CJcruzer Posted May 15, 2015 #1 Share Posted May 15, 2015 how long does it take, once home from last cruise, to get the mariner days updated on your profile? I remember in the past it has been posted as soon as 4 days after.... what is the official statement from HAL regarding this, and what has been your recent experience with receiving days credited? Carol Link to comment Share on other sites More sharing options...
solocanadian Posted May 15, 2015 #2 Share Posted May 15, 2015 how long does it take, once home from last cruise, to get the mariner days updated on your profile? I remember in the past it has been posted as soon as 4 days after.... what is the official statement from HAL regarding this, and what has been your recent experience with receiving days credited? Carol I was recently told 11 days by Guest Services but told them it was still not done. They told me to contact the Mariner's Society which I haven't done yet. It's now 15 days but no account for my April 2015 cruise on the Westerdam. Link to comment Share on other sites More sharing options...
Cruising-along Posted May 15, 2015 #3 Share Posted May 15, 2015 I don't remember the exact number of days, but do know it was well under a week. This was for a cruise that ended April 15. Link to comment Share on other sites More sharing options...
sail7seas Posted May 15, 2015 #4 Share Posted May 15, 2015 It has always been a matter of 3 or 4 days for me. Link to comment Share on other sites More sharing options...
CJcruzer Posted May 15, 2015 Author #5 Share Posted May 15, 2015 (edited) It has always been a matter of 3 or 4 days for me. thanks Sail, I have always seen (or thought I remembered to have seen) my updated mariner status approx 3-4 days after completion of cruise. thanks for confirming my belief. it is not quite a week since disembarking, so not such a big deal. However, I will be checking the next week or two, and if the mariner days and sailing date do not show up, I will call mariner society or customer service. Carol Edited May 15, 2015 by CJcruzer Link to comment Share on other sites More sharing options...
Dave in NJ Posted May 15, 2015 #6 Share Posted May 15, 2015 Just echoing what others have already said, 3-4 days and never as long as a week. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted May 15, 2015 #7 Share Posted May 15, 2015 I usually see ours within a week. But one time we waited over a month and finally had to call the Mariner Society. Link to comment Share on other sites More sharing options...
Rare kazu Posted May 15, 2015 #8 Share Posted May 15, 2015 I called the Mariner Society today as a matter of a fact as I have normally seen mine in 4 or 5 days. they said the normal time line was 7 business days. However they have a glitch in their system with a couple of cruises - including the Sail a Way Gang's Westerdam cruise so those haven't been taken into account yet. They say it should be rectified within 5 days, so possibly OP your cruise is one of the ones that have a "glitch". Link to comment Share on other sites More sharing options...
Rare Roz Posted May 15, 2015 #9 Share Posted May 15, 2015 I was on the last 4 days of the Sail a Way Gang's cruise, and my acct. hasn't updated. Roz Link to comment Share on other sites More sharing options...
CJcruzer Posted May 15, 2015 Author #10 Share Posted May 15, 2015 (edited) I called the Mariner Society today as a matter of a fact as I have normally seen mine in 4 or 5 days. they said the normal time line was 7 business days. However they have a glitch in their system with a couple of cruises - including the Sail a Way Gang's Westerdam cruise so those haven't been taken into account yet. They say it should be rectified within 5 days, so possibly OP your cruise is one of the ones that have a "glitch". thanks kazu, it was actually your post, which mentioned not having received Mariner days for your Panama Canal cruise, that prompted me to check my Mariner status. Hopefully all will be updated in the coming week or two! :) Carol Edited May 15, 2015 by CJcruzer Link to comment Share on other sites More sharing options...
Stratheden Posted May 15, 2015 #11 Share Posted May 15, 2015 Just received ours today. It is nine days since we disembarked. Link to comment Share on other sites More sharing options...
sail7seas Posted May 15, 2015 #12 Share Posted May 15, 2015 I called the Mariner Society today as a matter of a fact as I have normally seen mine in 4 or 5 days. they said the normal time line was 7 business days. However they have a glitch in their system with a couple of cruises - including the Sail a Way Gang's Westerdam cruise so those haven't been taken into account yet. They say it should be rectified within 5 days, so possibly OP your cruise is one of the ones that have a "glitch". Ahh, that explains it. Thanks. Link to comment Share on other sites More sharing options...
Rare kazu Posted May 15, 2015 #13 Share Posted May 15, 2015 thanks kazu, it was actually your post, which mentioned not having received Mariner days for your Panama Canal cruise, that prompted me to check my Mariner status. Hopefully all will be updated in the coming week or two! :) Carol I hope it will Carol :) Time will tell. Link to comment Share on other sites More sharing options...
0bnxshs Posted May 16, 2015 #14 Share Posted May 16, 2015 I called the Mariner Society today as a matter of a fact as I have normally seen mine in 4 or 5 days. they said the normal time line was 7 business days. However they have a glitch in their system with a couple of cruises - including the Sail a Way Gang's Westerdam cruise so those haven't been taken into account yet. They say it should be rectified within 5 days, so possibly OP your cruise is one of the ones that have a "glitch". I also had to contact the Mariner Society to get ours updated; below is the email I received back from them: Thank you for your recent correspondence with Holland America Line. Upon completing your ms Westerdam April 11, 2015 cruise it usually takes approximately 7-10 days after the sailing ends for your Mariner profile to reflect the cruise and any onboard spending bonus or suite bonus you may be entitled to. It has been more than 10 days since you disembarked and there was a tech error that prevented your Westerdam cruise from being credited to your cruise history. We have had the IT department fix the error and now have your cruise history up to date. We have included a copy of your updated cruise history. Please let us know if we can be of further assistance or visit us online at http://www.hollandamerica.com. We thank you for your continued patronage! Kind Regards, Gabriel Mariner Society Holland America Line 800-547-9139 Like others, we remembered the history being updated within a week of the end of our cruises, which prompted me to email them. Link to comment Share on other sites More sharing options...
shrimp56 Posted May 16, 2015 #15 Share Posted May 16, 2015 (edited) Something a little different. Just checked and our 17 day North Pacific Crossing just got partially credited. I got the 17 days, but none of our on board spend. Also a question. We took an upsell to a Vista from a DA and then another upsell from the Vista to a Neptune. Shouldn't I be getting suite days since it was 2 upsells, not a free upgrade? Edited May 16, 2015 by shrimp56 Link to comment Share on other sites More sharing options...
0bnxshs Posted May 16, 2015 #16 Share Posted May 16, 2015 (edited) Something a little different. Just checked and our 17 day North Pacific Crossing just got partially credited. I got the 17 days, but none of our on board spend. Also a question. We took an upsell to a Vista from a DA and then another upsell from the Vista to a Neptune. Shouldn't I be getting suite days since it was 2 upsells, not a free upgrade? When we had done something similar, we were told that since we paid a discounted price and not a "fare price" for a suite that we were upsold to, we were not eligible for the suite bonus. Hopefully that policy has changed and you get the bonus. Edited May 16, 2015 by 0bnxshs Link to comment Share on other sites More sharing options...
shrimp56 Posted May 16, 2015 #17 Share Posted May 16, 2015 (edited) When we had done something similar, we were told that since we paid a discounted price and not a "fare price" for a suite that we were upsold to, we were not eligible for the suite bonus. Hopefully that policy has changed and you get the bonus. I fear that you are right. One time we did receive suite credit, but we were already in a Vista before the upsell. Edited May 16, 2015 by shrimp56 Link to comment Share on other sites More sharing options...
Rare kazu Posted May 16, 2015 #18 Share Posted May 16, 2015 I fear that you are right. One time we did receive suite credit, but we were already in a Vista before the upsell.0bnxshs is right. You only get the double credit if you were already in a "suite". An upsell to one does not get you the double credits, but you certainly did very well with your upsells, I must say :) Link to comment Share on other sites More sharing options...
Lauranne Posted May 16, 2015 #19 Share Posted May 16, 2015 My understanding is the same as others. You must pay full fare for a suite to be eligible for double days. You need to start in a Vista suite prior to upsells to earn double days. Laurie Link to comment Share on other sites More sharing options...
Rare Scrapnana Posted May 16, 2015 #20 Share Posted May 16, 2015 My Westerdam cruise (Sail-away Gang) was just credited (was not up yesterday) but my onboard spend was not.:( I'd be interested to know if any of the others on this cruise has the same thing happen. Link to comment Share on other sites More sharing options...
Rare 1of4 Posted May 16, 2015 #21 Share Posted May 16, 2015 My Westerdam cruise (Sail-away Gang) was just credited (was not up yesterday) but my onboard spend was not.:( I'd be interested to know if any of the others on this cruise has the same thing happen. Same here. It shows that we are now 2* but no spending credits yet. you may join us in the 2* states as it is 30 nights and you already have 21 nights! :) Link to comment Share on other sites More sharing options...
Rare kazu Posted May 16, 2015 #22 Share Posted May 16, 2015 My Westerdam cruise (Sail-away Gang) was just credited (was not up yesterday) but my onboard spend was not.:( I'd be interested to know if any of the others on this cruise has the same thing happen. Mine must have happened sometime today. got the credit for the days but not the on board spending. grrrrrrr. This is nuts!!! Do they have something against the Sail a Way Gang? LOL I've never seen this happen before. Link to comment Share on other sites More sharing options...
shrimp56 Posted May 16, 2015 #23 Share Posted May 16, 2015 My Westerdam cruise (Sail-away Gang) was just credited (was not up yesterday) but my onboard spend was not.:( I'd be interested to know if any of the others on this cruise has the same thing happen. My days were posted without my onboard spend on the 17 day Volendam North Pacific Crossing. Link to comment Share on other sites More sharing options...
Rare Crazy For Cats Posted May 16, 2015 #24 Share Posted May 16, 2015 My May 2nd Veendam sailing is missing the spending credits. Hoping it is a small glitch that will get fixed. Link to comment Share on other sites More sharing options...
CJcruzer Posted May 17, 2015 Author #25 Share Posted May 17, 2015 May 2nd sailing has mariner updated with sailing days, but not onboard spending kazu, HALFWAY there to getting fixed!:p Carol Link to comment Share on other sites More sharing options...
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