X lie to customers about the overnights

[SantaFeFan]

HI folks

 

news from X europe:

I've in written form the following statement: we skip one port out of your caribbien cruise because of saftey reasons...

Because it's a safety issue you are not entiteled to cancel the cruise without loosing your deposit (10% of total cruise fare, incl port fee + tax)

 

never got such a outrageous lie from a company.....

 

Sorry, but I doubt that the cruise line sent you a document worded as you claim, or published such wording online or in a publication of some kind.

 

Anyone can write anything here and claim that it was written by the cruise line. Without proof, I have my doubts.

[SantaFeFan]

HI folks

 

news from X europe:

I've in written form the following statement: we skip one port out of your caribbien cruise because of saftey reasons...

Because it's a safety issue you are not entiteled to cancel the cruise without loosing your deposit (10% of total cruise fare, incl port fee + tax)

 

never got such a outrageous lie from a company.....

 

Sorry, but I doubt that the cruise line sent you a document worded as you claim, or published such wording online or in a publication of some kind.

 

Anyone can write anything here and claim that it was written by the cruise line. Without proof, I have my doubts.

 

And if this is the most outrageous lie you have ever gotten from a company, consider yourself the luckiest person on the planet.

[kenevenpar]

Sorry, but I doubt that the cruise line sent you a document worded as you claim, or published such wording online or in a publication of some kind.

 

Anyone can write anything here and claim that it was written by the cruise line. Without proof, I have my doubts.

 

I'm guessing OP translated it, and I'm sure quite well

[WpgCruise]

Sorry, but I doubt that the cruise line sent you a document worded as you claim, or published such wording online or in a publication of some kind.

 

Anyone can write anything here and claim that it was written by the cruise line. Without proof, I have my doubts.

 

And if this is the most outrageous lie you have ever gotten from a company, consider yourself the luckiest person on the planet.

 

I agree

 

I'd like to see the written document purported to have been sent by Celebrity.

 

I'm not disputing the veracity of the O.P. but can't for the life of me understand how Celebrity would claim a "Safety" issued for a cruise so far into the future.

 

Just because someone says something on the internet does not make it true.

[wwcruisers]

That said "safety" has absolutely NOTHING to do with the changes X made. It is all about $$$$$$$$$$$ (mainly fuel savings).

 

I can certainly see that with Belize. That was the longest tender ride we've ever taken, just to get in from the ship. The cost for fuel for all those tenders has to add up.

[villauk]

but can't for the life of me understand how Celebrity would claim a "Safety" issued for a cruise so far into the future.

 

 

Well obviously, neither could he - hence his post :eek:!

[wendychloecruiser]

I have two Equinox cruises in Feb 2016 and both have itinerary changes.

[richsea]

Yes, they have at least starting 1/1/16. Our 11 day, 1/11/16 sailing has been changed to a stayover in Cartenga, dropping Belize. I am not sure about late 2015 sailings; check carefully because for several days our cruise was shown on Celebrity's website both ways depending what page you were on. We finally got an email telling us of the change two days ago.

 

I stand corrected! I made the mistake of reading the itinerary summary at the top of the list of dates, & did not look at the drop down for. each sailing.

 

X website in action!

 

Our sailing has not changed, but after seeing some comments regarding Belize, I would not have minded an overnight in Cartagena; been once & liked it very much. For me, the ports in the Caribbean don't matter too much,but I know that to many, they do.

 

For years, people have been clamoring for X to shake up their itineraries, but they screwed up the implementation. And to say it's for safety reasons is pure BS.

[luv2cruisecats]

Hey, what could go wrong with exploring Colombia at 1:30 in the morning?

 

:p

 

This is one of their favorite stops so there must be something good to be had there!

[hypercafe]

We sail in the Crib a lot. IMHO most of the ports are very much the same so if you miss one or stay overnight what is the big deal. Same sand, stores and ocean.

 

Sent from my XT1032 using Forums mobile app

[MarkusToe]

i may copy the mail in, but written in German....I do not think this would help here.....

 

here it is....

 

"Die Routenänderung stellt keinen Mangel dar, da keine wesentliche Änderung

an dem Reiseverlauf vorgenommen wird. Von den vorgesehenen Häfen entfällt

einer aus Sicherheitsgründen.

 

Wir bitten Sie hier unsere AGB's zu beachten und unsere gemeinsamen Kunden

über diese zu unterrichten. Zur Auslegung der AGB's können Sie sich auch

gerne an Ihren Außendienstmitarbeiter wenden, der Ihnen Abschnitt 7.

Leistungsänderungen näher bringt."

 

Wir bedauern, dass wir Ihnen keine andere Rückmeldung geben können.

[DWhit]

We sail in the Crib a lot. IMHO most of the ports are very much the same so if you miss one or stay overnight what is the big deal. Same sand, stores and ocean.

To some extent you have a valid point. But (in addition to dropping Dominica, which we really wanted to re-visit) we cancelled because instead of getting into a port at dawn, we did not arrive at our "overnight" port until 2pm. It was almost like adding another sea day, when we had 4 sea days already in a nine night cruise. It was starting to look like a transatlantic.

[camarodrivenrs]

To some extent you have a valid point. But (in addition to dropping Dominica, which we really wanted to re-visit) we cancelled because instead of getting into a port at dawn, we did not arrive at our "overnight" port until 2pm. It was almost like adding another sea day, when we had 4 sea days already in a nine night cruise. It was starting to look like a transatlantic.

 

I would think that right there is were Celebrity is saving some big money. They are completely eliminating one docking during a port's traditional prime time, which they can charge a max berthing rate. Instead Celebrity is now paying what probably is a deeply discounted berthing rate by docking in the afternoon and overnight. Traditionally, there is zero demand for overnight docking space in the Caribbean so I'm sure they are getting a great deal compared to docking when all the other lines are fighting for space.

[Christine Frances]

I would think that right there is were Celebrity is saving some big money. They are completely eliminating one docking during a port's traditional prime time, which they can charge a max berthing rate. Instead Celebrity is now paying what probably is a deeply discounted berthing rate by docking in the afternoon and overnight. Traditionally, there is zero demand for overnight docking space in the Caribbean so I'm sure they are getting a great deal compared to docking when all the other lines are fighting for space.

 

The berth/port fees are paid by you the cruiser not X as it is added on to your invoice (taxes, fees and port chgs). Rather, they are probably losing money as the casino and shops won't be open

Edited June 3, 2015 by Christine Frances

[WpgCruise]

The berth/port fees are paid by you the cruiser not X as it is added on to your invoice (taxes, fees and port chgs). Rather, they are probably losing money as the casino and shops won't be open

 

Please stop.

 

You keep on introducing logic and common sense into your arguments.

 

This is Cruise Critic and conspiracy theories along with the odd bit of drama is all that keeps some of us coming back.

[dodger1964]

i may copy the mail in, but written in German....I do not think this would help here.....

here it is....

"Die Routenänderung stellt keinen Mangel dar, da keine wesentliche Änderung

an dem Reiseverlauf vorgenommen wird. Von den vorgesehenen Häfen entfällt

einer aus Sicherheitsgründen.

 

Wir bitten Sie hier unsere AGB's zu beachten und unsere gemeinsamen Kunden

über diese zu unterrichten. Zur Auslegung der AGB's können Sie sich auch

gerne an Ihren Außendienstmitarbeiter wenden, der Ihnen Abschnitt 7.

Leistungsänderungen näher bringt."

 

Wir bedauern, dass wir Ihnen keine andere Rückmeldung geben können.

 

here is the "google translate" outcome:

The route change is not a defect , there is no substantial change

is made ​​to the itinerary . From the intended ports eliminates

one for security reasons.

 

We ask here our Terms of Use and to observe our mutual customers

this teaching . Interpretation of the Conditions of Use , you can also

feel free to contact your sales representative who will Section . 7

Brings power closer to changes . "

 

We regret that we can not give you any other feedback .

[C 2 C]

There should be a number of apologies from those posters suggesting the OP was telling a fib rather than Celebrity.

 

You now have the message in the original and the translation and you owe the OP an apology!

[TxnAquarian]

There should be a number of apologies from those posters suggesting the OP was telling a fib rather than Celebrity.

 

You now have the message in the original and the translation and you owe the OP an apology!

 

No one owes the OP an apology. He does nothing but try to stir up drama on here, talking about lawsuits (in another thread) and all kinds of nonsense. Perhaps you should join the OP in finding another line that better suits your needs. Celebrity is absolutely allowed to make any changes they see fit. We can all speak with our wallets about whether we like changes or not. Cruise lines are going more and more with destination immersion. There are still plenty of mainstream lines that spend 5 hrs in a port and sail on - sounds like those cruises would be a good fit for those complaining on here.

 

 

Michael

[ghstudio]

No one owes the OP an apology. He does nothing but try to stir up drama on here, talking about lawsuits (in another thread) and all kinds of nonsense. Perhaps you should join the OP in finding another line that better suits your needs. Celebrity is absolutely allowed to make any changes they see fit. We can all speak with our wallets about whether we like changes or not. Cruise lines are going more and more with destination immersion. There are still plenty of mainstream lines that spend 5 hrs in a port and sail on - sounds like those cruises would be a good fit for those complaining on here.

 

 

Michael

 

 

Like it or not, there are laws in the UK and Europe that preclude Celebrity doing anything they want.

 

I believe that most of the complaints are from folks who have already booked a cruise and then found that Celebrity changed the cruise. It's easy to say...just cancel and move on....but in some countries there is a financial cost to just cancelling. There are also laws that say you have to deliver what you advertise (that's true in the US as well).

[ghstudio]

Just a point; as far as I can tell, Celebrity has not changed the 10/11 night Equinox Caribbean itineraries for the November 2015- April 2016 sailings.

 

The changes apply to the 2016-2017 sailings. We are booked 11 nights in November 2015 & our sailing has not been changed, however, the prices have risen dramatically!

 

Sounds like Celebrity looked in their magic crystal ball and found that Belize this year isn't a safety issue....but next year it will be.

 

It's going to be pretty hard for Celebrity to assert the change is for safety reasons unless they change this year's cruises. On the other hand, if something does happen to a passenger this year in Belize, Celebrity has done a great job of setting themselves up for liability....for not skipping a port that they "obviously" know is a safety problem

 

If safety is the issue, this one could really backfire big time on Celebrity....

[Cindy]

Like it or not, there are laws in the UK and Europe that preclude Celebrity doing anything they want.

 

I believe that most of the complaints are from folks who have already booked a cruise and then found that Celebrity changed the cruise. It's easy to say...just cancel and move on....but in some countries there is a financial cost to just cancelling. There are also laws that say you have to deliver what you advertise (that's true in the US as well).

 

This is the language in the US contract -- over here they CAN do anything they want!;):rolleyes:;)

 

CANCELLATION, DEVIATION OR SUBSTITUTION BY CARRIER:

Carrier may for any reason at any time and without prior notice, cancel, advance, postpone or deviate from any scheduled sailing, port of call, destination, lodging or any activity on or off the Vessel, or substitute another vessel or port of call, destination, lodging or activity. Except as provided in Section 6(e) below, Carrier shall not be liable for any claim whatsoever by Passenger, including but not limited to loss, compensation or refund, by reason of such cancellation, advancement, postponement, substitution or deviation.

 

 

How is the language in the UK/European contract different? The way I interpret the US contract is the cruise line can do what they want, when they want, and they don't have to have a reason!:eek:

Edited June 3, 2015 by Cindy

[ECCruise]

N Perhaps you should join the OP in finding another line that better suits your needs. Celebrity is absolutely allowed to make any changes they see fit. We can all speak with our wallets about whether we like changes or not. Cruise lines are going more and more with destination immersion. There are still plenty of mainstream lines that spend 5 hrs in a port and sail on - sounds like those cruises would be a good fit for those complaining on here.

Michael

 

Since Arno is probably one of the 10 most frequent Celebrity cruisers of the millions who cruise the line, I would think HE would determine whether or not he should find another line, not you.

[ghstudio]

This is the language in the US contract -- over here they CAN do anything they want!;):rolleyes:;)

 

CANCELLATION, DEVIATION OR SUBSTITUTION BY CARRIER:

Carrier may for any reason at any time and without prior notice, cancel, advance, postpone or deviate from any scheduled sailing, port of call, destination, lodging or any activity on or off the Vessel, or substitute another vessel or port of call, destination, lodging or activity. Except as provided in Section 6(e) below, Carrier shall not be liable for any claim whatsoever by Passenger, including but not limited to loss, compensation or refund, by reason of such cancellation, advancement, postponement, substitution or deviation.

 

 

How is the language in the UK/European contract different? The way I interpret the US contract is the cruise line can do what they want, when they want, and they don't have to have a reason!:eek:

 

The words in the contract have little meaning when there are consumer protection laws as there are in the UK and EU. If all passengers were from the US, your comment would be appropriate. Unfortunately for Celebrity, they are not. The world does not revolve around the US policies and laws....

 

The folks in the US can just cancel with no penalty. Those in other geographies such as the UK can't...and they are the one's who, IMHO, have a right to question why Celebrity isn't allowing them to cancel with no penalty.

 

BTW....clearly from the US contract, you could board a cruise in Miami and they could just sit there for your entire one week cruise. I bet in that case, you'd be more than a little upset....right? They could also run the cruise and decide not to serve any food during the week. There are limits, irrespective of what the cruise contract, which is by design one sided, says.

Edited June 3, 2015 by ghstudio

[kenevenpar]

Sorry, but I doubt that the cruise line sent you a document worded as you claim, or published such wording online or in a publication of some kind.

 

Anyone can write anything here and claim that it was written by the cruise line. Without proof, I have my doubts.

 

And if this is the most outrageous lie you have ever gotten from a company, consider yourself the luckiest person on the planet.

 

I agree

 

I'd like to see the written document purported to have been sent by Celebrity.

 

I'm not disputing the veracity of the O.P. but can't for the life of me understand how Celebrity would claim a "Safety" issued for a cruise so far into the future.

 

Just because someone says something on the internet does not make it true.

 

Maybe Celebrity did send him something. Just sayin'

[Big Chief]

The words in the contract have little meaning when there are consumer protection laws as there are in the UK and EU. If all passengers were from the US, your comment would be appropriate. Unfortunately for Celebrity, they are not. The world does not revolve around the US policies and laws....

 

The folks in the US can just cancel with no penalty. Those in other geographies such as the UK can't...and they are the one's who, IMHO, have a right to question why Celebrity isn't allowing them to cancel with no penalty.

 

Some more contract language:

 

Carrier may also change accommodations, alter or cancel any activities of, deny service of alcohol to, confine to a stateroom or quarantine, search the stateroom, property or baggage of any Passenger, change a Passenger's Land Tour, disembark or refuse to embark the Passenger and/or any Passenger responsible for any minor Passenger, or restrain any

Passenger at any time, without liability, at the risk and expense of the Passenger, when in the sole opinion of Carrier or Captain the Passenger's conduct or presence, or that of any minor for whom the Passenger is responsible, is believed to present a possible danger, security risk or be detrimental to himself or the health, welfare, comfort or enjoyment of others,

or is in violation of any provision of this Agreement

 

"House Arrest/ Clap you in Irons"!!

 

Seriously....if one books with a travel agent and never visits the web site, how is the celebrity cruise contract provided to the passenger?