buggins0402 Posted February 20, 2015 #176 Share Posted February 20, 2015 The website does seem to be having problems with geography. I just checked our June 2016 Coastal Charms cruise on Marina. St. Malo and Brest France are now shown as being in St. Barts. Link to comment Share on other sites More sharing options...
Mike Moore Posted February 20, 2015 #177 Share Posted February 20, 2015 That's actually not so much a website problem, but I'll let the appropriate team know it needs to be updated. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted February 20, 2015 #178 Share Posted February 20, 2015 (edited) That's actually not so much a website problem, but I'll let the appropriate team know it needs to be updated. Maybe the program is geographically challenged :D Seems any port to do with France is listed as St Barts Saint Pierre is now listed in St Barts also https://www.oceaniacruises.com/transatlantic-cruises/montreal-to-london-MNA150518/?sr=%2Fcruise-finder%2F%23sailDates%3D2015|05%23destinations%3Dtransoceanic Edited February 20, 2015 by LHT28 Link to comment Share on other sites More sharing options...
wally_bushy Posted February 21, 2015 #179 Share Posted February 21, 2015 Another happy cruiser thanks to Mike Moore Had a few issues with seeing previous cruise details but all ok now with help from Mike Link to comment Share on other sites More sharing options...
Glenndale Posted February 21, 2015 #180 Share Posted February 21, 2015 (edited) I like the new site and members area BUT when I tried to change my phone number I kept getting an error "Please make the following corrections to continue: State/Province is required" This is in spite of the fact that the form is showing correctly for a UK resident and no field for state/province is shown :confused: It seems that the form is being validated against incorrect criteria. Edited February 21, 2015 by Glenndale Link to comment Share on other sites More sharing options...
Thecat123 Posted February 21, 2015 #181 Share Posted February 21, 2015 Mike why is it that I can only get the itinerary for a cruise with the page ending with "Please contact your travel agent for pricing and availability at 09 523 7788." from my country of New Zealand? If I change to another country of residence I then get the prices and cabins available along with the itinerary on the same page It would be nice if we could get the NZ prices for excursions and cruises instead of having to check with my TA No biggie Link to comment Share on other sites More sharing options...
Hambagahle Posted February 21, 2015 #182 Share Posted February 21, 2015 I am now having trouble locating the e mail address for Guest Services on the new site. Can anyone help me find it?? Thanks! Link to comment Share on other sites More sharing options...
wally_bushy Posted February 21, 2015 #183 Share Posted February 21, 2015 I like the new site and members area BUT when I tried to change my phone number I kept getting an error"Please make the following corrections to continue: State/Province is required" This is in spite of the fact that the form is showing correctly for a UK resident and no field for state/province is shown :confused: It seems that the form is being validated against incorrect criteria. I get the same issue helping a family member here in Brisbane, Australia Link to comment Share on other sites More sharing options...
Glenndale Posted February 21, 2015 #184 Share Posted February 21, 2015 "Keep me signed in", doesn't work for me. Link to comment Share on other sites More sharing options...
Jay23 Posted February 21, 2015 #185 Share Posted February 21, 2015 Mike M has asked me to wait until he contacts me again. They are still having problems with the Registration page. It was all set up correctly for me, but now everything has been lost again. I did get an e-mail from O saying they had all the registration information, but I am to going back in until Mike has come back to me. It is too frustrating!! Link to comment Share on other sites More sharing options...
Rare LHT28 Posted February 21, 2015 #186 Share Posted February 21, 2015 (edited) I am now having trouble locating the e mail address for Guest Services on the new site. Can anyone help me find it?? Thanks! Gerry I could not find it either on the N A. site Maybe your TA can help or it may be in the brochure some place No search feature either :( On the N A site at the bottom there is a CONTACT US it has a form to send in for help https://www.oceaniacruises.com/corporate/contact-us/ Edited February 21, 2015 by LHT28 Link to comment Share on other sites More sharing options...
Hambagahle Posted February 22, 2015 #187 Share Posted February 22, 2015 Gerry I could not find it either on the N A. site Maybe your TA can help or it may be in the brochure some place No search feature either :( On the N A site at the bottom there is a CONTACT US it has a form to send in for help https://www.oceaniacruises.com/corporate/contact-us/ I sent an email to the CONTACT US address. More problems. The form would not take a Swiss phone number. I told Mike Moore about this... In order to get the form sent I invented a NYC phone number. Form went, but still no answer. daisy UK is now working on it... Link to comment Share on other sites More sharing options...
Rare LHT28 Posted February 22, 2015 #188 Share Posted February 22, 2015 I sent an email to the CONTACT US address. More problems. The form would not take a Swiss phone number. I told Mike Moore about this... In order to get the form sent I invented a NYC phone number. Form went, but still no answer. daisy UK is now working on it... a work in progress Can your TA help with your question?? It may be faster or less stressful ;) Link to comment Share on other sites More sharing options...
Mike Moore Posted February 23, 2015 #189 Share Posted February 23, 2015 Thecat123 - unfortunately at this time we do not have the ability to support your local currency on our website, so you have to contact a local travel agent. Glenndale/wally_bushy/Hambagahle - we'll look into the form validation for you Glenndale - what browser are you using? This could be caused by any number of issues, including your browswer and browser settings in regards to cookies. Link to comment Share on other sites More sharing options...
JVNYC Posted February 23, 2015 #190 Share Posted February 23, 2015 Hi Mike. When will the Summer 2016 itineraries be posted on the website? I have the PDF and know they go on sale next Wednesday, March 4 but would like to see detailed pricing and the day by day schedules. Thank you Mike! Link to comment Share on other sites More sharing options...
Mike Moore Posted February 23, 2015 #191 Share Posted February 23, 2015 Hi Mike. When will the Summer 2016 itineraries be posted on the website? I have the PDF and know they go on sale next Wednesday, March 4 but would like to see detailed pricing and the day by day schedules. Thank you Mike! They will be available Friday before noon. Link to comment Share on other sites More sharing options...
JVNYC Posted February 23, 2015 #192 Share Posted February 23, 2015 They will be available Friday before noon. Sounds great, thanks again Mike! Link to comment Share on other sites More sharing options...
Sailing away soon Posted February 24, 2015 #193 Share Posted February 24, 2015 Is there a search function for other things than choosing a cruise? I am been trying to find the gift order form. I have not been able to find the form or a way to search for it. Teri Link to comment Share on other sites More sharing options...
YoHoHo Posted February 24, 2015 #194 Share Posted February 24, 2015 Is there a search function for other things than choosing a cruise? I am been trying to find the gift order form. I have not been able to find the form or a way to search for it. Teri I'm surprised they did not add a search, felt it has long been missing. As for the gifts it looks like they have pulled the page and the link. Used to be labeled 'Bon Voyage Gifts' at the very bottom of the page but no more. Before each cruise I'd order a package with flowers & a spa credit for DW until 'the flower incident'. It was a fun start to the cruise. I suspect they have just missed this one too and it will eventually be linked up again. In the meantime you could phone Guest Relations and hopefully they can email you a list of their offerings. Link to comment Share on other sites More sharing options...
Thecat123 Posted February 24, 2015 #195 Share Posted February 24, 2015 Thecat123 - unfortunately at this time we do not have the ability to support your local currency on our website, so you have to contact a local travel agent.. Mike you saying that our currency no good? :D It took me awhile to work out that if I changed my country of residence I could get a lot more information like how fill ships were, various prices for different cabins and excursions etc We are cruising with you mid July Looks like I will have to use the Australian site as their dollar is about the same as ours instead of troubling my TA for the little things which pop up at times before going on a cruise :) Link to comment Share on other sites More sharing options...
Rare ORV Posted February 24, 2015 #196 Share Posted February 24, 2015 I've noticed that not all of the pages of the deck plans work. Especially the R ships. Link to comment Share on other sites More sharing options...
Mike Moore Posted February 24, 2015 #197 Share Posted February 24, 2015 Sailing away soon - the ability to purchase gifts online has been temporarily removed, but we'll be adding a link to a PDF of the form in the not-too-distant future. ORV - that's an issue with the latest version of Google Chrome (I'm assuming that is what you are using?) Link to comment Share on other sites More sharing options...
Rare ORV Posted February 24, 2015 #198 Share Posted February 24, 2015 Sailing away soon - the ability to purchase gifts online has been temporarily removed, but we'll be adding a link to a PDF of the form in the not-too-distant future. ORV - that's an issue with the latest version of Google Chrome (I'm assuming that is what you are using?) Yes, but most of them work. Link to comment Share on other sites More sharing options...
Senior Citizen Posted February 24, 2015 #199 Share Posted February 24, 2015 Last night, I went to the Oceania website and saw the details for all cruises up through December 2016. This morning, I went back to the website and I can't see all that information anymore. What happened? It was so useful for making decisions on which 2016 cruises to book because we are doing it in tandem with other couples! You couldn't book the cruises yet because that's what it said when we hit the link to book. Did someone jump the gun in posting all that info? Link to comment Share on other sites More sharing options...
Mike Moore Posted February 24, 2015 #200 Share Posted February 24, 2015 The rest of 2016 will be available this coming Friday. Link to comment Share on other sites More sharing options...
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