the same situation ever again. Now I clearly write "xxx" on the extra tip line, with lines before and after, just like I would on a check.

So my tip for safely tipping extra is just this : Write everything in words, not in numbers. This will greatly reduce the opportunity for a hard-to-correct unpleasant mistake to show up on your account.

What kind of response we would be getting on this thread?

October 5, 2016

Maybe tipping is different in Canada .. It could be ;)

Canada's standard for tipping is similar to America's; however, the majority of Canadian food service workers receive the standard minimum wage (national average is $9.57). A minimum 15 per cent tip is expected in most restaurants.

October 4, 2016

2016-2018 Tender Ports

The following are tender ports:

Alaska, Canada, U.S. Pacific Coast & New England

Astoria, Oregon*

Bar Harbor, Maine

Catalina Island, California

Charlottetown, Prince Edward Island*

Gaspésie, Quebec

Icy Strait Point, Alaska*

Juneau, Alaska*

Ketchikan, Alaska*

Newport, Rhode Island

Rockland, Maine

Saguenay, Canada*

Sitka, Alaska*

Sydney, Nova Scotia*

Caribbean, Mexico & Panama Canal

Belize City, Belize

Basseterre, St. Kitts*

Cabo San Lucas, Mexico

Cozumel, Mexico*

George Town, Grand Cayman

Great Stirrup Cay, Bahamas

Gustavia, St. Barts

Harvest Caye, Belize*

Key West, Florida*

Manzanillo, Mexico

Ocho Rios, Jamaica*

Puerto Vallarta, Mexico*

Roatan, Bay Islands, Honduras*

Roseau, Dominica*

Samana, Dominican Republic

San Juan del Sur, Nicaragua

St. Thomas, US Virgin Islands*

Tortola, British Virgin Islands*

Hawaii

Kona, Hawaii

Lahaina, Hawaii

South America

Alter Do Chao, Brazil

Buzios, Brazil

Ilha Grande, Brazil

Ilhabella, Brazil

Porto Belo, Brazil

Puerto Chacabuco, Chile

Puerto Montt, Chile

Punta Del Este, Uruguay

Stanley, Falkland Islands

Europe

Bergen, Norway*

Cannes, France

Cork (Cobh), Ireland*

Dubrovnik, Croatia*

Edinburgh (Newhaven), Scotland

Falmouth, England*

Flam, Norway*

Geiranger, Norway*

Guernsey, Channel Islands, UK

Hellesylt, Norway

Helsingborg, Sweden

Inverness (Invergordon), Scotland

Istanbul, Turkey*

Kotor, Montenegro*

Leknes, Lofoten Islands, Norway

Monte Carlo, Monaco

Mykonos, Greece

Lerwick, Shetland Islands

Monte Carlo, Monaco*

Mykonos, Greece*

Naples, Italy*

Olden, Norway*

Santorini, Greece

Split, Croatia*

St. Malo, France

Stockholm (Nynashamn), Sweden*

Asia

Bali (Benoa), Indonesia*

Ha Long Bay, Vietnam

Ko Samui, Thailand

Komodo Island, Indonesia

Phuket, Thailand*

Australia, New Zealand & South Pacific

Airlie Beach, Australia

Akaroa, New Zealand

Alotau, Papua New Guinea

Bora Bora, French Polynesia

Bay of Islands, New Zealand

Fakarava, French Polynesia

Eden, Australia

Geelong, Australia

Gisborne, New Zealand*

Huahine, French Polynesia

Ile des Pins, New Caledonia

Kangaroo Island, Australia

Nuku Hiva, French Polynesia

Rangiroa, French Polynesia

Sydney, Australia*

Whitsunday Islands, Australia

* Indicates a port where ship can dock or anchor, varies by call.

October 3, 2016

Heard the waterfront is being replaced with Margeritaville?
Loved the picks I found online of The Waterfront and figured that would be one of our 2 or 3 go to places.

Uptown is being replaced by Margaretville not the Waterfront

The vibe is a great place to go and be away from the young crowd , you can get a pass at headliner on the first day there is a limited amount of pass availlable

September 27, 2016

I was asked to choose at the time of booking. I did not know selecting at a later time was an option?

Free at Sea: Terms & Conditions