Refer-A-Friend terms unclear

[CineGraphic]

I just got off of the phone with Princess after two friends I had referred, booked a cruise, but their status was not updated from "booking pending" to "sailing pending".

I was told that since they payed a reduced rate from a land-based casino offer, that the sailing was not eligible, and that I would get the refer-a-friend bonus when they book another cruise.

The agent started reading to me over the phone all sorts of terms & conditions that are not part of the terms listed on the website.

I've asked the agent to notify management and their legal department that these terms need to be online for users to see, instead of us having to find out after the fact.

I understand that rules are rules, but publish them to keep things "Kosher".

[easyboy]

Thanks for sharing your experience.

 

 

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[weedpindle]

Seems like the casino should get the bonus.

[Colo Cruiser]

I just got off of the phone with Princess after two friends I had referred, booked a cruise, but their status was not updated from "booking pending" to "sailing pending".

I was told that since they payed a reduced rate from a land-based casino offer, that the sailing was not eligible, and that I would get the refer-a-friend bonus when they book another cruise.

The agent started reading to me over the phone all sorts of terms & conditions that are not part of the terms listed on the website.

I've asked the agent to notify management and their legal department that these terms need to be online for users to see, instead of us having to find out after the fact.

I understand that rules are rules, but publish them to keep things "Kosher".

 

 

It may show under the terms/restrictions of the casino rate. (not combinable etc)

Did you look there?

[CineGraphic]

It may show under the terms/restrictions of the casino rate.

Did you look there?

 

The discount voucher was issued by a land-based casino, what would their terms have to do my friend referral?

 

My complaint to Princess was that nowhere does it say that discounted fares, other than friends & family, travel industry partner, or interline are not eligible. A land-based casino is not in the travel industry.

Here are the entire terms as published online.

[Colo Cruiser]

The discount voucher was issued by a land-based casino, what would their terms have to do my friend referral?

My complaint to Princess was that nowhere does it say that discounted fares, other than friends & family, travel industry partner, or interline are not eligible. A land-based casino is not in the travel industry.

Here are the entire terms as published online.

 

You said casino rate and casino rates are talked about quite often here on CC.

Except you never said it was a land based casino.

Just a guess but maybe interline fare/rate rules may apply here.

If it's an interline rate there are usually no benefits at all including additional discounts.

[CineGraphic]

you never said it was a land based casino.

J

Ah, but I did....right there in the original post. ;p

[Colo Cruiser]

Ah, but I did....right there in the original post. ;p

 

 

My bad. Disregard my suggestions.

[CineGraphic]

My bad. Disregard my suggestions.

 

Lol...with 50K posts, you're bound to make a mistake or two....no worries!

[cherylandtk]

Well, despite being a land based casino, it still falls under the travel partner exclusion. Yes, they are not in the travel industry themselves, but they do offer travel promotions to their gambling customers...which makes them a travel partner. (Just about any promotion which is not available to the general public falls under this exclusion.) Sorry.

[Cruise Raider]

Not to argue this but will give you my take on it as we've referred a lot of friends to Princess and also taken advantage of a lot of casino offers with different cruise lines.

Only one party is allowed to collect the referral rate from Princess and only for passengers that have never 'referred' for a cruise on Princess before. If you refer someone that has has even been listed as being referred to Princess previously, you will not be the one to get the credit. I may be totally off base but I really do believe that the casino is the referring party in this case.

[CineGraphic]

Not to argue this but will give you my take on it as we've referred a lot of friends to Princess and also taken advantage of a lot of casino offers with different cruise lines.

Only one party is allowed to collect the referral rate from Princess and only for passengers that have never 'referred' for a cruise on Princess before. If you refer someone that has has even been listed as being referred to Princess previously, you will not be the one to get the credit. I may be totally off base but I really do believe that the casino is the referring party in this case.

 

Princess acknowledges that I am indeed the original referrer, but they are claiming that this discounted fare doesn't qualify.

If and when they book another cruise, I will get the refer-a-friend bonus.

[Cruise Raider]

Princess acknowledges that I am indeed the original referrer, but they are claiming that this discounted fare doesn't qualify.

If and when they book another cruise, I will get the refer-a-friend bonus.

 

I see ... but by the time they book another cruise, won't they already have been a past cruiser??

[CineGraphic]

I see ... but by the time they book another cruise, won't they already have been a past cruiser??

I understand your logic, but according to Princess, my friends have until 2019 to book a qualifying cruise, and Princess will pay the referral bonus.

As far as Princess is concerned, my referral is legit.

[gagenie]

That made me look at my referrals, I have several families members I have referred but some are saying pending booking (they already booked) and some say pending sailing so I don't get is their all going on the same cruise to AK. Guess I need to call Princess and ask what's up with that. I have 10 family members going on the same AK cruise in July hmmmm

[CineGraphic]

That made me look at my referrals, I have several families members I have referred but some are saying pending booking (they already booked) and some say pending sailing so I don't get is their all going on the same cruise to AK. Guess I need to call Princess and ask what's up with that. I have 10 family members going on the same AK cruise in July hmmmm

 

If any of them are the 3rd or 4th person in a cabin, that may be the answer.

I believe they only pay on the 1st and 2nd person in each cabin.

[Ellipooh]

I called Princess to book myself, DH, and his parents in two suites for a 2018 Alaska cruise. The rep and I went round-and-round about how the parents had never been on Princess before, and we got them all set up with Circle numbers etc. She never mentioned the Referral program, and when i discovered it the next day and called back, the new rep said she couldnt help because it had to be (a) done at time of booking, and (b) online. She said her computer didnt even offer it as an option for her.

 

So fooey. I know it's only $25, but DFIL would have been tickled to find he had some OBC on his first cruise.

[Roberto256]

My complaint to Princess was that nowhere does it say that discounted fares, other than friends & family, travel industry partner, or interline are not eligible. A land-based casino is not in the travel industry.

Here are the entire terms as published online.

 

You are missing the overall legal terms on the website:

 

We reserve the right, for any reason, in our sole discretion and without notice to you, to terminate, change, suspend or discontinue any aspect of the Site, including, but not limited to, information, data, text, music, sound, photographs, graphics, video, messages or other materials (“Content”), features and/or hours of availability, and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty. We have the right to change these rules and/or limitations at any time, in our sole discretion.

And, just in case you relied on some description you read:

You agree to defend, indemnify and hold PRINCESS, its directors, officers, employees, agents and affiliates harmless from any and all claims, liabilities, damages, costs and expenses, including reasonable attorneys' fees, in any way arising from, related to or in connection with your use of the Site, your violation of the Terms or the posting or transmission of any materials on or through the Site by you, including, but not limited to, any third party claim that any information or materials you provide infringes any third party proprietary right.

[CineGraphic]

You are missing the overall legal terms on the website:

 

We reserve the right, for any reason, in our sole discretion and without notice to you, to terminate, change, suspend or discontinue any aspect of the Site, including, but not limited to, information, data, text, music, sound, photographs, graphics, video, messages or other materials (“Content”), features and/or hours of availability, and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty. We have the right to change these rules and/or limitations at any time, in our sole discretion.

And, just in case you relied on some description you read:

You agree to defend, indemnify and hold PRINCESS, its directors, officers, employees, agents and affiliates harmless from any and all claims, liabilities, damages, costs and expenses, including reasonable attorneys' fees, in any way arising from, related to or in connection with your use of the Site, your violation of the Terms or the posting or transmission of any materials on or through the Site by you, including, but not limited to, any third party claim that any information or materials you provide infringes any third party proprietary right.

 

Those rules clearly pertain to the website, and have nothing to do with reservations or the refer-a-friend program.

[gagenie]

If any of them are the 3rd or 4th person in a cabin, that may be the answer.

I believe they only pay on the 1st and 2nd person in each cabin.

 

they are not all cabins has 2 people only in them

[bev8140]

Well, despite being a land based casino, it still falls under the travel partner exclusion. Yes, they are not in the travel industry themselves, but they do offer travel promotions to their gambling customers...which makes them a travel partner. (Just about any promotion which is not available to the general public falls under this exclusion.) Sorry.

 

 

 

 

 

 

 

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[windsor26]

At least you in the Northern hemisphere can refer a friend They have cancelled this (for the time being) in Australia although I had several referrals lined up No good now again we are 2nd class cruisers