p010ne Posted October 9, 2017 #1 Share Posted October 9, 2017 :ship: Just wondering about your experience with the Mobile Passport app ( https://play.google.com/store/apps/details?id=us.mobilepassport&hl=en https://itunes.apple.com/us/app/mobile-passport-officially-authorized-by-cbp/id907024887?mt=8)?:ship: Link to comment Share on other sites More sharing options...
p010ne Posted October 9, 2017 Author #2 Share Posted October 9, 2017 (yn)It is a bit tricky to capture a passport! That bottom info on the passport has to align with the blue stripe, you have to know the dock number of the pier, and has to be within the 4 hours!(yn) Link to comment Share on other sites More sharing options...
Rare CineGraphic Posted October 9, 2017 #3 Share Posted October 9, 2017 It's easy to use...we love it! Link to comment Share on other sites More sharing options...
LibrarianMonroe Posted October 9, 2017 #4 Share Posted October 9, 2017 We used it and it was super fast. Thumbs up. Link to comment Share on other sites More sharing options...
Redwing55 Posted October 9, 2017 #5 Share Posted October 9, 2017 I tried it in Feb 16 and for some reason I couldn't connect. Many have had success so maybe we just caught it on a bad day. It had to work for some as I saw people in line that were using it. Link to comment Share on other sites More sharing options...
DonMaryCar Posted October 9, 2017 #6 Share Posted October 9, 2017 It was not working correctly last Sat (48) hrs ago.when we competed entire long line of waiting passengers. It maybe speeded us up a minute or so. Custom officer said it showed on his records I used it.. Would hope next time we would have special line, think they were using it for crew Link to comment Share on other sites More sharing options...
mrpayroll Posted October 9, 2017 #7 Share Posted October 9, 2017 Have used it twice with no problem. Link to comment Share on other sites More sharing options...
Felix331 Posted October 9, 2017 #8 Share Posted October 9, 2017 Super easy! Took all of about a minute and my whole group was on our way. Link to comment Share on other sites More sharing options...
Times Prince Posted October 9, 2017 #9 Share Posted October 9, 2017 :ship: Just wondering about your experience with the Mobile Passport app ( https://play.google.com/store/apps/details?id=us.mobilepassport&hl=en https://itunes.apple.com/us/app/mobile-passport-officially-authorized-by-cbp/id907024887?mt=8)?:ship: We tried to use it coming back into Port Everglades. The first problem was that the system wanted all our setup and entry information (again), then after all that was completed it informed me I had to update the app on my phone. Updated app, then it wanted us to enter ALL the identification information again. OK, did that. Then went to complete the Mobile Passport entry and after all the forms were done THEN it told us the system was down today. All this while we were waiting on the stern deck of Royal Princess in order to get cell coverage. So our one experience was really irritating. Lessons learned: 1. update the app just before sailing 2. Keep those passports handy and immigration paper form filled out as a backup for when their system goes on the fritz. (technical term) I hope it works for our next cruise. Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted October 9, 2017 #10 Share Posted October 9, 2017 We've used it twice and it has worked great. We zipped out of the terminal quickly when everyone else was in very long lines. Just make sure you scan your passport and complete the rest of the information ahead of time. The app should keep this info. Then on the morning you arrive complete the customs info for your cruise. Very easy! Link to comment Share on other sites More sharing options...
easyboy Posted October 10, 2017 #11 Share Posted October 10, 2017 We used it once before when we had to get off early. It was useful. Link to comment Share on other sites More sharing options...
Geobugs Posted October 10, 2017 #12 Share Posted October 10, 2017 Is there a special line? Link to comment Share on other sites More sharing options...
Lucky TGO Posted October 10, 2017 #13 Share Posted October 10, 2017 I never used it but my daughter-in-law does and she told me it’s great. Tony Link to comment Share on other sites More sharing options...
Mombillsfan Posted October 10, 2017 #14 Share Posted October 10, 2017 :ship: Just wondering about your experience with the Mobile Passport app ( https://play.google.com/store/apps/details?id=us.mobilepassport&hl=en https://itunes.apple.com/us/app/mobile-passport-officially-authorized-by-cbp/id907024887?mt=8)?:ship: It worked great thank you Link to comment Share on other sites More sharing options...
Kingofcool1947 Posted October 10, 2017 #15 Share Posted October 10, 2017 :ship: Just wondering about your experience with the Mobile Passport app ( https://play.google.com/store/apps/details?id=us.mobilepassport&hl=en https://itunes.apple.com/us/app/mobile-passport-officially-authorized-by-cbp/id907024887?mt=8)?:ship: Yes. Works perfectly. Good luck. Link to comment Share on other sites More sharing options...
southpawsdakota Posted October 10, 2017 #16 Share Posted October 10, 2017 We have Global Entry cards and that worked and did not have to download the other app. Link to comment Share on other sites More sharing options...
Rare sprint180 Posted October 10, 2017 #17 Share Posted October 10, 2017 (yn)It is a bit tricky to capture a passport! That bottom info on the passport has to align with the blue stripe, you have to know the dock number of the pier, and has to be within the 4 hours!(yn) Probably a stupid question but how do you find out the dock number of the pier? You have to input the info within four hours before you dock or after? Link to comment Share on other sites More sharing options...
p010ne Posted October 10, 2017 Author #18 Share Posted October 10, 2017 Probably a stupid question but how do you find out the dock number of the pier?You have to input the info within four hours before you dock or after? :ship:I fear I may have misspoke, I think it is only the pier that you have to tell the app!:ship: Link to comment Share on other sites More sharing options...
we3peas Posted October 11, 2017 #19 Share Posted October 11, 2017 go global entry. Customs officer interrupted who he was working with when he saw our GE cards. We a were out in 30 seconds!!! Link to comment Share on other sites More sharing options...
DrivesLikeMario Posted October 11, 2017 #20 Share Posted October 11, 2017 We have Global Entry cards (called GOES for short). There were people in a separate line next to us as we disembarked that had used the mobile app. They were having all kinds of problems getting it to load for the agent to see. I'm not sure if it was a cell phone problem or an app problem, but we passed them up and were out at the curb right away. I know of a lot of people that really like the app and use it often without problems. If you don't want to go with GOES, then this is a cheaper option if all goes well. Link to comment Share on other sites More sharing options...
JoAnneNYI Posted October 11, 2017 #21 Share Posted October 11, 2017 There was a special line when we used it. Link to comment Share on other sites More sharing options...
CFD130 Posted October 11, 2017 #22 Share Posted October 11, 2017 We used it last March and it wasn't good-Not sure if it was because it was new or what, but we did the mobile passport thing plus they still checked our passports and collected the cards making the process twice as long- People in the regular lines we going a lot faster than we were. Link to comment Share on other sites More sharing options...
Todd320 Posted October 12, 2017 #23 Share Posted October 12, 2017 At some airports they use the same line for both Global and Mobil. They do that at JFK and Mobil is faster because you don't have to stop the the kiosk. Does terminal 2 at Port Everglades have the same line for both or separate? Did terminal 2 get Global kiosk's, they did not have them last season? Regardless I need to setup Mobile Password as a back up to my Global Entry but I was looking for incentive here to do so. Link to comment Share on other sites More sharing options...
jillinmn Posted October 13, 2017 #24 Share Posted October 13, 2017 Does anyone know this?: Can I enter two passports on the Mobile Passport app? One for my husband (he doesn't have a smart phone) and one for me? Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted October 13, 2017 #25 Share Posted October 13, 2017 Does anyone know this?: Can I enter two passports on the Mobile Passport app? One for my husband (he doesn't have a smart phone) and one for me? Yes you can. I use my phone for both my husband and I. Link to comment Share on other sites More sharing options...
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