Cygneagile Posted June 25, 2017 #1 Share Posted June 25, 2017 Rccl online check in has been locked for our confirmation number for 7 days. They keep telling us to try again. I asked them to adjust/change our locator number and waiting for a reply. It was 7 numbers but they changed it to six when we changed our booking. Now u cannot get in AND getting the run around from customer support. What say you all! julie Link to comment Share on other sites More sharing options...
Clarea Posted June 25, 2017 #2 Share Posted June 25, 2017 Rccl online check in has been locked for our confirmation number for 7 days. They keep telling us to try again. I asked them to adjust/change our locator number and waiting for a reply.It was 7 numbers but they changed it to six when we changed our booking. Now u cannot get in AND getting the run around from customer support. What say you all! julie I'd try calling Crown & Anchor, they usually have the most helpful customer service. Link to comment Share on other sites More sharing options...
cb at sea Posted June 25, 2017 #3 Share Posted June 25, 2017 Yes..definitely call C&A...RCI has total dolts in their IT dept....as do most cruise lines! Link to comment Share on other sites More sharing options...
leaveitallbehind Posted June 25, 2017 #4 Share Posted June 25, 2017 Rci c&a: 800-526-9723 Link to comment Share on other sites More sharing options...
Sea Hag Posted June 25, 2017 #5 Share Posted June 25, 2017 I say I'd be frustrated too! I hope you can get them to sort this out quickly. Link to comment Share on other sites More sharing options...
sail7seas Posted June 25, 2017 #6 Share Posted June 25, 2017 Rccl online check in has been locked for our confirmation number for 7 days. They keep telling us to try again. I asked them to adjust/change our locator number and waiting for a reply.It was 7 numbers but they changed it to six when we changed our booking. Now u cannot get in AND getting the run around from customer support. What say you all! julie I suggest you either pick up the phone, call your TA or call RCCL. We cannot get you checked in but hopefully one of those two is able t to Whichever customer serfvice number you called seems to be the wrong one. try another. Link to comment Share on other sites More sharing options...
Cygneagile Posted June 27, 2017 Author #7 Share Posted June 27, 2017 Took your advised and email C&A. After 2 days, they gave me the same story. Computer glitch. None of my contacts can access my account via public web page. It's a puzzlement for sure. I told them it was not acceptable. Then I received an email late today with a phone number to call. After being transferred and and a few minutes on hold.... Jacqueline told me to have my TA call them. They should be able to resolve this. Special services and a direct phone line. He will call tomorrow morning. I requested a another cabin within my price range OR they can upgrade me. Ha,ha ha. I will keep you posted. Julie Link to comment Share on other sites More sharing options...
Merion_Mom Posted June 27, 2017 #8 Share Posted June 27, 2017 Took your advised and email C&A. After 2 days' date=' they gave me the same story. Computer glitch. None of my contacts can access my account via public web page. It's a puzzlement for sure.I told them it was not acceptable. Then I received an email late today with a phone number to call. After being transferred and and a few minutes on hold.... Jacqueline told me to have my TA call them. They should be able to resolve this. Special services and a direct phone line. He will call tomorrow morning. I requested a another cabin within my price range OR they can upgrade me. Ha,ha ha. I will keep you posted. Julie[/quote'] Why do you want to change cabins? Link to comment Share on other sites More sharing options...
Gary1960 Posted June 27, 2017 #9 Share Posted June 27, 2017 Use Firefox and a new private window. This is the only way I can access my booking. Link to comment Share on other sites More sharing options...
Cygneagile Posted June 27, 2017 Author #10 Share Posted June 27, 2017 Changing cabins would give ne a new locator number.Thinking that a new booking would show up on their public web page. No one can adjust or change the booking. They say.... We would not get the same pricing. What a stupid system. I am just not speaking to the right department. I hope my TA can get this fix today when he calls special services. Julie Link to comment Share on other sites More sharing options...
uksimonusa Posted June 27, 2017 #11 Share Posted June 27, 2017 Changing cabins would give ne a new locator number.Thinking that a new booking would show up on their public web page. No one can adjust or change the booking. They say.... We would not get the same pricing. What a stupid system. I am just not speaking to the right department. I hope my TA can get this fix today when he calls special services. Julie Changing cabins or upgrading will not change your booking number. Link to comment Share on other sites More sharing options...
Cygneagile Posted June 27, 2017 Author #12 Share Posted June 27, 2017 Use Firefox and a new private window. This is the only way I can access my booking. Will try Even the customer support could not access my booking on the public web page. A puzzlement..... Julie Link to comment Share on other sites More sharing options...
deliver42 Posted June 27, 2017 #13 Share Posted June 27, 2017 If your TA has you in a group number, they cannot help you. Only your TA can help with Royal. I called with a question on my Symphony cruise, and the rep asked my booking number. When I told her, she stopped me at the first number, which was a 9, and said the TA would have to call, as she could not help me. Link to comment Share on other sites More sharing options...
Cygneagile Posted June 27, 2017 Author #14 Share Posted June 27, 2017 Changing cabins or upgrading will not change your booking number. Then I have no idea how they can resolve this problem. I thought the locator number would change. Darn!!!! Link to comment Share on other sites More sharing options...
setsail Posted June 27, 2017 #15 Share Posted June 27, 2017 Don't think it's a they problem, sounds like a you and your ta problem, group booking? Link to comment Share on other sites More sharing options...
Desert Cruizers Posted June 27, 2017 #16 Share Posted June 27, 2017 I switched cruises and the booking number stayed the same, just the Ship, dates etc were changed. If your TA has you under a Group booking then you would need your individual booking # to access your Reservation. Link to comment Share on other sites More sharing options...
Gary1960 Posted June 27, 2017 #17 Share Posted June 27, 2017 Will tryEven the customer support could not access my booking on the public web page. A puzzlement..... Julie It seems that if you try internet explorer and can't get in this locks it for a short period. Use Firefox private window before anything else after it unlocks. Link to comment Share on other sites More sharing options...
Biker19 Posted June 27, 2017 #18 Share Posted June 27, 2017 don't think it's a they problem, sounds like a you and your ta problem, group booking? +1. Link to comment Share on other sites More sharing options...
Cygneagile Posted June 27, 2017 Author #19 Share Posted June 27, 2017 I am waiting for my TA. He is calling special services this morning. Do I have to download Firefox on my ipad? Link to comment Share on other sites More sharing options...
Clarea Posted June 27, 2017 #20 Share Posted June 27, 2017 I am waiting for my TA. He is calling special services this morning.Do I have to download Firefox on my ipad? I think that's work a try. Link to comment Share on other sites More sharing options...
Biker19 Posted June 27, 2017 #21 Share Posted June 27, 2017 I am waiting for my TA. He is calling special services this morning.Do I have to download Firefox on my ipad? A bit more detail of the problem may help with advice. Are you having an issue accessing the RCI site at all or just your booking once logged in? It it's the latter, the booking number you are using may be the wrong one (group one instead of the individual one). Link to comment Share on other sites More sharing options...
Cygneagile Posted June 27, 2017 Author #22 Share Posted June 27, 2017 This is the problem in a nutshell. My TA and customer support at RCCL cannot access my reservation on the public web page. Ergo, I cannot sign in for online checking, breverage package, excursions. It's has been identified as their computer glitch. My reservation is valid in their system. I thought they can cancel and rebook. But reservation said I would loose the special promo. So we have escalated the problem to special services. Goodness gracious, they can fix. It's their system that is the problem. Now you can understand my frustration..... Julie Link to comment Share on other sites More sharing options...
Biker19 Posted June 27, 2017 #23 Share Posted June 27, 2017 ^ then let them try to fix it and in the mean time if you want to add anything to your booking do it via the phone. Take the day (or several) off from talking about the cruise, with anyone - that may help with the IT issue frustration. Link to comment Share on other sites More sharing options...
Cygneagile Posted June 28, 2017 Author #24 Share Posted June 28, 2017 My TA spoke to special services yesterday and requested that they review the problem again.... They contacted IT and requested they correct the web page access for my locator number. And Lo and Behold This morning I am in. There ya go! Be courteous, polite and persistence. Yeah!!!!! Julie Link to comment Share on other sites More sharing options...
Clarea Posted June 28, 2017 #25 Share Posted June 28, 2017 My TA spoke to special services yesterday and requested that they review the problem again....They contacted IT and requested they correct the web page access for my locator number. And Lo and Behold This morning I am in. There ya go! Be courteous' date=' polite and persistence. Yeah!!!!! Julie[/quote'] Excellent outcome, persistence pays off! Link to comment Share on other sites More sharing options...
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