darceyg Posted August 16, 2012 #1 Share Posted August 16, 2012 How do you contact this guy? Thanks. Link to comment Share on other sites More sharing options...
Langley Cruisers Posted August 16, 2012 #2 Share Posted August 16, 2012 "Whatever"? "this guy"? Rude much? Seriously, if you use this attitude, I wouldn't expect a reply. :p But here you go, easily obtained online: AGoldstein@rccl.com . Link to comment Share on other sites More sharing options...
darceyg Posted August 16, 2012 Author #3 Share Posted August 16, 2012 "Whatever"? "this guy"? Rude much? Seriously, if you use this attitude, I wouldn't expect a reply. :p But here you go, easily obtained online: AGoldstein@rccl.com . Hi, Thanks for reply. Sorry didn't mean to appear rude. Just meant not sure of the spelling 'whatever'. Wasn't intending ruffling feathers quite the opposite actually :D Link to comment Share on other sites More sharing options...
airbus_guy Posted August 17, 2012 #4 Share Posted August 17, 2012 Hi, Thanks for reply. Sorry didn't mean to appear rude. Just meant not sure of the spelling 'whatever'. Wasn't intending ruffling feathers quite the opposite actually :D Out of curiousity, why do you want to contact the CEO of RCCL? I am sure he is pretty busy, and has thousands of employees who handle issues for him. Just wondering... Thanks. Link to comment Share on other sites More sharing options...
DarthGrady Posted August 17, 2012 #5 Share Posted August 17, 2012 Good luck with your issue. I was having a little tiff with Crown and Anchor last year when the big changes rolled out. I wanted them to correct something simple, but I wasn't getting anywhere with the reps. I emailed C&A a lengthy complaint and CC'd his office. I was contacted by phone a few days later by a C&A rep telling me the issue was being corrected. I'm not sure if the email to his office did it, but I like to think that some executives (or at least their assistants) still care about how their companies are viewed by their customers. Link to comment Share on other sites More sharing options...
yogimax Posted August 17, 2012 #6 Share Posted August 17, 2012 Let's be honest here. The vast majority of emails will be handled by staff. That's not to say they won't be handled, but Adam Goldstein is not John Heald, responding to everyone's begging for a ship on a stick! Link to comment Share on other sites More sharing options...
negc Posted August 17, 2012 #7 Share Posted August 17, 2012 Let's be honest here. The vast majority of emails will be handled by staff. That's not to say they won't be handled, but Adam Goldstein is not John Heald, responding to everyone's begging for a ship on a stick! He may not personally handle the request, but you can be pretty sure that whoever gets a letter or email that has been redirected from the CEO's office is very likely to handle the matter quickly and usually most satisfactorily. On the few occasions when I have felt it necessary to direct a question or comment to Mr. Goldstein, I have been very pleased with both the promptness and the appropriateness of the response from his office. I believe that the OP can email him at agoldstein@rccl.com. If someone has a better email address, perhaps they can post it. Link to comment Share on other sites More sharing options...
ticktoneer Posted August 17, 2012 #8 Share Posted August 17, 2012 I've just been e mailing Michael Bayley, Executive Vice President, International and he has been replying personally. This gave me a great pride in Royal Caribbean that someone as senior and busy as him would respond to me. Link to comment Share on other sites More sharing options...
TEXASMUNK Posted August 17, 2012 #9 Share Posted August 17, 2012 I know we tend to see a gret deal a negative commentary here on CC. But, I have had several occasions to contact Mr G's office....the replies have been prompt, addressed my issue or comment and i coul dnot be more satisfied with the exchanges.... We beat them up when somethings are wrong, but we also need to recognize when things are done right! Link to comment Share on other sites More sharing options...
ChipLondon Posted August 17, 2012 #10 Share Posted August 17, 2012 Mr Bayley has been promoted to the Celebrity side of RCCL and therefore no longer dealing with Royal Caribbean issues. I've just been e mailing Michael Bayley, Executive Vice President, International and he has been replying personally. This gave me a great pride in Royal Caribbean that someone as senior and busy as him would respond to me. Link to comment Share on other sites More sharing options...
FLACRUISER99 Posted August 17, 2012 #11 Share Posted August 17, 2012 Mr Bayley has been promoted to the Celebrity side of RCCL and therefore no longer dealing with Royal Caribbean issues. Do you know who is replacing him as Executive Vice President? I know Lisa Lutoff-Perlo was promoted to Senior Vice President of Operations. Link to comment Share on other sites More sharing options...
KeywestK Posted August 17, 2012 #12 Share Posted August 17, 2012 Let's be honest here. The vast majority of emails will be handled by staff. That's not to say they won't be handled, but Adam Goldstein is not John Heald, responding to everyone's begging for a ship on a stick! Last fall after we returned from a transatlantic sailing on RCI's Liberty OTS, I emailed Mr. Goldstein regarding an issue that happened to us while on the cruise that was handled very badly. While I knew that I wouldn't hear back from Mr. Goldstein, I will tell you that 20 minutes after I hit the "send" button, one of Mr. Goldstein's executive assistants called me on the phone. After a 20 minute conversation, this very nice assistant offered us a resolution that we were happy with. But most important, he listened to what I had to say and how I felt about it. It was a very validating experience, and he went so far as to give us his work email address and phone number, and made it very clear to me that we were valued customers. Link to comment Share on other sites More sharing options...
Debde Posted August 17, 2012 #13 Share Posted August 17, 2012 Out of curiousity, why do you want to contact the CEO of RCCL? I am sure he is pretty busy, and has thousands of employees who handle issues for him. Just wondering... Thanks. I'm sure he or she would of told us if they wanted to share. Never got an e-mail but a return phone call from one of his assistants was a nice touch!!! Link to comment Share on other sites More sharing options...
ticktoneer Posted August 17, 2012 #14 Share Posted August 17, 2012 Mr Bayley has been promoted to the Celebrity side of RCCL and therefore no longer dealing with Royal Caribbean issues. He didn't tell me that, but still sorted out my RCCL matters with me Link to comment Share on other sites More sharing options...
sailingawaysoon Posted August 17, 2012 #15 Share Posted August 17, 2012 Let's be honest here. The vast majority of emails will be handled by staff. That's not to say they won't be handled, but Adam Goldstein is not John Heald, responding to everyone's begging for a ship on a stick! Too funny! Link to comment Share on other sites More sharing options...
Scotty G Posted August 17, 2012 #16 Share Posted August 17, 2012 I know we tend to see a gret deal a negative commentary here on CC. But, I have had several occasions to contact Mr G's office....the replies have been prompt, addressed my issue or comment and i coul dnot be more satisfied with the exchanges....We beat them up when somethings are wrong, but we also need to recognize when things are done right! Agree, us too!!! :D Link to comment Share on other sites More sharing options...
Maya57 Posted August 17, 2012 #17 Share Posted August 17, 2012 Out of curiousity, why do you want to contact the CEO of RCCL? I am sure he is pretty busy, and has thousands of employees who handle issues for him. Just wondering... Thanks. Adam Goldstein is President of RCI not CEO of RCCL Richard Fain is CEO of RCCL Parent company of RCI, Celebrity, Azamara, and some European companie(s) Link to comment Share on other sites More sharing options...
ryano Posted August 17, 2012 #18 Share Posted August 17, 2012 If its something positive, you MIGHT get a reply back from Adam himself. :) I know I sure did after putting "something positive for a change" in the subject line, at 9 pm at night and then he mentioned my email in his blog. http://www.answeritroyally.com/blog/?m=201206 If its a "NEVER AGAIN" email, good luck. His staff will take care of those I imagine. Link to comment Share on other sites More sharing options...
dal_diva Posted August 17, 2012 #19 Share Posted August 17, 2012 Last fall after we returned from a transatlantic sailing on RCI's Liberty OTS, I emailed Mr. Goldstein regarding an issue that happened to us while on the cruise that was handled very badly. While I knew that I wouldn't hear back from Mr. Goldstein, I will tell you that 20 minutes after I hit the "send" button, one of Mr. Goldstein's executive assistants called me on the phone. After a 20 minute conversation, this very nice assistant offered us a resolution that we were happy with. But most important, he listened to what I had to say and how I felt about it. It was a very validating experience, and he went so far as to give us his work email address and phone number, and made it very clear to me that we were valued customers. We were on this same cruise with Karen and I too contacted Mr Goldstein's office (not sure if it was the same issue or not) but like Karen we were contacted the same day that I sent the email. d Link to comment Share on other sites More sharing options...
How'sBartCruisin'? Posted August 17, 2012 #20 Share Posted August 17, 2012 I emailed him earlier today to compliment the crew and got a brief email back from "him" thanking me for the email and cruising and that my compliments would be passed along. Hopefully it does something to positively affect the crew members that worked so amazingly for my family and me. Link to comment Share on other sites More sharing options...
darceyg Posted August 17, 2012 Author #21 Share Posted August 17, 2012 Thanks for all your replies! It's all good that's coming his way! Staff to be proud off :) Link to comment Share on other sites More sharing options...
Tigerss Posted August 18, 2012 #22 Share Posted August 18, 2012 I just want to add that I had the pleasure of meeting (friend of a friend who went on the same vacation) someone who used to work as a strategist for Royal Caribbean. One of the most interesting things he told me was that every email - and more importantly every comment card is not only read but entered into a computer database. That way when the marketing team is looking at ways to improve a certain feature or redesign the way something is run, they are able to pull up every single comment ever made to help best address the situation. I know they always say they value comments and feedback, however it was really interesting to find out that they really do use it, and it plays a significant role. Link to comment Share on other sites More sharing options...
How'sBartCruisin'? Posted August 22, 2012 #23 Share Posted August 22, 2012 Got a voicemail today from a Royal Caribbean rep, asking me to call her about the email I sent to Adam Goldstein? What could that be about? Something good hopefully!!! :) Link to comment Share on other sites More sharing options...
How'sBartCruisin'? Posted August 22, 2012 #24 Share Posted August 22, 2012 Is it a call to get more of my opinion, sell me another cruise or both? Link to comment Share on other sites More sharing options...
Coralc Posted August 22, 2012 #25 Share Posted August 22, 2012 Is it a call to get more of my opinion' date=' sell me another cruise or both?[/quote'] I don't know. Check your Magic 8 Ball. :D:):D Link to comment Share on other sites More sharing options...
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