Johnamac123 Posted November 17, 2016 #201 Share Posted November 17, 2016 Did you get your mattress topper? Yes. My bed had a foam top mattress, covered by a 2" foam mattress topper. It was a very comfortable bed as well as the sheets/duvet were excellent quality. I couldn't have been happier... Link to comment Share on other sites More sharing options...
Patty00 Posted November 18, 2016 #202 Share Posted November 18, 2016 I too have received the exact same response on two occasions from special needs. Here is what I was told. There are no more "foam" or "egg crate" mattress toppers on the ships - they were removed for hygienic reasons and are not being replaced. Those who have reported having them on their beds should consider themselves lucky as they are probably gone by now. Unfortunately I found out the hard way (pardon the pun!) that the egg crates were gone, because I was promised one "on embarkation day" on my February AOS cruise and of course it was nowhere to be seen. The special needs agent told me that the cabin attendant's have been told to use folded up comforters (same as what you have ON your bed, UNDER the bottom sheet to add more padding. This is what was done on my AOS cruise and I can assure you it did absolutely nothing to soften the mattress. If you have made a recent request through special needs, you should be aware of what you will get and not believe you will have an egg crate topper, or you will be in for a sad surprise once onboard. I was actually relieved that I finally got a straight answer from special needs s that I could make alternate arrangements for myself. I posted the picture of the mattress pad I am taking with me on my November Freedom cruise. At least this way I am assured that it will 1. Be there and 2. Be very comfortable. I am just not willing to take my chances and wind up with a back ache every day. I was also told on the Grandeur that they no longer have mattress toppers for hygienic reasons. I can understand why. On the day you leave, the cabin steward tosses them out in the hall and they get stepped on etc. I am sure that all the ships will no longer have them. The message here is bring your own! Link to comment Share on other sites More sharing options...
Johnamac123 Posted November 18, 2016 #203 Share Posted November 18, 2016 I was also told on the Grandeur that they no longer have mattress toppers for hygienic reasons. I can understand why. On the day you leave, the cabin steward tosses them out in the hall and they get stepped on etc. I am sure that all the ships will no longer have them. The message here is bring your own! CKRobyn also reported that she also had a foam topper on FOS this week. Link to comment Share on other sites More sharing options...
poz222 Posted November 18, 2016 #204 Share Posted November 18, 2016 I requested a topper on the Allure on the Oct 30 sailing due to hip replacement and it was provided... very comfy! Link to comment Share on other sites More sharing options...
Snit13 Posted November 18, 2016 #205 Share Posted November 18, 2016 I requested a topper for our Dec. Oasis cruise and received an email from RCCL a few days later stating they would forward request to ship. I printed a copy to take with me in the event it is not provided as promised. I had hip replacement surgery and spine surgery last year so really do need a topper. Link to comment Share on other sites More sharing options...
cj_one2000 Posted November 21, 2016 #206 Share Posted November 21, 2016 We had a topper on our 11/13 cruise on Liberty. It wasn't amazing and the bed wasn't like ours at home. Oh well. Link to comment Share on other sites More sharing options...
jpuglvr Posted November 22, 2016 #207 Share Posted November 22, 2016 I had to ask for another topper in addition to whatever they put on our bed on our Anthem sailing. Plus we were in a junior suite so supposedly had the more plus mattress! It was still rock hard and my kids beds felt hard as well. Luckily they didn't complain but no lie I slept on pillows a few nights. Hoping Harmony's beds are better. This is the first time I have been uncomfortable on a RCL ship. I really wish they hadn't messed with what was not broken! Link to comment Share on other sites More sharing options...
travelin_nat Posted November 22, 2016 #208 Share Posted November 22, 2016 I requested a topper for our Dec. Oasis cruise and received an email from RCCL a few days later stating they would forward request to ship. I printed a copy to take with me in the event it is not provided as promised. I had hip replacement surgery and spine surgery last year so really do need a topper. If it's that important to you, I would seriously consider purchasing one of the air mattresses people have been purchasing. Leave it in the original packaging in case you don't need it, in which case you can return it when you get home. Better than potentially being miserable throughout your cruise. Link to comment Share on other sites More sharing options...
coffeeaddiction12345 Posted November 22, 2016 #209 Share Posted November 22, 2016 My email got bounced back- am I asking the wrong place? Special needs at rccl? Link to comment Share on other sites More sharing options...
knittinggirl Posted November 22, 2016 #210 Share Posted November 22, 2016 I requested a mattress topper, but the cabin steward told me the new mattresses didn't need one. But I felt that seam between the beds every night. Link to comment Share on other sites More sharing options...
dreadpirate3 Posted November 22, 2016 #211 Share Posted November 22, 2016 My email got bounced back- am I asking the wrong place? Special needs at rccl? special_needs @ rccl .com without the spaces Link to comment Share on other sites More sharing options...
kc320 Posted November 22, 2016 #212 Share Posted November 22, 2016 (edited) I emailed & requested a topper for my recent Majesty cruise...received a reply that there would be one on the bed for me...there wasn't...Cabin Steward put some pads on the bed to try & soften it, but it didn't help much...I had a SOV on deck 9 & the bed was like sleeping on a sheet of plywood... On the PLUS side...my waiter offered Fresh Ground Pepper every night...:D Edited November 22, 2016 by kc320 Link to comment Share on other sites More sharing options...
Hvnfuninmn33 Posted November 23, 2016 #213 Share Posted November 23, 2016 I requested a topper for the bed and they did add one to the bed. Not sure what kind of a difference it made; the bed still seemed very hard. I did ask for additional pillows once on board and used them to help soften the bed by laying on them. That worked. Link to comment Share on other sites More sharing options...
B-Diddy Posted March 9, 2017 #214 Share Posted March 9, 2017 This is too funny. Yes they have toppers, no they don't have toppers, the official word from Royal Caribbean is they had to throw them out due to cleaning issues, a special request from our travel agent, Royal's response that they don't have them and we board the Liberty two weeks ago to find a topper on our bed. Priceless. Sent from my HTC One_M8 using Forums mobile app Link to comment Share on other sites More sharing options...
OC PAT Posted March 9, 2017 #215 Share Posted March 9, 2017 When we cruised in Nov. they only had the blankets to serve as a topper on the Adventure. We were really okay with this. Link to comment Share on other sites More sharing options...
JimAOk1945 Posted March 9, 2017 #216 Share Posted March 9, 2017 Speaking from my experience, toppers are available. They are not the foam egg crate type. I'm not sure what they are made of, but they are very thin so you may want more than one or two before you feel comfortable. Sent from my SAMSUNG-SM-N920A using Forums mobile app Link to comment Share on other sites More sharing options...
CntPAcruiser Posted March 10, 2017 #217 Share Posted March 10, 2017 We used the e-mail to request a topper on Serenade (January 2017). Upon arrival, they had placed a comforter as the "topper." Our cabin attendant added a second one for additional padding. The bed still felt like we were sleeping on a board, but in spite of that we slept well and had no back troubles! Link to comment Share on other sites More sharing options...
sg1phileshipper Posted March 11, 2017 #218 Share Posted March 11, 2017 I emailed them a couple of days ago for a topper on my upcoming Freedom cruise. Sulay, access advocate sent me the following: "Thank you for contacting the Access Department. All beds in our fleet have double mattress toppers and we no longer provide the egg crate mattress for sanitary reasons." I guess we shall wait and see and hope for the best. Or maybe buy a cheap topper at Walmart. Cindy Link to comment Share on other sites More sharing options...
CatchaWave42 Posted March 11, 2017 #219 Share Posted March 11, 2017 Why the hell do they have to make the beds so damn hard, and why do customers have to go to such lengths to sleep on a non-concrete-like surface???? Infuriating. Link to comment Share on other sites More sharing options...
ONECRUISER Posted March 11, 2017 #220 Share Posted March 11, 2017 We used the e-mail to request a topper on Serenade (January 2017). Upon arrival, they had placed a comforter as the "topper." Our cabin attendant added a second one for additional padding. The bed still felt like we were sleeping on a board, but in spite of that we slept well and had no back troubles! You think they were hard, Serenade just replaced mattresses month b4 your cruise, these are the softer ones! But it's tough trying please everyone. I prefer firmer beds, these beds are not soft. But I could actually sleep on the floor & would prefer it over a soft bed... Link to comment Share on other sites More sharing options...
B-Diddy Posted March 11, 2017 #221 Share Posted March 11, 2017 I emailed them a couple of days ago for a topper on my upcoming Freedom cruise. Sulay, access advocate sent me the following: "Thank you for contacting the Access Department. All beds in our fleet have double mattress toppers and we no longer provide the egg crate mattress for sanitary reasons."I guess we shall wait and see and hope for the best. Or maybe buy a cheap topper at Walmart. Cindy We got the same reply as did our travel agent but we had an egg crate style 2" memory foam topper in place for a Feb 19th cruise on the LOS. I think it's a hit or miss sort of luck out thing. The boards here and elsewhere are packed with contrary posts. I have a medical need for the topper so we purchased the camping air mattress pads but promptly forgot them at home. Lucked out in the end. Sent from my HTC One_M8 using Forums mobile app Link to comment Share on other sites More sharing options...
sross6019 Posted March 11, 2017 #222 Share Posted March 11, 2017 I called Crown and Anchor and requested them for 2 cabins (4 people) for our May cruise on the Liberty. Sent from my SM-T810 using Forums mobile app Link to comment Share on other sites More sharing options...
Iluvjo Posted March 11, 2017 #223 Share Posted March 11, 2017 I got the same message that they no longer have egg crates. So, I bought one from Amazon for my wife https://www.amazon.com/gp/product/B01LXWTQ3L/ref=oh_aui_detailpage_o06_s01?ie=UTF8&psc=1 We are going to keep it in is original packaging and slap a luggage tag on it see what happens. I don't mind the beds but, my is not a fan and so we thought we would try our own egg create. I will let you know how it works out when we return. We are sailing on SOS April 7th. Leo Link to comment Share on other sites More sharing options...
RFerrington Posted March 11, 2017 #224 Share Posted March 11, 2017 I emailed them a couple of days ago for a topper on my upcoming Freedom cruise. Sulay, access advocate sent me the following: "Thank you for contacting the Access Department. All beds in our fleet have double mattress toppers and we no longer provide the egg crate mattress for sanitary reasons." I got a similar response from my recent request. It said that all beds have double toppers but that they would add a third one Link to comment Share on other sites More sharing options...
Cruise for vacation Posted March 12, 2017 #225 Share Posted March 12, 2017 I emailed for our upcoming cruise on the IOS and received an email back that they received my request and I will have toppers upon my arrival Link to comment Share on other sites More sharing options...
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