Very disappointed...Norwegian Jewel

[Casimira1]

We chose this cruise because of the timing which was perfect time during our son's spring break. Unfortunately, our cabin was next to a family with a crying baby 24/7. While this was bad and not the fault of NCL, the nonchalant attitude of the Hotel Director was THE one that left a lasting impression. Even after several complaints during the cruise, nothing was offered to make us feel understood and appreciated. And what's worse, after several communications later with their corporate office, they came up with what they call a "goodwill gesture" of $250 onboard credit to be used for future business with them and to be used within one year. When I questioned why this was not offered during the cruise, their response was "I don't know, I wasn't there. But I hope this won't deter you from cruising with us again." At the end, the crying baby became a secondary issue for us while the corporate's response became the primary issue and left a very negative impact. I suppose I shouldn't be surprised of the Hotel Director's attitude when their corporate culture itself falls very short on their customer service and appreciation.

[Leavethekidswithmom]

They gave you $250 because a baby was crying, hell I heard two baby's crying in my last cruise, I want $500![emoji57]

Edited May 19, 2016 by Leavethekidswithmom
Oh, and welcome to CC.

[cb at sea]

Lol! Life happens EVERYWHERE!

[msmayor]

You say 'nothing was offered'....what did you expect? What would have made you satisfied? Did you give them any indication of what would make you happy? They can't read minds, you know.

[emcelh]

This has to be a joke.

[Kingmaker_inc]

This has to be a joke.

 

Agreed.

[masterwinning]

They gave you $250 because a baby was crying, hell I heard two baby's crying in my last cruise, I want $500![emoji57]

I have two kids and can make them cry, I will split the OBC with you.

 

Sent from my VK815 using Tapatalk

[javalsu]

We chose this cruise because of the timing which was perfect time during our son's spring break. Unfortunately, our cabin was next to a family with a crying baby 24/7. While this was bad and not the fault of NCL, the nonchalant attitude of the Hotel Director was THE one that left a lasting impression. Even after several complaints during the cruise, nothing was offered to make us feel understood and appreciated. And what's worse, after several communications later with their corporate office, they came up with what they call a "goodwill gesture" of $250 onboard credit to be used for future business with them and to be used within one year. When I questioned why this was not offered during the cruise, their response was "I don't know, I wasn't there. But I hope this won't deter you from cruising with us again." At the end, the crying baby became a secondary issue for us while the corporate's response became the primary issue and left a very negative impact. I suppose I shouldn't be surprised of the Hotel Director's attitude when their corporate culture itself falls very short on their customer service and appreciation.

 

Last time I flew, I sat next to a lady with a crying baby. After reading your post, I think my next 3 flights should be free.

[UPNYGuy]

So don't book on a cruise line known to cater to fugging FAMILIES!

[GrabMyWrist]

SMDH...

 

My last cruise, I dealt with kids and door slammers for seven straight days. I should get a free cruise, UBP, UDP and Internet package for the next one.

 

Seriously, you were on a vacation and a crying baby was an issue?

[fshagan]

This has to be a joke.

 

Yep, first post, and an outrageous one sure to rile up the masses here.

 

CC should cross reference the IP address and ban them.

[tallnthensome]

We chose this cruise because of the timing which was perfect time during our son's spring break. Unfortunately, our cabin was next to a family with a crying baby 24/7. While this was bad and not the fault of NCL, the nonchalant attitude of the Hotel Director was THE one that left a lasting impression. Even after several complaints during the cruise, nothing was offered to make us feel understood and appreciated. And what's worse, after several communications later with their corporate office, they came up with what they call a "goodwill gesture" of $250 onboard credit to be used for future business with them and to be used within one year. When I questioned why this was not offered during the cruise, their response was "I don't know, I wasn't there. But I hope this won't deter you from cruising with us again." At the end, the crying baby became a secondary issue for us while the corporate's response became the primary issue and left a very negative impact. I suppose I shouldn't be surprised of the Hotel Director's attitude when their corporate culture itself falls very short on their customer service and appreciation.

I sense more crying from you than that baby could ever dish out. NCL should have given you nothing.

[tallnthensome]

I have two kids and can make them cry, I will split the OBC with you.

 

Sent from my VK815 using Tapatalk

LMAO! I'll throw my two rugrats in as well.

[zqvol]

We chose this cruise because of the timing which was perfect time during our son's spring break. Unfortunately, our cabin was next to a family with a crying baby 24/7. While this was bad and not the fault of NCL, the nonchalant attitude of the Hotel Director was THE one that left a lasting impression. Even after several complaints during the cruise, nothing was offered to make us feel understood and appreciated. And what's worse, after several communications later with their corporate office, they came up with what they call a "goodwill gesture" of $250 onboard credit to be used for future business with them and to be used within one year. When I questioned why this was not offered during the cruise, their response was "I don't know, I wasn't there. But I hope this won't deter you from cruising with us again." At the end, the crying baby became a secondary issue for us while the corporate's response became the primary issue and left a very negative impact. I suppose I shouldn't be surprised of the Hotel Director's attitude when their corporate culture itself falls very short on their customer service and appreciation.

 

They gave you $250 more than you deserved. You made something about an issue that even you admit was out of NCL's control. Shame on you for even raising the issue!

[IsanTom]

Agreed.

 

Agreed, seconded!

[MommaBear55]

OP, what you should have been given when you first complained was ear plugs. Problem solved! Too late now though. Usepart of the $250 to buy a set for your next trip and use the remaing $249 on something fun and be happy you got anything.

[Rileyz]

So they should have done what exactly? Locked the baby in a closet? Dropped it into the sea? I'm not sure what the staff could have done in this situation.

[All-ready2cruise]

They gave you $250 more than you deserved. You made something about an issue that even you admit was out of NCL's control. Shame on you for even raising the issue!

 

Agreed !!

 

So they should have done what exactly? Locked the baby in a closet? Dropped it into the sea? I'm not sure what the staff could have done in this situation.

 

Exactly !

[mugtech]

Perhaps NCL should start offering adults only cruises. Could mean better entertainment. It is proof of income inequality that people with crying babies can actually afford cruises. Also, the longer the cruise, the less kids. Our 19 day cruise had 6 kids.

[NLH Arizona]

We chose this cruise because of the timing which was perfect time during our son's spring break. Unfortunately, our cabin was next to a family with a crying baby 24/7. While this was bad and not the fault of NCL, the nonchalant attitude of the Hotel Director was THE one that left a lasting impression. Even after several complaints during the cruise, nothing was offered to make us feel understood and appreciated. And what's worse, after several communications later with their corporate office, they came up with what they call a "goodwill gesture" of $250 onboard credit to be used for future business with them and to be used within one year. When I questioned why this was not offered during the cruise, their response was "I don't know, I wasn't there. But I hope this won't deter you from cruising with us again." At the end, the crying baby became a secondary issue for us while the corporate's response became the primary issue and left a very negative impact. I suppose I shouldn't be surprised of the Hotel Director's attitude when their corporate culture itself falls very short on their customer service and appreciation.

How was the rest of your cruise? Did you enjoy the food, entertainment, ports, etc.?

[Sissaaaaaa]

We chose this cruise because of the timing which was perfect time during our son's spring break. Unfortunately, our cabin was next to a family with a crying baby 24/7. While this was bad and not the fault of NCL, the nonchalant attitude of the Hotel Director was THE one that left a lasting impression. Even after several complaints during the cruise, nothing was offered to make us feel understood and appreciated. And what's worse, after several communications later with their corporate office, they came up with what they call a "goodwill gesture" of $250 onboard credit to be used for future business with them and to be used within one year. When I questioned why this was not offered during the cruise, their response was "I don't know, I wasn't there. But I hope this won't deter you from cruising with us again." At the end, the crying baby became a secondary issue for us while the corporate's response became the primary issue and left a very negative impact. I suppose I shouldn't be surprised of the Hotel Director's attitude when their corporate culture itself falls very short on their customer service and appreciation.

 

I don't understand what you mean by "nothing was offered". What were they supposed to offer??? This has nothing at all to do with NCL, and everything to do with parents that take infants on cruises. They gave you $250 for something that wasn't even their issue to begin with, and you're complaining? Good grief. :rolleyes:

 

I get a crying baby is annoying. It is an annoying sound, no doubt ... but what was NCL to do? Spring break cruises are normally sold out.

[kathybelcher2433]

Too bad you weren't in The Haven. You could have insisted your butler handle the matter[emoji3][emoji3][emoji3]. I am following another thread about inappropriate butler requests.

[AndyCapn]

How can so many regulars take the bait?

 

- OP's first ever post? Check

- Inflammatory but vague headline to make sure people read it? Check

- Ridiculous reason behind the inflammatory headline? Check

 

Stop responding. Let the thread die.

[Sissaaaaaa]

How can so many regulars take the bait?

 

- OP's first ever post? Check

- Inflammatory but vague headline to make sure people read it? Check

- Ridiculous reason behind the inflammatory headline? Check

 

Stop responding. Let the thread die.

 

It's more fun this way :D

[FranknBeans]

If you don't want crying kids and noise then think about renting a private yacht.

 

You were lucky to get what you dis as I would have said Zlich.

 

Interesting that you just signed up for CC.