George C Posted January 12, 2015 #1 Share Posted January 12, 2015 The thing I was amazed at was how good the ice show was ( I have been on 57 cruises) The thing that vastly can be improved on is breakfast/lunch at windjammer , Many lines do a much better job Link to comment Share on other sites More sharing options...
Clarea Posted January 12, 2015 #2 Share Posted January 12, 2015 Royal annoys me with great success. :rolleyes: Link to comment Share on other sites More sharing options...
Rare A&L_Ont Posted January 12, 2015 #3 Share Posted January 12, 2015 (edited) Royal annoys me with great success. :rolleyes: To me their biggest down fall (on most days) is their IT department. Right behind is their "sales" promotions.:rolleyes: I love the design of the Oasis Class. IMHO a home run, even though others might not agree. :) Edited January 12, 2015 by A&L_Ont Link to comment Share on other sites More sharing options...
Justmekaren918 Posted January 12, 2015 #4 Share Posted January 12, 2015 Radiance class and the Aerial shows are awesome. Room service food is really not the best especially breakfast. I got so sick of the horribleness; I got dressed and went to WJ on the last trip. Link to comment Share on other sites More sharing options...
Jackamama Posted January 12, 2015 #5 Share Posted January 12, 2015 On the plus side I think they cater well for families in activities and entertainment. On the negative side I think that trying to do anything on their website is a nightmare. Their systems are awful, and trying to get a straight answer from their reps is just about impossible! :mad: Link to comment Share on other sites More sharing options...
Paulette3028 Posted January 12, 2015 #6 Share Posted January 12, 2015 The thing I was amazed at was how good the ice show was ( I have been on 57 cruises)The thing that vastly can be improved on is breakfast/lunch at windjammer , Many lines do a much better job (1) What they do well is entertain me and keep me busy (if I want to be busy). (2) I wish they had less promotions and simplified pricing and then enable loyal cruisers to utilize more of their earned credits in combination with each other. I realize that they also need to capture more 'first time cruisers' and that is fine....even the new cruiser appreciates simplified pricing (which can be more attractive) rather than 'sales that eventually are not perceived by consumers as sales any longer'. Link to comment Share on other sites More sharing options...
Aquahound Posted January 12, 2015 #7 Share Posted January 12, 2015 Good: All things entertainment related. Bad: Website. Link to comment Share on other sites More sharing options...
WhenIsLobsterNight Posted January 12, 2015 #8 Share Posted January 12, 2015 (edited) Their biggest strength is catering to families of all ages with a great assortment of activities, food and entertainment. Their biggest weakness is having the absolutely positively worst IT department of any major company I have ever seen. I have worked for several Fortune 500 companies and have seen fist hand how well IT departments run these companies. I truly do not think a person could exaggerate how bad RCCL's IT department is. Their website has not worked properly for the past decade. There have been hundreds and hundreds of threads of how people booked a dinner or excursion or made a change of some sort on the website and it somehow repriced their entire vacation into current rates. Unacceptable. How does a problem like that not get fixed for an entire decade? This is just one of many examples of the IT problems with this cruise line. Edited January 12, 2015 by WhenIsLobsterNight Link to comment Share on other sites More sharing options...
peteukmcr Posted January 12, 2015 #9 Share Posted January 12, 2015 Innovative ships is what they do well. Customer service for those of us not based in the US and now handled by Guatemala is terrible and has not improved despite reassurances to the contrary. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted January 12, 2015 #10 Share Posted January 12, 2015 Bad pizza all around Good loyalty program Link to comment Share on other sites More sharing options...
Merly Posted January 12, 2015 #11 Share Posted January 12, 2015 Good - loyalty programme Could do better- those horrible stained plastic mugs in the WJ. Link to comment Share on other sites More sharing options...
sjudis Posted January 12, 2015 #12 Share Posted January 12, 2015 The good; perks for suite and loyalty guests The not so good;coffee, bacon MDR food Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
Canadian Cruiser98 Posted January 12, 2015 #13 Share Posted January 12, 2015 Good - Service and Advertising (When I see the Crown and Anchor logo, I immediately want to go on a cruise.) Bad - Their IT department. There are more things that go wrong with their website / email system than things that work as they are supposed to!!! :eek: Link to comment Share on other sites More sharing options...
A6cruiser Posted January 12, 2015 #14 Share Posted January 12, 2015 1) great entertainment! 2) room service menu needs improvement IMO compared to Carnival and Disney. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
CaribSailor Posted January 12, 2015 #15 Share Posted January 12, 2015 (edited) Good: Innovative ships (sometimes a little too innovative) Bad: Internal communication and IT services I get it when an organization prioritizes (ships) but RC has dropped the ball big time (IT, communications). I recently heard less than 5% of booking occur online so that might explain why RC might have possibly stopped investing in IT (web dev) as it largely acts as a marketing site. Sent from my iPhone using Forums mobile app Edited January 12, 2015 by CaribSailor Link to comment Share on other sites More sharing options...
linzi000 Posted January 12, 2015 #16 Share Posted January 12, 2015 Good - Entertainment, food, drink and Service on the ship is excellent. Bad - UK after sales customer service is absolutely terrible. I changed my flights and I have asked for a confimation invoice to be emailed to me 3 times and 3 time they have sent me the invoice with the old flight details. They just cant seem to comprehend the fact that I have changed my flights. Im still trying to get them to resolve the issue :rolleyes: Link to comment Share on other sites More sharing options...
OfTheSeasCruiser Posted January 12, 2015 #17 Share Posted January 12, 2015 Good: service, ship design, activities/entertainment Bad: A better website would be nice, some extras, such as chocolate on pillows, etc. would be nice to have back. Sometimes they tend to cost-cut too much. Link to comment Share on other sites More sharing options...
cruiseapril Posted January 12, 2015 #18 Share Posted January 12, 2015 We enjoy the Solarium and Park Cafe. Those are done well. We also felt our Oceanview cabin was very comfortable (on the Enchantment in March.) The phone system needs improvement when one calls for info. Link to comment Share on other sites More sharing options...
yolanda1 Posted January 12, 2015 #19 Share Posted January 12, 2015 The Good - The beautiful ships, the entertainment and the enthusiasm of the hardworking crew :) The Bad - terrible customer service!!! Nobody seems to know what they are doing and it takes sooooooo long to try to get issues resolved. Biggest mistake they made was to relocate the UK Customer Service facility to Central America. Link to comment Share on other sites More sharing options...
bluegirlum Posted January 13, 2015 #20 Share Posted January 13, 2015 Good: The ships, the ease and comfort of being able to travel as a solo traveler, loyalty program. Bad: Hard to afford a cruise as a solo traveler (not exclusive to RC, but I'd rather pay for one person than get double points--they do me no good if I can't afford to go on a cruise); would like to see a few more ports added and Nassau eliminated Link to comment Share on other sites More sharing options...
Iluvcruising2 Posted January 13, 2015 #21 Share Posted January 13, 2015 Good - Ice shows, aerial shows are quite awesome. Not so good - Over-crowding, especially in Windjammer during peak times. Link to comment Share on other sites More sharing options...
kruzerci Posted January 13, 2015 #22 Share Posted January 13, 2015 The good: entertainment and ship design The bad: cutbacks everywhere (food quality, pricing restrictions, dining room undestaffing) Link to comment Share on other sites More sharing options...
Rare APDMOM Posted January 13, 2015 #23 Share Posted January 13, 2015 Good: Ship design and entertainment Bad, (terrible!!!): Website:eek: I hope they read this. Link to comment Share on other sites More sharing options...
Sky616 Posted January 13, 2015 #24 Share Posted January 13, 2015 (edited) Good: Crew, design of ships and easy navigating the ships and the entertainment. Bad: MTD on Oasis. Absolutely horrible. Edited January 13, 2015 by Sky616 Link to comment Share on other sites More sharing options...
dplusd Posted January 13, 2015 #25 Share Posted January 13, 2015 Best - ship layout and design Worst - Casual lunch options like a decent burger and pizza Link to comment Share on other sites More sharing options...
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