I am currently on a World Cruise....and got that email. I was confused at the W9 was well. I immediately sent a response to the "please feel free to ask questions" about why I had to do that, but of course...being what they are...they never answered me.
There is no notary service on our ship...thus I had to pay 136 bucks (105 pounds) to notary I found online in Southampton England as one of our cruise stops. I had the concierge scan and send back to me, of which I downloaded and sent to the required email address.
This is the address for mailing and emailing:
Email to: Hornblower.Claims@ArgoSurety.com
or
Mail to:
Attn: Hornblower/AQV Claims,
Argo Group US
711 Broadway, Suite 400
San Antonio, TX 78215