hpeabody Posted December 4, 2014 #1 Share Posted December 4, 2014 It's nearly 9:30 am Pacific Time and the Princess offices are closed. :mad: No matter if I call the Capt Circle number or the regular number (any option) all I get is a recording that their offices are closed and call back during regular office hours. I am one of those that made the mistake of trying to register for the latest "contest" and now I can not access my personalizer on the website and I was trying to call to get that resolved. Hmmmm, I wonder what the heck is going on with Princess. Link to comment Share on other sites More sharing options...
Colo Cruiser Posted December 4, 2014 #2 Share Posted December 4, 2014 (edited) It's nearly 9:30 am Pacific Time and the Princess offices are closed. :mad: No matter if I call the Capt Circle number or the regular number (any option) all I get is a recording that their offices are closed and call back during regular office hours. I am one of those that made the mistake of trying to register for the latest "contest" and now I can not access my personalizer on the website and I was trying to call to get that resolved. Hmmmm, I wonder what the heck is going on with Princess. A couple of threads on the website issue from the last couple of days are here on CC. Maybe the phone system went down too. Edited December 4, 2014 by Colo Cruiser Link to comment Share on other sites More sharing options...
AKman2495 Posted December 4, 2014 #3 Share Posted December 4, 2014 Same here... Link to comment Share on other sites More sharing options...
Sanibel*Gal Posted December 4, 2014 #4 Share Posted December 4, 2014 (edited) I just called and got all the way through the main menu but once I went to reservations I received the message that they were closed.:( I want to check on a rate decrease for an up coming cruise. I also lost my email/password info when I entered the contest too but just re-registered on the Princess site and all is well for that issue.... Whew! Edited December 4, 2014 by Sanibel*Gal Link to comment Share on other sites More sharing options...
shredie Posted December 4, 2014 #5 Share Posted December 4, 2014 I wonder if some heads will roll... Link to comment Share on other sites More sharing options...
SadieN Posted December 4, 2014 #6 Share Posted December 4, 2014 Live an hour from Princess HQ. We got deluged these past two days. Maybe a water problem but I haven't heard of issues outside of the burn areas. Link to comment Share on other sites More sharing options...
Colo Cruiser Posted December 4, 2014 #7 Share Posted December 4, 2014 I stand corrected, its now closed according to the recording. :eek: Link to comment Share on other sites More sharing options...
coo359a2 Posted December 4, 2014 #8 Share Posted December 4, 2014 It's nearly 9:30 am Pacific Time and the Princess offices are closed. :mad: No matter if I call the Capt Circle number or the regular number (any option) all I get is a recording that their offices are closed and call back during regular office hours. I am one of those that made the mistake of trying to register for the latest "contest" and now I can not access my personalizer on the website and I was trying to call to get that resolved. Hmmmm, I wonder what the heck is going on with Princess. Just called their 800 number and the offices are still closed. I did enter their contest and then couldn't log back into their web site. I did the "register as if you are a new cruiser" and was able to get back into the web site. Did talk with Princess 800 yesterday but today got the "closed" message. Link to comment Share on other sites More sharing options...
RickEk Posted December 4, 2014 #9 Share Posted December 4, 2014 Just spoke to a friend at Princess... Apparently they are having some phone issues in Reservations... he said they expect to have them fixed asap. Link to comment Share on other sites More sharing options...
caribill Posted December 4, 2014 #10 Share Posted December 4, 2014 Around 8 AM PST I called and was able to speak with an agent with no problen. Link to comment Share on other sites More sharing options...
Sanibel*Gal Posted December 4, 2014 #11 Share Posted December 4, 2014 Thanks Rick - I will wait an hour or so & try to call again, I don't want to lose out on a fare reduction!:eek: Link to comment Share on other sites More sharing options...
RickEk Posted December 4, 2014 #12 Share Posted December 4, 2014 Just spoke to a friend at Princess... Apparently they are having some phone issues in Reservations... he said they expect to have them fixed asap. Just spoke with him again.. apparently their phones are working now... :) Link to comment Share on other sites More sharing options...
hpeabody Posted December 4, 2014 Author #13 Share Posted December 4, 2014 Phones seem to be back up now and I was able to get my password reset. Link to comment Share on other sites More sharing options...
flamomo Posted December 4, 2014 #14 Share Posted December 4, 2014 To be able to get back into the Princess website, after entering the contest and subsequently having you password not work to get on the website ...... This worked for me and some others that posted on another thread: Re-register, entering all the required info, and using the same email address and same password you have been using. From what I read on another thread, entering the contest somehow messed up the existing passwords. Link to comment Share on other sites More sharing options...
2wheelin Posted December 4, 2014 #15 Share Posted December 4, 2014 Thanks Rick - I will wait an hour or so & try to call again, I don't want to lose out on a fare reduction!:eek: Curious. Must one call to find out about fare reductions? Are they not the same as listed on the website? Link to comment Share on other sites More sharing options...
waltd Posted December 4, 2014 #16 Share Posted December 4, 2014 Curious. Must one call to find out about fare reductions? Are they not the same as listed on the website? Yes if you booked through Princess they should be the same but you would still need to call to have your booking changed if you felt the deal was better. Link to comment Share on other sites More sharing options...
Sandy R Posted December 4, 2014 #17 Share Posted December 4, 2014 (edited) Called Princess yesterday and spoke to an agent because my email and password was not being recognized when I logged on. Agent said during upgrade to their system, some emails and passwords were deleted... one was mine. She didn't mention how many were deleted but said they had been getting hundreds of calls all morning. Took her seconds to fix and I was on my way. Edited December 4, 2014 by Sandy R Link to comment Share on other sites More sharing options...
Thrak Posted December 5, 2014 #18 Share Posted December 5, 2014 As mentioned above, it's quick and easy to enter your registration info again and it fixes the problem. Link to comment Share on other sites More sharing options...
paradiselivin1 Posted December 5, 2014 #19 Share Posted December 5, 2014 Glad I jumped onto this thread. Mostly curious about the phones as I had the same problem several times this morning. But also learned that we weren't the only ones with the inability to login to our accounts. The person I spoke with last night had no clue why we weren't getting in ~ guess some CS agents were given the update and others were not. Will try again. Link to comment Share on other sites More sharing options...
AZbeachboy Posted December 5, 2014 #20 Share Posted December 5, 2014 I wonder if some heads will roll... I think there are some computer problems. I had trouble on the WEB site all afternoon. I had a hard time signing in, then once I was I could not get out and keep losing what I was looking for. It took me a long time to get through on the phone. Link to comment Share on other sites More sharing options...
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