Luvmesomeme Posted September 25, 2010 #1 Share Posted September 25, 2010 I'm due to sail tomorrow. All week I have been receiving either phone calls (which I have not returned) and emails stating the following. Due to the popularity of the ms Veendam September 26, 2010, 7-day Bermuda sailing, we are making offers to move your booking to alternative departure dates. Offer: Guests who choose to accept this offer will receive a 75% Cruise Fare Refund (does not include non-discountable amount or taxes/fees) and sail in similar accommodations to what they currently have (upgrades may be available, inquire upon acceptance). In addition, guests can choose to move to any one of the following departures (but is not limited to): · ms Veendam October 3: 7-day Bermuda sailing · ms Eurodam October 23: 7-day Caribbean sailing · ms Oosterdam October 16: 7-day Mexico sailing · ms Veendam May 1, 2011: 7 day Bermuda sailing Please call to inquire about possible offers to move to other 2010 Caribbean or Mexico or 2011 Bermuda Holland America Line cruises if none of the above dates work for you. Holland America Line can also assist with air change fees, please contact us for more information. Don’t miss out on this Special Offer Call888-628-8107 Monday – Friday 8 am to 5 pm Pacific Time the first offer was 50% *****Mind you I opted out of being contacted about upgrades and offers.:rolleyes: If only I had the flexibility to change plans on a moments notice I would take them up on it:D. Link to comment Share on other sites More sharing options...
matondo Posted September 25, 2010 #2 Share Posted September 25, 2010 What an amazing offer! My question is, if enough people don't take them up on it then what? Link to comment Share on other sites More sharing options...
jhannah Posted September 25, 2010 #3 Share Posted September 25, 2010 That's a substantial offer. Too bad it won't work for you. Link to comment Share on other sites More sharing options...
Rare kazu Posted September 25, 2010 #4 Share Posted September 25, 2010 it is a nice offer. I would imagine that people who have their air booked through HAL may very well accept it. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted September 25, 2010 #5 Share Posted September 25, 2010 Do agree that it is a good offer. But like you -- others just can't change thier vacation dates. Do enjoy your cruise. Link to comment Share on other sites More sharing options...
mamaofami Posted September 25, 2010 #6 Share Posted September 25, 2010 Interesting offer since October 3 is sold out.:confused: Link to comment Share on other sites More sharing options...
sail7seas Posted September 25, 2010 #7 Share Posted September 25, 2010 What category cabin are you booked in? Link to comment Share on other sites More sharing options...
RuthC Posted September 25, 2010 #8 Share Posted September 25, 2010 What a great offer! If HAL gives me the same offer I will be sorely tempted to take it. I do think using the word "harrassed" is a bit strong, though. HAL contacted you re: something other than an upgrade/upsell, and I think it fair of them to be able to reach out to you with this offer. By your own admission, you did not return the phone calls. They had no way of knowing you weren't interested in the offer, so they continued to try to reach you. I'm sure that if you had told them you did not want to change, they would not have contacted you further. Link to comment Share on other sites More sharing options...
bobalink Posted September 25, 2010 #9 Share Posted September 25, 2010 We also received some very tempting move-over offers from HAL for our cruise last month. I only wish we could have taken them up on them. Incredible deals. We just simply could not rearrange our work schedules and other commitments with private tour companies, hotels, etc. to make it work for us. What you consider "harassed" others may consider a huge blessing. Maybe someday when we are retired we will have the flexibility in our schedules to take advantage of some of those last minute offers. Enjoy your cruise! Link to comment Share on other sites More sharing options...
Atomica Posted September 25, 2010 #10 Share Posted September 25, 2010 Tremendous offer. Like many others, once my vacations are booked, they're pretty well set in stone as far as my employers are concerned. I'd have a tough time wrangling a last-minute alternative! However, I have no doubt that they'll get enough takers before the Veendam sets sail tomorrow evening. Link to comment Share on other sites More sharing options...
jjb415 Posted September 25, 2010 #11 Share Posted September 25, 2010 Interesting offer, but, they really don't have to call and email more than one time. Any more than that isn't really necessary, but, they do sound desperate don't they? ;) I would seriously be tempted........... Link to comment Share on other sites More sharing options...
wander Posted September 25, 2010 #12 Share Posted September 25, 2010 Unless you call and tell them after the first offer that you are not interested in ANY offer, how are they to know that going from 50 to 75% will not make you interested? Link to comment Share on other sites More sharing options...
KirkNC Posted September 25, 2010 #13 Share Posted September 25, 2010 When you booked the cruise you indicated whether you are interested in being contacted concerning these types of offers. If you are not interested just don't check that box :rolleyes:. Kirk Link to comment Share on other sites More sharing options...
sail7seas Posted September 25, 2010 #14 Share Posted September 25, 2010 Unless you call and tell them after the first offer that you are not interested in ANY offer, how are they to know that going from 50 to 75% will not make you interested? I agree. Link to comment Share on other sites More sharing options...
ariawoman Posted September 25, 2010 #15 Share Posted September 25, 2010 When you booked the cruise you indicated whether you are interested in being contacted concerning these types of offers. If you are not interested just don't check that box :rolleyes:. Kirk The OP did say they put on their reservation to not be contacted, if you read to the bottom of the post, it was in *** As for those making a stink over the verbiage used, "harassed" - if you look at the thread, the OP put a :D next to the subject line. I for one took that as meaning they were jokingly saying they were being harassed. I don't believe for one second the OP actually feels harassed by them, just slightly amused by HALs persistence. Link to comment Share on other sites More sharing options...
jjb415 Posted September 25, 2010 #16 Share Posted September 25, 2010 Unless you call and tell them after the first offer that you are not interested in ANY offer, how are they to know that going from 50 to 75% will not make you interested? You're correct, you wouldn't know. I missed the part where the OP said that the offer had been increased from 50% to 75%. My mistake. Link to comment Share on other sites More sharing options...
Luvmesomeme Posted September 25, 2010 Author #17 Share Posted September 25, 2010 The OP did say they put on their reservation to not be contacted, if you read to the bottom of the post, it was in *** As for those making a stink over the verbiage used, "harassed" - if you look at the thread, the OP put a :D next to the subject line. I for one took that as meaning they were jokingly saying they were being harassed. I don't believe for one second the OP actually feels harassed by them, just slightly amused by HALs persistence. I was beginning to get a little offended at some of the responses but thank you for reading it thoroughly and now I don't have to explain myself further. Sail7seas - I'm booked for a CA Lanai Stateroom Link to comment Share on other sites More sharing options...
serendipity1499 Posted September 26, 2010 #18 Share Posted September 26, 2010 I was beginning to get a little offended at some of the responses but thank you for reading it thoroughly and now I don't have to explain myself further. Sail7seas - I'm booked for a CA Lanai Stateroom I took your "harassment" heading as a joke too.. Hope you enjoy the Lanai as much as we did..We love the Promenade Deck' date=' but sometimes have problems getting seats together on sea days unless we get out at "the crack of dawn" ;)[/size'] We thoroughly enjoyed having our own designated chaises... Unfortunately DH is a bit disappointed about our Noordam cruise in Nov., as they don't have lanai cabins... He's already spoiled!:):) Have a wonderful time! Cheers.....:)Betty Link to comment Share on other sites More sharing options...
fridayeyes Posted September 26, 2010 #19 Share Posted September 26, 2010 FWIW, if anyone gets one of these offers but doesn't have HAL air, it's worth asking if they will comp your change fee. We took a bump off of our shortie coastal cruise to a 7-day Mexican Riviera itinerary and HAL was kind enough to offer an OBC in the amount of our change fees. :) Link to comment Share on other sites More sharing options...
KirkNC Posted September 26, 2010 #20 Share Posted September 26, 2010 The OP did say they put on their reservation to not be contacted, if you read to the bottom of the post, it was in *** As for those making a stink over the verbiage used, "harassed" - if you look at the thread, the OP put a :D next to the subject line. I for one took that as meaning they were jokingly saying they were being harassed. I don't believe for one second the OP actually feels harassed by them, just slightly amused by HALs persistence. My bad, I didn't read the "small print". Kirk Link to comment Share on other sites More sharing options...
Stakeout Posted September 26, 2010 #21 Share Posted September 26, 2010 as 'retired bums' HAL can send us all those offers anytime .. we are super-flexible... so 'send away' :D Link to comment Share on other sites More sharing options...
meterman2 Posted September 26, 2010 #22 Share Posted September 26, 2010 I didn't realize that overselling was happening in the cruise industry. Is it fairly common or something new? Link to comment Share on other sites More sharing options...
mamaofami Posted September 26, 2010 #23 Share Posted September 26, 2010 I'm wondering the same thing about over selling. What will they do if no one accepts their offer? Link to comment Share on other sites More sharing options...
woody14h Posted September 26, 2010 #24 Share Posted September 26, 2010 Boy would I like to be harassed like that. I feel slighted that HAL after 110 days at sea won't consider harassing me. I'm complaining to the ACLU. Link to comment Share on other sites More sharing options...
RuthC Posted September 26, 2010 #25 Share Posted September 26, 2010 I'm wondering the same thing about over selling. What will they do if no one accepts their offer? Increase the offer. Eventually, sufficient people bite. Link to comment Share on other sites More sharing options...
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