Just off Allure... almost stuck on the ship!

[CruiseZog]

I just got off the Allure yesterday, but almost wasn't let off the ship. Despite entering my credit card with RCCL three times (with my reservation, confirming it prior to getting my SeaPass, then again at the pier before boarding), I was held up when disembarking because Guest Services didn't have my credit card on file?! :eek:

 

I'm not sure why they didn't have it and why nobody bothered telling me until getting off. I was staying in a suite and while Nancy the concierge was helpful in getting this resolved quickly, why didn't the concierges catch this?

 

Lesson: need to waste time during the week re-checking that Guest Services has what they need. Disappointing end to an otherwise great cruise.

[CGoguen]

Did you not buy anything on board with your sea pass? I'm surprised it worked

[CruiseZog]

Yes, bought stuff all week. At some point, even though I provided my card all along, they switched me to a cash account (learned this after the fact). So, when I went to get off, they said I had not paid my bill. Of course, I thought it had been charged to my card.

[peach570]

Same thing happened to us on 4/02/17. Asked why it took 7 days for guest services to notify us! Was told they did not have my CC info on file.

[The sea calls my name]

RCCL IT department really is in trouble. These things just should not happen. You would think with all the innovations and high tech shows etc. they have added to their recent ships, there IT dept. could get things right. WOW

[setsail]

Seriously, it was resolved quickly, enough said

[blackshirt]

Same thing happened to me on a prior cruise. I received a letter in the cabin two days before departure reminding me to settle my cash account before 11pm the night before departure. I quickly went to guest services and got it fixed.

[sergioag]

We had almost the same issue last December on the Allure, but they notified us around day 3 or 4 that we had a cash account and should make a payment to "avoid delays" during debarkation. When I got to CS, they said my CC was denied, but they tried processing again and it worked fine. Didn't have any further problems. In my case it's a foreign CC and sometimes transactions get denied for whatever reason.

[KG1924]

Seriously, it was resolved quickly, enough said

 

 

But no, it's not. Not only is annoying, if you have a delayed departure that you've already been sitting in a lounge for two hours just to stand in line for customs in hopes to try and make your afternoon flight (as I just did yesterday) then this would be a big issue.

 

 

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[CruiseZog]

But no, it's not. Not only is annoying, if you have a delayed departure that you've already been sitting in a lounge for two hours just to stand in line for customs in hopes to try and make your afternoon flight (as I just did yesterday) then this would be a big issue.

 

Exactly... if we had only known, we could have resolved it earlier. Also, we were disembarking with a large group. Our delay screwed up everybody... nobody sure whether to wait for us or leave. And caused a lot of unnecessary stress.

[BaumD]

Does that mean if you have a bad credit card, they won't let you off the ship and you get to go on another cruise??

[larka]

Had the same thing happen on the Adventure of the Seas. They had no explanation why I was called down more than once. They had no record even though I gave it online, at checkin and at Guest Services.

[GWBonthego]

Does that mean if you have a bad credit card, they won't let you off the ship and you get to go on another cruise??

That would be awesome -- but since you have no credit getting room service in the Brig would be a challenge.

[Clarea]

Does that mean if you have a bad credit card, they won't let you off the ship and you get to go on another cruise??

Yes, you'll be in the crew area working the laundry.;p

[ONECRUISER]

I just got off the Allure yesterday, but almost wasn't let off the ship. Despite entering my credit card with RCCL three times (with my reservation, confirming it prior to getting my SeaPass, then again at the pier before boarding), I was held up when disembarking because Guest Services didn't have my credit card on file?! :eek:

 

I'm not sure why they didn't have it and why nobody bothered telling me until getting off. I was staying in a suite and while Nancy the concierge was helpful in getting this resolved quickly, why didn't the concierges catch this?

 

Lesson: need to waste time during the week re-checking that Guest Services has what they need. Disappointing end to an otherwise great cruise.

Too Bad...Maybe next time they'll make you stay on for another week! :cool:

[CruisinShips]

Same thing happened to us the week before (we were on the Allure 3/26 sailing). First the concierge came up to me on the second night when we were in the Suite Lounge and said there was a problem with many passengers and we needed to have our pictures re-taken. Then the next day we got an email on our tv (I just happened to check) telling us that we were close to reaching our cash account limit of $500 (although I had given my credit card). The concierge was able to fix that in less than a minute.

[grouchomarx]

We saw something like this happen when disembarking the Anthem. A lady in the front of our line was stopped just before getting off. There was a few minutes hold up and they kept telling her to go to guest services. We made the assumption she was trying to leave without paying her account and joked about how crazy that is. It did not occur to us that something like what the OP experienced could happen. I think everyone in line thought the lady was a criminal! So it's not only inconvenient, it's also embarrassing.

[BillOh]

Same thing happened to me on a prior cruise. I received a letter in the cabin two days before departure reminding me to settle my cash account before 11pm the night before departure. I quickly went to guest services and got it fixed.

 

 

I question the validity of this! :p I've never seen anything happen quickly at Guest Services on the last night!

[DirtyDawg]

Just thank your lucky stares the Royal's IT department doesn't handle the ship's navigation.

 

If it did your Caribbean cruise might wind up in Iceland.:eek:

[Clarea]

Just thank your lucky stares the Royal's IT department doesn't handle the ship's navigation.

 

If it did your Caribbean cruise might wind up in Iceland.:eek:

Funny that you say that. I was fortunate to make aquaintance with one of the ship's IT directors. He said the navigation computer network is totally separate from the hotel IT network and only the marine staff supports it.

[Ocean Boy]

This same thing happened to us, and many others on our sailing, the first time that we sailed on Oasis. After standing in a ridiculously long line to get off of the ship we are stopped as we are about to step off and sent to Guest Services. Once there we find many more people there for exactly the same issue and as people start talking to each other tempers start escalating as more and more people seem to be joining us.

 

The rep. told us that the info for many cards didn't transfer from the terminal to the ship. I asked him why I was not informed of an issue during the week as we made purchases instead of waiting until I am about to walk off of the ship and have the stress of getting my family home. He shrugs and tells me the next time to wait to take care if the charge account until after I am aboard the ship. I then ask him if he really wants 3000 people doing a second check-in after they board the ship. Of course I got no response. It was a very annoying ending to the cruise.

[Ocean Boy]

Seriously, it was resolved quickly, enough said

When it happened to me it was not quick and it could have been resolved at a much more convenient time than when I was about to walk off off of the ship. Enough said.

[nelblu]

Yes, bought stuff all week. At some point, even though I provided my card all along, they switched me to a cash account (learned this after the fact). So, when I went to get off, they said I had not paid my bill. Of course, I thought it had been charged to my card.

 

 

Just for my info--if cash account, do you need to put down a cash deposit. The casinos in NJ demand a cash deposit if you do not provide a CC.

[Ourusualbeach]

Just for my info--if cash account, do you need to put down a cash deposit. The casinos in NJ demand a cash deposit if you do not provide a CC.

You do not need to put any money down with a cash account. For cruises 7 days and longer you will be allowed to charge up to $500 before being asked to pay down the balance, for cruises less than 7 days the amount is $300.

[nelblu]

You do not need to put any money down with a cash account. For cruises 7 days and longer you will be allowed to charge up to $500 before being asked to pay down the balance, for cruises less than 7 days the amount is $300.

 

Thanks, good to know. I wonder how many don't have the cash to pay their final bill and what happens to them.